The travel club for hotel lovers

Our best-price guarantee

Found a cheaper price somewhere else?

Just call us and get a $75 Get a Room!voucher.

If you find the same hotel for a lower, publicly available price within 24 hours of booking, we'll match it and give you a $75 Get a Room! voucher. To qualify, the hotel offer you’ve booked must be identical to the one displayed on the Mr & Mrs Smith site, and all details must be visible on the competitor's website.

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Terms and conditions

To qualify for our best-price guarantee and resulting Get a Room! gift card, the competitor’s rate must:

– Be quoted in the hotel’s local currency, including fees and taxes. The rate must exclude any card fees and must not have been calculated using a currency converter. 
– Apply to the same hotel, dates, room type (including the same number and size of beds), number of guests and inclusions. 
– Be subject to the same booking and cancellation policies. 

The following do not qualify for our best-price guarantee and resulting Get a Room! gift card:

– Prices within a three per cent fluctuation of the total cost on the Mr & Mrs Smith site, due to exchange rate fluctuations.
– Rooms booked through unauthorised travel agents or bought through a resale site (for example, eBay), or promotional rates offered through a third party.
– Cancelled bookings.
– Special rates as part of a package.
– Rates quoted on websites that can’t confirm the booking and accept payments (for example, websites that link to a third party's website).
– Specially negotiated rates, such as travel agent, staff, corporate or membership rates, rates that are only available to subscribers to or members of a website, or any other rate that is not available to the general public.
– Redemption-programme bookings or bookings made using vouchers or coupons.
– Lower rates resulting from a hotel error.
– Rates that Mr & Mrs Smith is unable to verify using reasonable means.