Get a Room! gift cards

Frequently asked questions

• What is a gift card or e-gift card?

  Our Get a Room! gift cards and e-gift cards are monetary vouchers that can be used towards bookings at at Mr & Mrs Smith hotel or villa

• How can I buy them?

  You can do this online or on the phone with one of our in-house travel specialists by calling 0330 100 3180

• How long are they valid for?

  Vouchers are valid for 2 years from the date of purchase as of recently.

• Is the expiry date the book-by or stay-by date?

  The expiry date is the book-by date. Therefore, the stay must be booked before the expiry date but the trip itself can take place anytime afterwards.

• Can I use more than one gift card or e-gift card to make a booking?

  Yes - you can put up to five gift cards or e-gift cards towards a single online booking. If you'd like to put more than five gift cards/e-gift cards towards a single booking, please speak to one of our team by calling 0330 100 3180

• What happens if the value of the gift card is less than the amount of the booking?

  If your gift card amount is less than the balance of the booking then the remaining amount must be prepaid at the time of booking. Please note that the cancellation policy remains the same so this will be refunded in full if you cancel before the policy comes into effect.

• I have cancelled my booking while outside of the cancellation policy, what will happen to the voucher funds that were held towards that booking?

  If you cancel your booking before the cancellation policy comes into effect then the funds will be refunded back onto your card. This can be applied towards future bookings with Smith.

• What if the stay is cheaper than the value of the gift card or e-gift card?

  The remaining balance will remain on the card and can be put towards a future Smith booking, up to a two-year period.

• Should I purchase an e-gift card or a regular gift card?

  The e-gift cards are great if the recipient lives abroad or if you are purchasing a gift last-minute and don't have time to wait for delivery. When buying an e-gift card, you have the choice to have it emailed to you to print out or to your recipient as a PDF, ready for printing out.

• Can I include a gift message?

  Yes, you can include a gift message when you purchase the card in the gift shop.

• I am purchasing a gift card or e-gift card online and it is asking me for information such as my name and email address. Should I provide the information of the recipient of the gift?

  No, the information provided should be your personal details because you will be purchasing the gift. Gift cards do not have a name printed on them and simply contain a code that the recipient can quote over the phone or online when redeeming the funds.

• Can gift cards or e-gift cards be used to pay for meals or spa treatments when staying in a hotel?

  No. Gift cards and e-gift cards can only be used to pay for a room reservation at the time of booking with MMS, either on the website or over the phone. Cards cannot be redeemed while at the hotel and cannot go towards any extras.