What our members say

Feedback is of the utmost importance to Mr & Mrs Smith, and we love to hear from our members. Here’s a small selection of comments from the last couple of months… 

'I wanted to get in touch and thank you so much for all the effort and planning you put into making our honeymoon such an amazing experience. Your attention to detail was great, and everything could not have been more perfect. I will happily recommend your company to friends and family. It was a pleasure dealing with you.'
August 2016

'I'm very happy with the service and choice at Mr & Mrs Smith. I will definitely use them moving forward and recommend to others.'
August 2016

'Our trip was amazing thanks to you! The hotel was more beautiful than we could have expected, and the town of Arles was a great suggestion too. I thank you for your help with suggesting and booking our stay and look forward to working together in the future!'
August 2016

'You guys are so on it when it comes to customer service. I'm always impressed.'
August 2016

'Thank you so very much for your assistance and first-class sevice today, which was very much appreciated, I assure you! Have to say, I'm very, very impressed with Mr & Mrs Smith and will certainly be using you again. My next trip's to the Caribbean in March 2017 – I'll be in touch nearer the time.'
August 2016

'My husband and I had a wonderful stay at Constance Moofushi. The hotel was fantastic, and the staff were excellent – very service minded and super friendly. The food and wine selection was outstanding – big thumbs up! We will definitely go back to Moofushi; thank you so much for super service before, during and after booking this trip.'
August 2016

'Thank you so much for your help today. It was an unusual situation to be faced with, but you massively helped in getting us safe and provided alternative options. In adversity, the best organisations choose to care about their customers and be there regardless.'
August 2016

'I just wanted to thank you for your outstanding hospitality this weekend. We had a ball, the hotel was fantastic and dinner in the restaurant was superb. You really gave us a fabulous break, and it was greatly appreciated. Thanks to all your team too.'
August 2016

'I just wanted to say a big thank you for all your help and very efficient service, with regards to the booking of our night away at the Rectory hotel. It's the first time that we have used Mr & Mrs Smith, and thanks to you we will definitely consider using it again.'
August 2016

'I just wanted to drop you a quick note now we're back from our honeymoon to say thank you for your help with the booking, and also to say how much we loved our stay at the Six Senses. Staff were extremely kind to us during our stay – our upgrade to a Rock Pool Villa, sparkling wine in the room, a romantic cruise and bikes with plaques on them saying Just Married made us feel very spoilt. We also took advantage of the free foot-scrub included with our stay, which was lovely.'
August 2016

'I have dealt with Mr & Mrs Smith over the years and had great experiences each time. I have to say that Liz is the best travel specialist I've ever dealt with. She has such a positive ‘can do’ attitude. Nothing is too much trouble for her. Her attention to detail and getting the little things right really shines through. We are heading to the US from Australia on Sunday and spending some time in Santa Monica, and I honestly felt that Liz went above and beyond helping me with places to eat (due to dietary requirements) and even recommending a work-out spot. Mr & Mrs Smith continues to excel.'
August 2016

'The honeymoon has been amazing so far. We've just arrived from Kyoto, and we were both so impressed. The hotel is magnificent, food was five star, service was the best I've ever experienced and the hotel itself is modern but with a cool Japanese twist. We thoroughly enjoyed our stay there.'
August 2016

'We are at Portrait Firenze, and the hotel is amazing! Honestly, every hotel we've booked through you thus far is beyond fabulous. We are hooked on Mr & Mrs Smith and are so grateful for all your help! This hotel is awesome. The room's awesome. Staff are amazing. Wow!'
August 2016

'Oh, I'm in heaven! We just arrived at Lido Palace, and we love it! Everything has been amazing so far – we are toasting Mr & Mrs Smith right now.'
August 2016

'I just wanted to drop you a quick line to say thank you so much for all your help in arranging our !5th wedding anniversary trip to Villa Arcardio this weekend. I managed to keep it all a complete surprise for my wife, who thought we might be going to the Opera in Verona!'
August 2016

'Thanks for your great recommendation. We're already very at home at the hotel; it's lovely, and as two of the hotel's very first guests the staff are spoiling us. Thank you again for all your efforts to help us, we really appreciate it.'
July 2016

'I just wanted to let you know what a fantastic holiday we had at Perivolas. The staff were absolutely fantastic, so friendly and kind – we've never felt so welcome anywhere – and they very kindly upgraded us, which was a real treat. We were so moved by that. It was the most wonderful place I've ever stayed in, so peaceful and restful with the most stunning views. I truly didn't want to leave, and I've never felt that way about a hotel before. We are determined to go back there at some point – hopefully not too far off in the future! I also want to say thank you to you all at Mr & Mrs Smith; I had never booked through you before and have found the experience to be very easy.  Whenever I had a query it was dealt with very quickly, and I had confidence that everything was going to go well with our holiday.  We will definitely be booking through you again in future and recommending you to our friends. So thank you very much to all of you at Mr & Mrs Smith and all the lovely staff at Perivolas!'
July 2016

'We are so grateful to Mr & Mrs Smith – and thank you, you rocked our wedding for us! Thank you so much for all that you did. You went above and beyond… especially with the set up for the rehearsal dinner. We loved the Coqui Coqui hotel, and yes, we're considering Thailand, maybe Japan for Christmas, and then another break next spring/summer… We'd love to work with you again.'
July 2016

'Just got back from wonderful France. Thank you for the fabulous service regarding our booking – you are the best! Both hotels were just brilliant, and the service at Hostellerie de l'Abbaye de la Celle and food were truly remarkable. I will book my next trip with you soon.'
July 2016 

'We had an amazing time on our trip, and everything worked perfectly. It really was a special honeymoon and we can’t thank you enough for all your help in organising the trip. The hotels, restaurants, transport and organisation were excellent, and we can’t wait to go back! We were fortunate enough to be upgraded to Villa Sant’Anna at Castiglion del Bosco. It was amazing. Thank you once again for all your help in making our honeymoon so special.'
July 2016

'I would like to thank you for the amazing elephant safari you offered us. I would also like to thank you for all your great service. So far we are having the best time of our life.'
July 2016

'To Elli and Clare at Mr & Mrs Smith: all went very well with our stay, thanks. We appreciate you checking in. It's a fab hotel. Please send this to your respective managers – you both did a superb job to make things right in a situation that was not caused by Mr & Mrs Smith. You now have a long-term client. Please excuse me if I come direct to one of you to handle anything else I need in the future.'
July 2016

'I just wanted to say thanks for your help with this booking. We had a wonderful time, the hotel was perfect – and we got upgraded; thank you for that! You really listened to what I wanted and made it happen. Your knowledge was great, and I have no doubt that I would use Mr & Mrs Smith again.'
July 2016

'Thank you for organising our stay at the Melia Sky in Barcelona. It was a great couple of days, and the extra-special touches – cake and fizz in the bedroom on arrival – to celebrate the occasion went down a treat!'
June 2016 

'Thank you for your help! You are awesome. Write that on a t-shirt and wear it.'
June 2016

'I just want give a huge shout-out to Nicole. She rocks, and is on-point, professional and super helpful. I want to make sure she gets a gold star for the month. She helped me with my trip, and she’s just awesome!'
June 2016