London, United Kingdom

The Ampersand Hotel

Rates from (ex tax)$187.93

Price information

If you haven’t entered any dates, the rate shown is provided directly by the hotel and represents the cheapest double room (including tax) available in the next 21 days.

Prices have been converted from the hotel’s local currency (GBP187.20), via openexchangerates.org, using today’s exchange rate.

Style

Musing on museums

Setting

Cultured Kensington

The Ampersand Hotel draws on its South Ken locale: bird sketches that could have flown from the Natural History Museum, and musical motifs that riff on the Royal Albert Hall. The beds are blissfully comfy, and there’s an excellent basement restaurant with pretty cocktails, a tempting menu and an affable head chef.

 

Smith Extra

Get this when you book through us:

A glass of champagne each and a box of petits fours in your room

Facilities

Photos The Ampersand Hotel facilities

Need to know

Rooms

111, including five suites.

Check–Out

12 noon. Check-in, 2pm.

Rates

Double rooms from $187.93 (£156), excluding tax at 20 per cent.

Price information

If you haven’t entered any dates, the rate shown is provided directly by the hotel and represents the cheapest double room (including tax) available in the next 21 days.

Prices have been converted from the hotel’s local currency (GBP187.20), via openexchangerates.org, using today’s exchange rate.

More details

Rates are room only; Continental breakfast costs from £16 (there’s also a tempting à la carte menu, with options such as waffles with honeycomb butter and caramelised bananas – yum).

Also

Coffee fans will be grateful for the Nespresso machines in suites’ kitchenettes.

At the hotel

Gym, ping-pong table, free WiFi throughout. In rooms: flatscreen TV, iPod dock, L’Occitane bath products.

Our favourite rooms

Do you like birds, botany, architecture, geometry, music or astronomy? Pick your room accordingly: each category has a different theme, inspired by nearby tourist-magnets: the Natural History Museum, the Science Museum, the Victoria & Albert and the Royal Albert Hall. Some of the second-floor rooms face a primary school, which can be a bit noisy at playtime: book one facing the front for peace and quiet (and the best street views).

Packing tips

Bring flat shoes for the museums and stilettos for South Ken’s drinking holes, but leave your slippers at home: the hotel’s own are foot-soothingly soft.

Pet‐friendly

Small dogs can stay too, at no extra cost; just let the hotel know a week in advance. Owners will also be expected to keep dogs in check: no running amok in the civilised tea salon, please. See more pet-friendly hotels in London.

Children

Very welcome: cots and extra beds can be added for free to the Deluxe rooms and higher categories. Babysitting can be arranged (prices vary, depending on the time of day and number of children). Little Smiths are allowed in the restaurant.

Food and Drink

Photos The Ampersand Hotel food and drink

Top Table

Sit at one of the big round tables right by the window in the pretty tea parlour, so you can spy on London life between nibbles. In Apero, take a curtained basement booth and watch a procession of legs pass the poppy-red pillar box.

Dress Code

It’s pretty relaxed here, but dress up for afternoon tea (dizzyingly delicious cakes) with sherbet colours and a shot of silk. Dandies: sport a bow tie in custard-yellow, mint-green or violet, and flash some bold socks, in honour of the pretty patisserie.

Hotel restaurant

There’s been a bit of a buzz around Apero, the Ampersand’s basement restaurant and bar. Looks-wise, Apero continues London’s love-in with NY: industrial light fittings, polished tiles, exposed brick, dark leather seating and wooden tables. The dining concept is more Mediterranean: a menu that leapfrogs from one small plate to another, rather than a stolid three-course approach. Waiters nudge guests in the direction of around five or six plates between two, but choose wisely, or some rather odd combinations could arrive at your table all at once: smoked cod roe on little toasts, plaice goujons with avocado mayonnaise, and a rich, creamy seafood pasta, for example. Head chef Chris Golding is an affable chap: tell him what you liked if you see him.

