The travel club for hotel lovers

What our members say

Feedback is of the utmost importance to Mr & Mrs Smith, and we love to hear from our members. Here’s a small selection of comments from the last couple of months…

'We have always had wonderful service from you and the team and we have enjoyed some amazing holidays. It is a pleasure to be a GoldSmith!'
Ross – GoldSmith member, March 2018

'I just want to thank you for your very quick and efficient response to my request. This is exactly why we always choose Mr & Mrs Smith. My husband and I are really looking forward to our stay.'
Shirley – BlackSmith member, March 2018

'My wife and I typically used another concierge service for our travel. This time, however, we were looking forward to staying at a hotel not covered in their directory, and so we reach out to your team for help in booking. Called your helpline, and have to tell you, wow. The punctuality and professionalism… yet fun and warm personality was unlike anything I had dealt with before. It was a great reconnection to your team, and I look forward to many more dealings. Thank you so much for all your effort and the lengths you have gone to. I really appreciate it. I am so impressed with your high level of customer service.'
Ludovic – GoldSmith member, March 2018

'We love booking with you and through Mr & Mrs Smith its simple, easy, and we have never had any problems. You are fast and efficient and no matter what day or time of the week it is we can pretty much guarantee you will respond to me and we will have a quote within a few hours!'
Holly – GoldSmith member, January 2018

'Many thanks – if I get better service anywhere in 2018 I will be surprised. Great effort and thanks again.'
James – GoldSmith member, January 2018

'Can I just say how impressed I've been with the response to "our little crisis" by you, mrandmrssmith.com and by the hotel manager.'
Gary – GoldSmith member, December 2017

'Thank you so much for all your efforts. You can be sure that Mr & Mrs Smith with you as a top member of staff will be my first choice for my next trip.'
Petra – GoldSmith member, December 2017

'You have all been AMAZING and we thank you fully from our heart! I personally will be telling the world how wonderful your customer service is. Thank you so very much for your understanding  and consideration.You have made a big difference and as a business owner myself you have my utmost respect. I do hope you’ve been told today how amazing you are and if not may I be the first to tell you that you are.'
Jo-ann – GoldSmith member, December 2017

'I would just like to say thank you for such an amazing stay this past weekend. The hotel was fantastic, exactly what I'd hoped for (but didn't expect). I've been to Paris nearly 20 times in three years for business and I always stay at the same hotel. Not any more… I will be booking all of my trips through you guys from now on.
James – GoldSmith member, December 2017

'I just made a booking over the phone, and I wanted to let the powers that be know how fantastic it was. It was the most efficient, friendly and helpful customer service I've experienced in a very long time.'
Silvana – GoldSmith member, December 2017

'As I said to you a day or two ago we really appreciate what you do for us. It is personal service to a very high level. We have been to, and I hope will continue to go to,
some great hotels in lovely locations with complete confidence. Once again we wish you all the very best for the festive season and for 2018.

Tim & Gill – GoldSmith members, December 2017

'Perfect every time – the criteria Smith uses to select hotels is exactly what I'm looking for.'
Gemma – BlackSmith member, September 2017

'The whole experience with Mr & Mrs Smith was seamless. Every person we dealt with was professional, customer focused and genuinely interested in our experience. Highly recommended – I will be using them again.'
Zoe – GoldSmith member, September 2017

'Everything about the booking was superb. A great choice of hotels, easy booking and a world-class venue. A perfect stay!'
David – BlackSmith member, September 2017

'Incredible locations and top-notch customer service – truly above and beyond.'
Crystal – BlackSmith member, September 2017