The travel club for hotel lovers

Get in touch

PLEASE NOTE Due to the circumstances caused by coronavirus, our in-house travel team is currently operating a reduced service. Please use this form if you need to amend a booking. To make a cancellation, please go to your bookings area. Otherwise, you can speak to a Smith travel specialist by calling +1 800 464 2040 at the following hours:

Times in BST: 

Support lines are currently shut, we are handling all amendments and cancellations via the form above, please do complete this.
Sales opening hours (in BST)
Monday - Friday 09:00 - 18:00
Saturday - Sunday 09:00 - 17.30
You can still get in touch at any time by filling in one of these forms and a member of the team will get back to you as soon as possible.


  • Are you a hotelier with a query about a booking made with us? We can help
  • Are you one of our hotel partners requiring assistance? Get in touch here
  • Give us a call on 0330 100 3180

Smith Global Ltd
Registered address: White Hart Associates (London) Limited
2nd Floor Nucleus House
2 Lower Mortlake Road
United Kingdom
Company registration: 443 8845
Registered in the UK
VAT registration: 802 5618 50