The travel club for hotel lovers

Get in touch

PLEASE NOTE Due to the circumstances caused by coronavirus, our in-house travel team is currently operating a slightly reduced service. Please use this form if you need to amend a booking. To make a cancellation, please go to your bookings area. Otherwise, you can speak to a Smith travel specialist by calling +1 800 464 2040 at the following hours:

Opening hours (times in BST)

Monday - Friday 09:00 - 18:00
Sat & Sun 09:00 - 17:30


If you have a Get a Room! gift voucher that expires before this year in 2021, we have extended the expiry date to 31 Dec, 2021. Please remember that the voucher expiry date is a 'book by' date and your actual stay date can be any time in the future.

Contacting us


  • Are you a hotelier with a query about a booking made with us? We can help
  • Are you one of our hotel partners requiring assistance? Get in touch here
  • Give us a call on 0330 100 3180

Smith Global Ltd
Registered address: White Hart Associates (London) Limited
2nd Floor Nucleus House
2 Lower Mortlake Road
United Kingdom
Company registration: 443 8845
Registered in the UK
VAT registration: 802 5618 50