Need to know
Rooms
163, including 34 suites.
Check–Out
Noon. Earliest check-in, 3pm.
More details
Rates don’t usually include breakfast (US$49 for adults; US$25 for children aged six to 12).
Also
Some of the Bliss Pool Villa category suites are accessible for wheelchair users.
At the hotel
Free WiFi throughout, bicycles to borrow, tennis, golf, yoga, beach, and 24-hour gym. In rooms: Nespresso coffee machine and tea-making kit, free bottled water, TV, and Yucatán Herbal bath products.
Our favourite rooms
For a spacious Banyan Tree Mayakoba residence to call home, book the Two Bedroom Family Residence, which has a lagoon-facing terrace, a pool on the upper level and two bedrooms with roomy bathrooms.
Poolside
Along with the sparkling Caribbean Sea, guests can cool off at the Reflections pool (open from 10am to 5pm) and the Sands pool (between 9am and 5pm).
Spa
You may be in Mexico, but the spa’s roots are in Asia – there’s a palapa for yoga, sound-healing sessions, Thai massage and 16 treatment rooms for pampering in paradise.
Packing tips
You’ll need the usual sunlounger accoutrements: suncream, sunhat, reading material, plus clothing you can cycle in since each villa has a set of bicycles for roaming the grounds with abandon.
Also
If you’re particularly fond of the view from your balcony at Banyan Tree Mayakoba, you can have the spa come to you with a treatment there.
Pet‐friendly
Some villa categories allow medium-size pets with prior notice. See more pet-friendly hotels in Playa del Carmen.
Children
All ages are welcome and there are both multi-room villas and connecting options for families.
Best for
Babies and up.
Recommended rooms
The Two-Bedroom Family Residence is perfect for families, as are the rooms with two queen-size beds.
Crèche
The Rangers kids’ club accepts little Smiths aged between four and 12, from 9am to 5pm, with daily activities, books and toys to keep them entertained.
Babysitting
Available for US$20 an hour, for each child.
Sustainability efforts
The Banyan Tree group has planted half a million trees since 2007, several of which were in a protected area in Mexico. The resort also has a protection program for sea turtles and carries out four clean-ups of natural areas with local communities annually; plus it has halved its consumption of single-use plastics over the past couple of years.