 

Hotel bar

At Apero’s glittering bar, friendly barmen mix cocktails swimming with giant hunks of ice (for slower melting) and equally tasty mocktails. The drinks menu is inspired by the nearby V&A and its artists, as well as European philosophers and their Grand Tours. We recommend the Inigo J: gin, raspberries, blackberries and home-made spiced sugar, and the Sainte Victoire: a blend of cognac, apricot brandy, white grapes and prosecco.  

Last orders

The barmen will keep you from thirst until 1am on the weekends; midnight during the week. The restaurant stops plating up at around 10.30pm.

Room service

The 24-hour room service includes items from Apero’s menu during the restaurant’s opening hours; after that, there’s a smaller selection of sandwiches, salads and snacks.

Location

Photos The Ampersand Hotel location
Address
The Ampersand Hotel
10 Harrington Road, London
SW7 3ER
London
United Kingdom

Planes

Heathrow airport (www.heathrowairport.com) is 17 miles away – a 45-minute drive. You can take the Piccadilly line from the airport to South Kensington (a direct journey of around 50 minutes), or jump in a cab.

Trains

South Kensington is the closest Tube; London Victoria – a 10-minute Tube ride away – is the nearest major overground station, with services connecting to Kent, Brighton, Gatwick, Surrey and other UK destinations; King’s Cross is about 20 minutes away by Tube, with services to Leeds, Newcastle, Edinburgh and other British hubs. (St Pancras International is just across the road from King’s Cross, if you’re coming by Eurostar.)

Automobiles

Skip the congestion charge and leave your car behind: the Ampersand Hotel is perfectly located for getting around by bus, Tube or train.

Worth getting out of bed for

This is a location worth requesting a wake-up call for: you’ll need plenty of time to explore the tourist-magnets on your doorstep: the V&A (www.vam.ac.uk), the Natural History Museum (www.nhm.ac.uk), the Science Museum (www.sciencemuseum.org.uk) and the Royal Albert Hall (www.royalalberthall.com). Kensington Palace and Hyde Park (where you can also visit the Serpentine Gallery) are also close by. There's stellar shopping, too, with Knightsbridge and Kensington High Street nearby – so you can get Harrods ticked off your shopping-to-do list. It's only a short Tube ride into the centre of London, if you want to catch a show in the West End or explore Covent Garden's boutiques and markets.

 

Local restaurants

Rocca, on Old Brompton Road (+44 (0)20 7225 3413), is an elegant restaurant (home to South Kensington’s only heated terrace) that serves classic Italian cuisine: octopus with black cassarecce pasta and paprika, lamb with aubergine caponata and thin-crust pizzas. London has a string of Lebanese Le Comptoir cafés, and there’s one close to Ampersand on Exhibition Road (+44 (0)20 7225 5006). There are plenty of dishes to choose from – tagines, salads, wraps and the ilk – and part of this café/deli/canteen is set aside for covetable cookery ingredients, displayed with panache – expect to leave with some exotic tea or hot sauce. Service is brisk but friendly.

 

Local bars

Cocktail-lovers will appreciate Z Lounge, where you can dip Portobello mushrooms in a yoghurt and tamarind marinade and sip a Zaika: Havana Blanco, Galliano, lime juice and champagne.

Reviews

Photos The Ampersand Hotel reviews

Anonymous review

The most effective method of looking young is to be photographed in front of a tyrannosaurus. A bunch of dinosaur bones certainly puts wrinkles into perspective. Which is why I like hanging out in museums. One of the best things about the Ampersand Hotel is its location, a stroll away from the Natural History, the Science and the Victoria and Albert museums. The Royal Albert Hall is also in the neighbourhood, which means that you can just absorb intellectualism and culture just by osmosis. (Boys, take note. The brain of course, is the only place where size does count. I do so love a man with a big, throbbing organ.) We have Prince Albert to thank for South Kensington’s monopoly of museums: in the mid 19th century, Albie put the profits from crowd-pleasing 1851 Great Exhibition towards enhancing the area’s cultural assets, resulting in a tract of land that’s veritably stuffed with exhibits. Now the area has another treasure: the Ampersand.

