The travel club for hotel lovers

Get in touch

PLEASE NOTE Due to the circumstances caused by coronavirus, our in-house travel team is currently operating a reduced service. Please use this form if you need to amend a booking. To make a cancellation, please go to your bookings area. Otherwise, you can speak to a Smith travel specialist by calling +1 800 464 2040 at the following hours:

Sales (Times in BST): 

09:00-18:00 (Monday - Friday)
11:00-16:00 (Weekends & Bank Holidays)
Support (Times in BST):
Due to huge call volumes, unfortunately we are unable to offer our usual support service.

You can still get in touch at any time by filling in one of these forms and a member of the team will get back to you as soon as possible.


  • Are you a hotelier with a query about a booking made with us? We can help
  • Are you one of our hotel partners requiring assistance? Get in touch here
  • Give us a call on 0330 100 3180

Smith Global Ltd
Registered address: White Hart Associates (London) Limited
2nd Floor Nucleus House
2 Lower Mortlake Road
United Kingdom
Company registration: 443 8845
Registered in the UK
VAT registration: 802 5618 50