Found a cheaper price somewhere else?
Just call us and get a $75 Get a Room!voucher.
If you find the same hotel for a lower, publicly available price within 24 hours of booking, we'll match it and give you a $75 Get a Room! voucher to be used towards a new booking. To qualify, the hotel offer you’ve booked must be identical to the one displayed on the Mr & Mrs Smith site, and all details must be visible on the competitor's website.
Terms and conditions
To qualify for our best-price guarantee and resulting Get a Room! gift card, the competitor’s rate must:
– Be quoted in the hotel’s local currency, including fees and taxes. The rate must exclude any card fees and must not have been calculated using a currency converter.
– Apply to the same hotel, dates, room type (including the same number and size of beds), number of guests and inclusions.
– Be subject to the same booking and cancellation policies.
The following do not qualify for our best-price guarantee and resulting Get a Room! gift card:
– Prices within a three per cent fluctuation of the total cost on the Mr & Mrs Smith site, due to exchange rate fluctuations.
– Rooms booked through unauthorised travel agents or bought through a resale site (for example, eBay), or promotional rates offered through a third party.
– Cancelled bookings.
– Special rates as part of a package.
– Rates quoted on websites that can’t confirm the booking and accept payments (for example, websites that link to a third party's website).
– Specially negotiated rates, such as travel agent, staff, corporate or membership rates, rates that are only available to subscribers to or members of a website, or any other rate that is not available to the general public.
– Redemption-programme bookings or bookings made using vouchers or coupons.
– Lower rates resulting from a hotel error.
– Rates that Mr & Mrs Smith is unable to verify using reasonable means.