After overdosing on dinosaurs and diamantes, I explored the hotel. The Ampersand pays decorative homage to the Victorian values of discovery and invention that dominated the age. To echo the arts, history and culture, which are the heartbeat of South Kensington, all of the hotel’s boutique rooms and suites are wittily themed around astronomy, botany, music, geometry and ornithology…

Cushions and chair coverings are a creative nod to the patterns and textures of the V&A’s exotic costume collections (including beaded Elizabethan bridal gowns, Russian Tsar’s garters and David Bowie’s futuristic fashion.) Bedspreads are adorned with flowers and ferns and other exotic flora and fauna of the Natural History Museum’s 70 million items. The hotel hallway wallpaper is an intriguing collection of blown-up prints of ornithological drawings, planets, phials and specimens. Other rooms boast clusters of notes dancing across musical staves on bedspreads and pillows. The drinks cabinet in the hotel’s drawing room displays all its beverages as though they’re magic potions in a sorcerer’s den. (Having increased my brain capacity by touring museums all day, I then destroyed them with alcohol. Oh, to be an aqua-holic.)

The whole hotel feels like a film set. First there are the ornate high teas offering cappuccinos brewed in a Victorian coffee press and fresh pâtisseries baked on the premises. (Do indulge in the cakes. Just remember that there are three billion women in the world who don’t look like supermodels. And only six who do. And how often do you get to eat almond parfait, espresso marzipan custard, almond crumble, caramelised almond and salty toffee, all in one bite?) Then there’s the games room and library, lined with artifacts quirkily displayed in a Victorian style. I kept expecting Sherlock Holmes to come striding in on the sniff for an evil genius fugitive.

Dining at the Ampersand is also an excitingly experimental experience. Apero’s open-plan basement dining room of white metro tiles and vaulted brick walls, serves modern tapas. The inventive chef Chris Golding creates inspired culinary concoctions. I nibbled on the most delectable mix of stone sea bass, sumac and beetroot risotto, meltingly tender grilled beef onglet, cavolo nero, onions and celeriac. Followed by autumn truffle croquettes and truffle mayonnaise and wet polenta with New Forest mushrooms.

The decor of the lounge channels Kit Kemp’s style in its mix of bright, clashing colours and antique furnishings, but it would be murder with a hangover. The place is so ‘hip’, at first I imagined being arrested by the chic police, with the line: ‘I’m sorry but you’re just not fashionable enough to rub shoulder pads with these people’. (Although thankfully none of the staff here carries a condescension chromosome.) If I were to split hairs, another observation is that the gym is small. Mind you, Hyde Park is only a five-minute jog away. As for the bedrooms that are not huge, let’s face it, you’re out most of the day at one of the many museums or shops, so who cares? (Thankfully the beds are big and swathed in marshmallow-soft linen and the humbug-coloured bathrooms are stocked with the most thoughtful of extras, including eye-makeup remover.)

Really London is all about conquering the Great Indoors. After we’d overdosed on the museums, I hit the department stores. Pretending to have a High Life Visa, I made for Harrods with its 300 departments, and Harvey Nicks with its fabulous Fifth Floor Café. To many females, Knightsbridge department stores are like Mecca. These shrines to fashion are only a hop, skip and well-heeled jump away. Back at base there are things to play with too: Ampersand’s basement den has a ping-pong table, vintage boxing gloves and a stash of books.

Come to think of it, typing this review is stealing away more shopping time. So, I’ll stop prattling. In short, the Ampersand is a chic, quirky hotel in the shopping and museum Mecca of the most fashionable area of London. And I mean really fashionable. Put it this way, the Science Museum was not the only place I studied the celestial firmaments – I saw quite a few stars on the streets as well. A stellar assortment of personalities lives in South Kensington. Strolling between shops, I glimpsed a couple of Oscar nominees and at least one Rolling Stone – proof that dinosaurs do indeed still roam the earth. Must tell the Natural History Museum.
 

The Guestbook

Whenever you book a stay at a Smith Hotel with us, we’ll invite you to review it when you get back. Read what other Smith members had to say in The Ampersand Hotel’s Guestbook below.

