Gift cards and vouchers terms and conditions

Please read these conditions carefully. By purchasing an item via mrandmrssmith.com, you signify your agreement to be bound by these conditions.

We will do our utmost to ensure that availability of the website and app will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website or app may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

This website/app or any portion of this website/app may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

This section deals with conditions relating to the sale of products by Smith Global Ltd to you.

Our contract
When you place an order to purchase a product from Smith Global Ltd, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us. When you make a booking, you are entering into a contract with the hotel via Smith Global Ltd, not with Smith Global Ltd itself.

All non-promotional vouchers/gift cards are purchased at their full face value in order to be valid.
Mr & Mrs Smith reserves the right to refuse redemption of vouchers if they believe that the vouchers have been obtained by fraudulent means.

Bookings using gift cards, e-gift cards and vouchers

• Gift cards, e-gift cards and vouchers are redeemable for stays at hotels and villas in the Mr & Mrs Smith collection when booking via Mr & Mrs Smith.
• Gift cards, e-gift cards and vouchers are not redeemable directly with hotels and villas or in any way with hotels and villas that are not part of the Smith collection.
• Hotel and villa stays paid in whole or part with a gift card, e-gift card or voucher must be pre-paid in their entirety at the point of booking. 
• Gift cards, e-gift cards and vouchers can be used multiple times until the value associated with the unique code reaches zero or it expires, whichever is first.
• Gift cards, e-gift cards and vouchers are valid for bookings made 24 months after purchase and are not extendable.
• Bookings must be made within this time, but stays can be taken after the expiration date.
• Gift cards, e-gift cards and vouchers are redeemable only against accommodation costs. They may not be redeemed against incidental hotel costs or additional services.
• Where a refund is applicable for cancelled bookings, the amount paid with gift card or voucher money will be refunded by the same method as purchase.
• Gift cards, e-gift cards and vouchers cannot be exchanged for cash.
• Gift cards, e-gift cards and vouchers are non-refundable.
• Mr & Mrs Smith reserves the right not to accept Gift cards, e-gift cards and vouchers where it is already redeemed, used fraudulently or is invalid for the booking being made.
• Lost or misplaced cards or vouchers may be replaced subject to submission of proof of purchase, and the purchaser’s confirmation of the card's/voucher's intended recipient.

Promotional vouchers
A promotional voucher is an entitlement to a discount (up to the amount stated) off a qualifying booking for a promotional period.

1. Promotional vouchers cannot be used for bookings made directly with our hotels or villas.
2. A promotional code can only be used once.
3. Vouchers have a cash value of £0.001 and are not transferable or assignable and cannot be sold at auction.
4. Each voucher can only be used once and may not be used for multiple bookings on consecutive nights at the same hotel.
5. Only one voucher can be used per booking.
6. Only one voucher can be redeemed per household.
7. When using a voucher, the full balance of the booking is payable at the time the order is placed unless the voucher value is lower than the deposit due.
8. Vouchers are valid for new bookings only.
9. A minimum stay or minimum spend may be applicable in order for a voucher to be valid (see individual vouchers for details).
10. Vouchers cannot be used with any other promotion or offer.
11. Vouchers are redeemable only against accommodation costs. They may not be redeemed against incidental hotel costs or additional services.
12. Mr & Mrs Smith reserves the right to refuse redemption of vouchers if they believe that they are being used by someone other than the intended recipient.
13. Mr & Mrs Smith reserves the right to decline to accept vouchers where, in its opinion, a voucher is invalid for the booking being made.
14. Mr & Mrs Smith reserves the right to cancel a promotion at any time.
15. Mr & Mrs Smith shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotional voucher or any failure or inability of a customer to use a promotional voucher for any reason.
16. We have the right to change these terms and conditions at any time.