Membership and loyalty money terms and conditions

Mr & Mrs Smith's membership terms and conditions set out below also incorporate Mr & Mrs Smith's privacy policy.

Agreeing to the booking terms and conditions also means you agree to these membership terms and conditions.

Definitions

• ‘Booking’, ‘Booked’: a confirmed booking (via any of Mr & Mrs Smith's booking channels) that has stay dates for a point in time in the future
• ‘Stay’, ‘Stayed’: a booking whereby the stay has concluded. The status is now set to 'stay' due to the dates being past and the booking having been honoured

Membership sign-up

Membership is granted to all customers via:

• Signing up online
• Making a booking
• Making a booking enquiry
• Entering a competition
• Making a purchase from the gift shop
• By registering a gift card 
• Requesting a brochure
• Participation in a gift list

You can access your loyalty account via the membership area online and this requires a log-in and password. If you do not have a password set-up you must request a new one.

Member tiers

There are currently three tiers of membership and each tier can either be purchased or awarded based on eligible bookings. ‘Awarded’ membership is at the sole discretion of Mr & Mrs Smith Ltd. ‘Purchased Membership’ can be purchased via Mr & Mrs Smith channels at any time.

The membership tiers are:

• BlackSmith
• SilverSmith
• GoldSmith

Mr & Mrs Smith reserves the right to discontinue or modify the membership tiers and/or these terms and conditions at any time.

Earning Loyalty money 

Loyalty money is earned by all members (BlackSmith, SilverSmith and GoldSmith).

Loyalty money can be earned on all hotel stays booked via Mr & Mrs Smith and is not applicable to partner bookings or on any bookings made directly with hotels. 

The earn rate of loyalty money is determined based on the loyalty tier and the amount earned is based on membership status at the conclusion of the eligible booking. Mr & Mrs Smith reserves the right to change the earn rate of loyalty tiers at any time.

'Eligible bookings' are all Mr & Mrs Smith collection bookings only. Loyalty money can not be earned on gift cards or membership subscriptions. Loyalty money is not earned when booking a non-Mr & Mrs Smith hotel or via a partnership booking.

Eligible bookings are all excluding local taxes and fees: 

• Hotel properties
• Hotel villas
• Villas

Loyalty money is not earned on the amount redeemed in a booking. When a hotel stay has been part-paid using loyalty money, further rewards will only be accrued on the portion that has been paid for in cash or by debit/credit card. For completeness: If your booking was for £100 and you redeemed £80 of loyalty money against that booking, you would only earn loyalty on the remaining £20

Loyalty money earned will appear against your membership after the stay only.

Redeeming Loyalty money

Loyalty money is redeemable for 2 years after being awarded (awarded: a completed ‘stay’) and is available to be used on a ‘booking’ up until expiry. Once expired, loyalty money will not be reinstated.

Loyalty Money is only redeemable for stays at hotels in the Mr & Mrs Smith collection when booking via Mr & Mrs Smith. 

Loyalty money can not be used to purchase gift cards or any other product in the gift shop.

Loyalty money is redeemable only against accommodation costs. They may not be redeemed against incidental hotel costs or additional services.

Loyalty money is not redeemable directly with hotels or via a third party.

When using loyalty money to pay in whole or part-pay, the booking must be pre-paid in its entirety at the point of booking (except when the value of the loyalty money is less than the deposit amount). 

Where a booking is cancelled or refunded the loyalty amount used will be refunded back to your loyalty account.

Loyalty money cannot be exchanged for cash under any circumstances.

Member benefits

Benefits offered as being part of the membership can only be utilised with a Mr & Mrs Smith eligible booking. This includes our concierge service, car rental, access to Members Clubs, Priority Pass and Smith Extras. 

Exceptions to benefits used only with a Mr & Mrs Smith booking are our curated shopping offers (except Priority Pass), which can be used at any point, e.g. 20 per cent off offers found in the membership benefits area.

Smith Extras

Smith extras are additional gifts or services provided at the hotel for members who've booking that hotel via Mr & Mrs Smith only.

They're offered once per stay, per room, unless otherwise specified.

Smith Extras may not be available in conjunction with hotel offers – details will be available on the individual offer.

Concierge services

Concierge services are only available to Goldsmith members.

Concierge services are available to assist with a Mr & Mrs Smith booking and the subsequent itinerary only.

Priority Pass

A free annual Priority Pass membership is available to all Silversmith and Goldsmith members.

Members can only claim this benefit after making a Mr & Mrs Smith booking and can be deactivated if the booking is cancelled.

The membership is valid for 12 months from the date the code is issued and registered – not from the day of travelling.

Once registered to Priority Pass you must agree to their terms and conditions of membership.

Member benefits

All member benefits (shopping offers) are subject to the terms and conditions of the offer provider – individual details are available on the benefit page.

Private-member clubs 

We offer Onda membership to all Goldsmith members. Terms and conditions can be found here.

Exclusive offers

All Smith members are eligible for exclusive offers upon signing in.
All offers are subject to availability.
Offer guidelines apply – individual details are available on the offer. 

Purchased membership

The purchase of membership is per annum, a minimum of 12 months.

All membership purchases exist on a rolling contract until the point of cancellation by the purchaser. 

Monthly memberships will be debited from your debit/credit card (or other payment details provider) on the same day each month. 

Annual memberships will be debited from your debit/credit card (or other payment details provider) on the same day each year.

Payment details will be held against the membership until the point of membership cancellation.

Notice of renewal of membership will be sent to the purchaser at least seven days before renewal. It will be sent to the purchaser's contact details provided.

Membership purchase prices can change by tier or by promotions at any point, at the discretion of Mr & Mrs Smith.

You can request to cancel your membership at any point after the initial 12 months membership has been completed by contacting us.

Members' data collection and use 

Our data privacy policy outlines all data collection and data uses.

Specifically within the membership program we use you data to communicate with you for the following purposes:

• Service your booking
• Service your membership