We loved

Free smart phone use; the location; the bar. Stop by the Hummingbird Bakery for some delightful cupcakes.

Don’t expect

Much square footage.

Rating

Stayed on 26 Nov 2016

We loved

Cosines of the room and really cool location, best in London so far. Farmers market two blocks away.

Rating

Stayed on 28 Oct 2016

We loved

The location.

Don’t expect

...wardrobe space in hotel room.

Rating

Stayed on 14 Oct 2016

We loved

Room size; Customer service; Location. Go to Eathos for lunch and great coffee; Searsons pub for dinner and watching the rugby.

Don’t expect

To be disappointed.

Rating

Stayed on 23 Sep 2016

We loved

Perfect location. Comfortable rooms with a great bed and pillows. Good food choices. Peaceful places to sit and take in the ambience. Good gymnasium. Recommend La Bodega Negra restaurant in the West End, Pied a Terre restaurant near Tottenham Court Rd and Little India in Gloucester Rd

Don’t expect

Probably not the place for a family holiday with young kids. Some rooms can shake a little when trains go underneath but that didn't bother our sleep. 

Rating

Stayed on 1 Sep 2016

We loved

Excellent service - attentive and friendly staff. The food, it was a truly excellent meal, easily worthy of a Michelin star.

Don’t expect

Nightlife.

Rating

Stayed on 22 Aug 2016

We loved

The entire hotel! The bed was incredible. We had a fantastic meal at Bumpkin down the road.

Don’t expect

To want to leave!

Rating

Stayed on 17 Aug 2016

We loved

Wonderful location right in heart of South Kensington. Staff were great. 

Don’t expect

No downsides with the hotel - rooms at the back are quieter, but they double glazing anyway.

Rating

Stayed on 14 Aug 2016

We loved

Large room, well stocked toiletries, complimentary soft drinks in mini bar, the location, helpful, friendly staff, comfortable bed. Plenty of cafes, pubs and restaurants near by. Tube station a 2 min walk away

Don’t expect

To receive your newspaper in the morning even though you ordered it.

Rating

Stayed on 13 Aug 2016

We loved

Beds that eats you right up and cutesy toiletries. South Kensington tube literally adjacent to the hotel. Wide selection of places to eat just outside your door.

Don’t expect

Crazy fast internet connection

Rating

Stayed on 25 Jul 2016

We loved

The rooms were fantastic and comfy. Restaurant was very cool and the food was great. Service throughout the hotel was excellent. The area of South Kensington was perfect. Right near the underground. Felt like you really lived in London. Wasn't touristy at all which we thought was great. Snowflake gelato place right near the hotel was yummy.

Don’t expect

The Concierge could have been a bit more knowledgeable about London. I've been to London many times and knew more about it then they did. :) But they were all very sweet.

Rating

Stayed on 21 Jul 2016

We loved

The service - the staff were fantastic. Very close to South Kensington and therefore seeing the museums is a must. Lovely pedestrian square for breakfast or tapas. 9/10

Don’t expect

Spa facilities

Rating

Stayed on 16 Jul 2016

We loved

The very attentive service and great location. Very comfortable bedding! Ampersand is close to the VA Museum, Science Museum and Natural History Museum as well as great shopping attractions so offers a wide variety of things to do nearby. 10/10

Don’t expect

Being bored as there are a lot of things to do locally and it is close to South Kensington tube station for travelling to other parts of Central London.

Rating

Stayed on 10 Jun 2016

We loved

The tasting menu and fabulous decor. The location is ideal for access to tube and plenty of London museums. We didn't venture far, as the hotel restaurant was lovely. An amble to the Victoria and Albert Museum on Sunday morning is a must.

Don’t expect

Massive bedrooms.

Rating

Stayed on 28 May 2016

We loved

The stylish well appointed room. Also stylish decor in the Drawing Rooms on the ground floor with helpful staff serving tea, coffee and cakes. Nice relaxing atmosphere. Superb location close to all the attractions of South Kensington.

