Need to know
Thirty-nine, including three suites.
11am, but flexible, subject to availability. Earliest check-in, 3pm, also flexible on request.
Double rooms from $750.00.
Guests can book the bed and breakfast rate or go all-inclusive; the latter covers airport transfers, all meals, drinks from the open bar, and either two half-day excursions or one full-day excursion.
Flora and fauna fans, rejoice: the Torres del Paine park covers 370,000 acres of largely unspoilt land and any gentle stroll is likely to feature a cast of eagles, condors, guanaco and nandu (Chile’s answer to the ostrich).
The hotel is closed during the Chilean winter (June to September).
At the hotel
Free WiFi in communal areas, library, parking, laundry and expert local guides. In rooms: L’Occitane bath products and free bottled water.
Our favourite rooms
Each of the rooms has the Patagonian panorama as its centrepiece, but for the most space, opt for a split-level Suite, which has a cosy, cowhide-filled lounge on the top floor and a spacious bedroom with an ensuite bathroom on the ground. For families, an apartment that sleeps six can be formed from a series of interconnected Superior rooms.
The family-friendly indoor pool showcases the Paine massif and Lake Sarmiento from its heated waters. There’s a Jacuzzi outside, too (with the same awe-inspiring aspect).
The Uma Spa has a pool with water jets, a sauna and a raft of treatments, including reflexology, Thai and hot-stone takes on massage, and a series of rituals combining wraps, facials and rubbing.
Walking boots and windbreakers – breezes of 120mph have been recorded in these parts.
All of the communal areas are on one level with a ramp to reach them. Suites are not ideal for wheelchair users, but other rooms are.
All ages are welcome. Cots can be added to rooms on request. Children are allowed in the restaurant and bar, and a special menu is available.
Family Apartments, which combine two bedrooms, have two bathrooms and sleep six.
While some of the hikes may be challenging, children will love helping out with some sheep-herding and riding horses.
Children are welcome in the indoor pool.
Children are welcome in the bar and restaurant at all times, where there is a special menu for younger palates, and staff are happy to heat up milk and food.
All food is locally sourced and the hotel is involved in a tree-planting programme. The building materials, fabrics and furniture all come from Patagonia.