Don’t expect

Necessarily a spacious room for the grade (from our experience) but this is Central London and the room was well laid out and appointed

Rating

Stayed on 27 May 2016

We loved

The room we had...we had lots of room and everything was very luxurious. 8/10

Don’t expect

To get much value for the £33 we had to spend for breakfast...£33 for a bowl of yoghurt and a slice of toast and a pot of hot water with lemon, I think the breakfast could have been better priced.

Rating

Stayed on 24 May 2016

We loved

Friendly staff, comfy bed, nice touches like the free (soft drinks) mini bar, central location.

Don’t expect

Large rooms - executive room well equipped but not much space

Rating

Stayed on 21 May 2016

We loved

They acknowledged that I was a GoldSmith member and instantly reminded me of what the Smith Extra was. They accommodated my friend and I with the two separate beds requested. Close to Kensington Tube station and the bus stop is right outside of the building. 10/10

Don’t expect

A horrible experience :)

Rating

Stayed on 13 May 2016

We loved

the luxury of the rooms, the huge bathrooms, the cheerful staff, the hotel restaurant

Don’t expect

easy parking, although there's a pay and display car park down the street

Rating

Stayed on 23 Apr 2016

We loved

The rooms were super cosy and the decor great, the staff were soo helpful, location was wonderful. Recommend afternoon tea at the hotel and Bryon's Burgers.

Don’t expect

Nothing not to expect - it was perfect!

Rating

Stayed on 21 Apr 2016

We loved

The friendly staff, the design and ambiance of the hotel and the location is perfect for museums picnics in the park and lots of restaurants nearby. And the table tennis for rainy days or evenings before dinner. This hotel is a keeper. 5 minute walk from natural history museum, 10 minutes from Hyde Park and Harrods, one minute from South Kensington tube station.

Don’t expect

Breakfast with 2 kids can be tricky and very expensive so we skipped breakfast at the hotel since nearby options were more budget friendly. Other than that, we had a great experience at the hotel and would love to stay next time we visit London.

Rating

Stayed on 19 Apr 2016

We loved

Everything - location, decor, staff, food. We walked miles in Hyde Park, just over the road. Enjoyed watching the Horse Guards, and walk to Marble Arch was beautiful

Don’t expect

Swimming pool

Rating

Stayed on 18 Apr 2016

We loved

Smart Kensington decor, lounge with fabulous afternoon teas, powerful shower, lively basement restaurant. Very near Natural History Museum, also good for London Book Fair/Olympia (in a taxi).

Don’t expect

No spa (which we knew) and only soft drinks in mini bar - but great room service!

Rating

Stayed on 12 Apr 2016

We loved

The friendliness of the staff and the warm welcome. Acknowledgement of our birthdays and the chocolates delivered to the room on the day. The general feel of the hotel and décor. Very comfortable room and all the little touches. Muriel's Kitchen was a lovely spot for lunch. Hummingbird Bakery is round the corner and must-visit. Le Pain Quotidien is a great spot for breakfast and close by.10/10

Don’t expect

To get cold - the rooms were very warm and we couldn't get the temperature right! Only other slight niggle was the fact there was no mirror for make-up/hair other than the bathroom, which seems to be a common problem in hotels.

Rating

Stayed on 6 Apr 2016

We loved

The bedrooms - stylish and excellent size for London hotel

Don’t expect

Total tranquility - the underground runs underneath the hotel

Rating

Stayed on 19 Mar 2016

We loved

The atmosphere, the decor, the staff, the room, the restaurant, the location, the quirkiness.

Don’t expect

A corporate souless hotel

Rating

Stayed on 12 Mar 2016

We loved

The décor, the bathroom, all the added extras in the room, the wonderfully comfortable beds, the late breakfasts, the late check out, the decadent Drawing Room, the fabulous Apero restaurant, the friendly staff. Recommend Rocca Di Pappa for great, authentic Italian food and at an incredibly reasonable price.

Don’t expect

To want to leave.

Rating

Stayed on 5 Mar 2016

We loved

Location, decor, staff

Don’t expect

A coffee refill at breakfast 

Rating

Stayed on 19 Feb 2016

We loved

The location, decor throughout the hotel, TV, heated floors mirror in bathroom, the delicious cocktails, very friendly helpful staff throughout the hotel. The location is perfect, lots of lovely cafes (Muriels Kitchen is a favorite for Sunday brunch and Hummingbirds bakery for afternoon cake coffee). Perfect location for walking to The Royal Albert Hall.

Don’t expect

To keep to a budget, as expected for the area and a 5 star hotel....it is a little pricey, but worth it!

Rating

Stayed on 18 Feb 2016

We loved

The sitting room - very French chic patisserie! Fabulous cakes and light bites. Service was discreet but absolutely spot on. Room was comfortable and spacious for a city hotel with extra sofa to relax. Stylish throughout. Brilliant location as just one block away from the VA museum and Natural History/Science Museums.

Don’t expect

A table/a seat in the lounge or dining room because you're a resident, BOOK well in advance to avoid disappointment.

Rating

Stayed on 4 Feb 2016

We loved

Situation at South Kensington – ideal for the Victoria and Albert Museum and Royal Court Theatre; the underground station (Piccadilly and District/Circle Lines) is two minutes walk; and taxis rank is in front of hotel. Breakfast selection is excellent! The bar and lounge are comfortable and quiet.

Don’t expect

"Superior" rooms are smart and comfortable, but quite small. We'll probably be back, but will upgrade our room next time. Early breakfast, which we prefer, tended to be busy on weekdays with business people. Go later on weekdays, if you crave peace and quiet for breakfast – the buffet is constantly refilled. Members of the hotel staff in every department are very pleasant and helpful.

Rating

Stayed on 22 Jan 2016

We loved

The room was decorated beautifully. We particularly liked the underfloor heating in the bathroom, the large rain showerhead, free fast easy-to-connect WiFi. Quick walk to South Kensington restaurants and the Royal Albert Hall.

Rating

Stayed on 17 Jan 2016

We loved

The service was fantastic and the rooms clean and stylish, fantastic location.

Don’t expect

Large rooms – it's a London hotel.

Rating

Stayed on 14 Jan 2016

We loved

The staff rooms!

Don’t expect

Loud noises…so nice quiet!

Rating

Stayed on 8 Jan 2016

We loved

The decor and the very friendly helpful staff!

Don’t expect

An impersonal, cold hotel chain: this isn't one.

Rating

Stayed on 8 Jan 2016

We loved

Location and high quality rooms.

Don’t expect

Huge rooms: it's a London hotel, so they are all small.

Rating

Stayed on 7 Jan 2016

We loved

Decoration and amenities.

Rating

Stayed on 1 Jan 2016

We loved

Excellent bathroom amenities, free drinks in the fridge, very soft bed, and quiet rooms.

Don’t expect

A lot of hustle and bustle – there's plenty to do, but South Kensington isn't for bar hopping.

Rating

Stayed on 28 Dec 2015

We loved

Gosh, what is not to love about this hotel? The rooms are plush and luxurious. There is even a TV in the bath! Every little detail has been thought of, and the first night welcome treat from the Drawing Rooms downstairs (sweet little Christmas treats) was a lovely surprise. The high ceiling in the room made it feel like the largest hotel room in Britain. It was gorgeous with the floor to ceiling windows. We had a lovely bay window. Absolutely loved the interior design of this hotel, very fitting for the South Kensington museum precinct.

Don’t expect

Many English Pubs close by, this area is more known for its stately homes and museums.

Rating

Stayed on 10 Dec 2015

We loved

The location!

Don’t expect

Much floor space in your room. Even the deluxe room was tight, but it is central London.

Rating

Stayed on 3 Dec 2015

We loved

The room it's self was beautiful, everything done to a high standard!

Don’t expect

I have no complaints with the hotel at all; the road it's next to is a little loud, but you're in London, so what do you expect?

Rating

Stayed on 29 Nov 2015

We loved

EVERYTHING. The reception staff were wonderful, and when they found out it was a wedding anniversary trip, they upgraded us free of charge. Nothing was too much trouble, and every single member of staff was kind, courteous and polite. The room itself was incredible, and the best extremely comfortable. The bar was also great downstairs, with some great cocktails! A wonderful haven in the heart of bustling South Ken!

Don’t expect

Everything was great!

Rating

Stayed on 11 Nov 2015

We loved

The room and quality of mattress!

Don’t expect

Stuck up service.

Rating

Stayed on 8 Nov 2015

We loved

Rooms, restaurant, service, and location!

Don’t expect

A large gym (it was still extremely nice).

Rating

Stayed on 5 Nov 2015

We loved

Bed, restaurant, location, restaurant recommendation.

Rating

Stayed on 9 Oct 2015

We loved

We stayed in a Deluxe Room which was very comfortable and well set out. We loved the little extras - the little blue duck even though we didn't have a bath! The room was promptly serviced and the staff were very friendly and helpful. The Apero restaurant had great food at reasonable prices. Terrific location for access to the Tube and some great shopping and restaurants around the area. Easy walk to Kensington Gardens

Rating

Stayed on 8 Oct 2015

We loved

The staff, the location, the tea room. fantastic cafes and restaurants abound...london tube is 2 minute walk.

Don’t expect

The hotel is not staffed to the hilt--service is appropriate and worth the wait

Rating

Stayed on 8 Oct 2015

We loved

The location, the underground bar, the design of the hotel. Nearby, The Queens Arms pub behind Royal Albert Hall is everything you want in an English pub.

Don’t expect

Any disappointments. First class hotel this.

Rating

Stayed on 3 Oct 2015

We loved

Great location – right by South Kensington tube station. The staff are brilliant. Rooms are very small (London!) but high quality.

Don’t expect

Much hanging space for your clothes.

Rating

Stayed on 1 Oct 2015

We loved

The décor and room size - a beautiful boutique hotel. The breakfast ambience of the in-hotel restaurant Across the road from Sth Kensington Tube station Lots of local restaurant and French pattiseries Complimentary water soft drinks Even the common area toilets had style; the manager - she was very friendly and helpful

Don’t expect

A bargain. It's not cheap (especially for us Australians), but it was very very nice.

Rating

Stayed on 16 Sep 2015

We loved

The comfortable bed.

Rating

Stayed on 25 Aug 2015

We loved

The location, the decor and the well thought out room! It was our third visit and we have stayed in a suite, superior and regular sized room. I would recommend the superior as a minimum for space.

Don’t expect

A huge room, but it is London.

Rating

Stayed on 22 Aug 2015

We loved

wonderful position

Don’t expect

quiet roads

Rating

Stayed on 13 Aug 2015

We loved

The comfortable but modern feel of the hotel. Location. Bed bathtub. Cot for daughter and size of room

Don’t expect

Secluded hideaway feel.

Rating

Stayed on 11 Aug 2015

We loved

the relaxed atmosphere, lovely staff and quirky, beautiful decor.

Don’t expect

a cheap stay, the drinks are rather expensive, but it is Kensington after all!

Rating

Stayed on 10 Aug 2015

We loved

Location location location, quirky decor and cool cocktails in the bar.

Don’t expect

Lacks somewhere cool to relax during the day as bar is downstairs in restaurant so you have to drink in the drawing room which is more suited to afternoon tea etc.

Rating

Stayed on 1 Aug 2015

We loved

Room decor.

Don’t expect

Cheap rates.

Rating

Stayed on 27 Jul 2015

We loved

Location, lovely room with comfortable bed, excellent and friendly staff.

Don’t expect

Swimming pool - this is London.

Rating

Stayed on 24 Jul 2015

We loved

The room service and the desk service, the room was clean and beautiful even if small. The location of the hotel was great, near South Kensington underground. Eight out of 10.

Don’t expect

I thought the room was too small and found the sound of the air conditioning system annoying.

Rating

Stayed on 20 Jul 2015

We loved

The location was great. Perfect for walking around in the evening. The service was incredible; lovely little details such as cakes from The Drawing Room at check in, to a full turn down service in the evening. A fantastic wine and cocktail list to enjoy.

Rating

Stayed on 19 Jul 2015

We loved

The room, the details, the friendly and accommodating hotel staff, the proximity to the tube, the bed!

Rating

Stayed on 17 Jul 2015

We loved

The ambiance and class!

Don’t expect

Family suitability!

Rating

Stayed on 11 Jul 2015

We loved

The location, the bed was comfortable, excellent bathroom, free soft drinks in the mini bar, the staff were very helpful and friendly. Generous breakfast.

Don’t expect

I thought the lighting very poor in the room.

Rating

Stayed on 10 Jul 2015

We loved

Comfortable, quiet, great location, good breakfast, attentive staff.

Don’t expect

A pool or large gym. It has a small workout room with some weights. Unfortunately the games room was closed the whole weekend we were there.

Rating

Stayed on 26 Jun 2015

We loved

The rooms, friendly and knowledgeable service staff and location

Don’t expect

A tad more room

Rating

Stayed on 16 Jun 2015

We loved

The customer services and personal touches such as cakes left on the bed in the evening turndown.

Don’t expect

Lots of things for kids - the hotel has a grown up feel about it - our 11 year old loved it, but younger kids may be a struggle.

Rating

Stayed on 13 Jun 2015

We loved

The bed. 10/10.

Don’t expect

Impersonal service

Rating

Stayed on 28 May 2015

We loved

Fabulous location and decor and friendly staff

Don’t expect

Not the most amazing selection of food but great hotel for a stay in London

Rating

Stayed on 20 May 2015

We loved

My heart sank when my GPS brought the car to the front of the hotel, having had an awful experience when staying there twenty years ago. Such a memory was immediately dispelled on finding a completely remodelled hotel under new ownership and management. The staff were unfailingly helpful and courteous, the rooms very thoughtfully designed and equipped, and this has now become my hotel of choice for London. The bar/lounge area on the ground floor can be used throughout the day, whether for social or casual business meetings. We ate lunch in the restaurant downstairs from a menu that is more innovative than the quality of the resulting food. With a car beware of parking! Neither the locals in the nearby street, nor the helpful staff, could properly interpret the parking regulations, as a result of which I "donated" £265 to Chelsea Council to recover my car!

Don’t expect

Read the description carefully as to what to expect and you won'y be disappointed.

Rating

Stayed on 20 Feb 2015

We loved

The look and atmosphere of the hotel and the staff were very friendly. Ten out of 10.

Don’t expect

Attentive service as a relaxed atmosphere.

Rating

Stayed on 12 Feb 2015

We loved

The staff! Amazing service from each staff member i encountered. I was staying for two nights whilst my daughter had an operation on her leg at The Lister Hospital, staff went out of their way to assist us with bags, taxis,room service. The morning of her operation we had to leave at 5.45 am we were hailed a taxi, provided with umbrellas and seen into the taxi, on the morning i left one staff member took my bag walked me to the taxi rank and hailed me a taxi. Bar staff went downstairs and made me a reservation in the restaurant (which incidentally is wonderful) because he was worried it would be full that evening. I have never come across a hotel where ALL staff members have been so very thoughtful, would definitely recommend and stay again.

Rating

Stayed on 4 Feb 2015

We loved

The restaurant downstairs, Apero, is simply wonderful. The chef, who we were very pleased to meet, is very experimental and we so enjoyed our first meal there, we dined there a second night! I recommend the tasting menu, which is very good value. My husband was very impressed with the barman's gin martini, and that is not often the case! We also really appreciated the free mini-bar with fresh milk for a morning coffee with the Nespresso machine, especially as we had to get up at the crack of dawn to catch a plane. The bathroom tiles are very reminiscent of bathrooms in New York City, which I love.

Don’t expect

The rooms are very small. We were upgraded to a deluxe double, and that was so small that there was hardly room for the two of us. Fine for a night or two, but not ideal.

Rating

Stayed on 1 Feb 2015

We loved

Really friendly staff, great cocktails in Ampero bar.

Don’t expect

Would have been good to have some local restaurant info/reviews in the room.

Rating

Stayed on 17 Jan 2015

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