Legal

This legal statement contains information on the following:

1. Privacy policy
2. Booking terms and conditions
3. Conditions of purchase
4. Delivery and returns policy
5. Smith membership terms and conditions

1. Privacy policy

This policy explains how we may collect information about you and then use it in order to satisfy your booking or purchase requirements. It also outlines the security measures we take in order to protect your privacy and gives certain assurances on things that we will not do.

When you place an order or book a hotel, we collect your name, e-mail address, mailing address, phone number and creditcard information. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Use of information
We will use personal information about you for a number of purposes, including:

• to advise you of any changes or problems with your hotel booking
• to help us to administer accounts, services and products which we offer
• to help detect fraud or loss
• to advise you if you have won any competition or prize giveaway
• to write to you (including electronic mail) or to telephone you (including SMS) with information about our services or products or offers from the hotels participating in the Mr & Mrs Smith guides or website. This information is sent to you normally via electronic mail in the form of an e-newsletter.
• more than once a month.
• To change the personal details we hold about you click here or write to us at the address at the bottom of this page

Disclosure of information
We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to receive the members' newsletter, please click here.

Protection of information
We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.

The Internet
If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.

Cookies
Cookies are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to store your account information and provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.

Our site makes use of cookies. Cookies are used for the following purposes:
• Site administration
• Completing the user's current activity
• Research and development

If you would like any more information or you have any comments on our privacy policy then please write to us at:

Spy Publishing Ltd
Second Floor
334 Chiswick High Road
London
W4 5TA
United Kingdom

Data protection registration: Z7907751

We may amend this policy from time to time, in which case the amended version will be published on our website. This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.

Third-party sites
This website may contain links to other websites. Such links are provided solely as a convenience for you. Spy Publishing is not responsible for the security practices of such websites.

2. Booking conditions

The availability and booking facilities on the www.mrandmrssmith.com website are provided by Starfish.

1. Starfish Luxury Travel Distribution Ltd. (SF) acts solely as a booking agent for the hotel(s) it books. We neither represent individual hotels, nor make any warranties as to their suitability for your stay.

2. When you book a hotel through SF, occasionally SF may charge a separate booking fee for the work undertaken in researching and booking the hotel on your behalf. These fees are clearly marked where applicable, and once paid, are non-refundable.

3. Where payment or a deposit is due in advance to a hotel or to SF for accommodation, this will be advised at the time of booking, and will be itemised. Where full prepayments are made online to SF on behalf of the hotel, a 3% administration charge will be made, and where a credit card is used, a 2% credit card fee. This credit card fee will not apply to payments made with debit cards. For all bookings, SF will take a credit card number on behalf of the hotel to guarantee the reservation. In all cases, once the booking is confirmed, you are subject to the terms and conditions of that hotel’s cancellation policy. Where deposits or pre-payments are taken, these will be refunded on cancellation, less a 20 GBP cancellation fee. Where deposits are taken by the hotel, these are subject to the hotel’s cancellation policy.

4. When redeeming a voucher, online or by phone, a prepayment of the balance of your stay will be charged to your credit card upon booking.  The conditions regarding the administration fee and the credit card fee above still apply to the prepayment. The cancellation, refund, and amendment terms and conditions will still apply to voucher bookings.

5. Hotel cancellation policies typically outline a period before check-in when cancellations will be subject to payment of a penalty. This period does not include the day of arrival, so, for example, a cancellation policy of '24 hours' means a reservation must be cancelled at least 24 hours before midnight of the day before arrival to avoid payment of a penalty. Similarly a cancellation policy of seven days means the booking must be cancelled by midnight of the first day of the month for a booking checking in on the 9th. Cancellations must be made by using the booking link supplied at time of confirmation, and then followed with an email or telephone call direct to the hotel.

6. Where bookings are not confirmed at the time of booking, for example where availability is shown 'on request', any availability offered by hotels in response to a request is on a provisional basis. Rooms are not held for clients pending acceptance of an offer by a client; availability and conditions can change between the making of the offer and its acceptance by the client; and hotels reserve the right to amend or reject bookings. To avoid disappointment, offers should be accepted as soon as possible after receipt if clients wish to make a firm booking, and you will be notified by email within 24 hours whether your booking has been successful. However, it is your responsibility to contact SF or the hotel direct if an email has not been received, because once a booking has been made with SF by entering your credit card details, whether confirmed or not, you are subject to the cancellation policy of that hotel. If your check-in date is within seven days of making a request booking, or if you plan to make travel arrangements based on your request booking within seven days, you are advised to contact the hotel direct to confirm. SF cannot be held liable for errors or omissions in bookings made at participating hotels.

7. The information provided on www.mrandmrssmith.com is accurate at the point of uploading; while we endeavour to update all hotel and destination information, rates and availability are subject to change and hotel facilities can also alter. While each hotel has been selected and approved by a member of the Mr & Mrs Smith team, actual reviews [link to reviewers page] and the experiences or opinions included within them are subjective.

8. You are advised to reconfirm your hotel booking two weeks before check-in, and to let the hotel know your estimated time of arrival. If you arrive after 18.00 hours, the hotel will need to be notified.

9. For your security, payments online are made through secure servers.

3. Conditions of purchase

Please read these conditions carefully. By purchasing an item via the mrandmrssmith.com web site, you signify your agreement to be bound by these conditions.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

This section deals with conditions relating to the sale of products by Spy Publishing Ltd to you.

Our contract
When you place an order to purchase a product from Spy Publishing, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us. 

4. Delivery and returns policy

Delivery charges, gift wrapping & other services
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example gift wrapping.

Customs
When ordering goods from Spy Publishing for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Spy Publishing, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Returns policy
Please review our returns policy, which applies to products purchased from us. You are entitled to a statutory cooling-off period of seven business days. This applies to items purchased from Spy Publishing. Specific rules apply regarding refunds of delivery charges, giftwrapping and other services. See below
This returns policy does not affect your statutory rights.

How to return an item
Please follow the steps below to enable us to process your refund efficiently:
• Fill out your details on the back of the delivery slip, giving the reason for the return. Please include your order number
• If you do not have the original delivery slip, please send us a note detailing the reason for return. This note MUST include your order number, which you will be able to find in the confirmation email sent to you directly after purchase.
• In the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip
• Wrap the item securely in its original packaging (if any)
• Then send the package to the address below:

Spy Publishing Ltd (Returns Department)
Second Floor
334 Chiswick High Road
London
W4 5TA
United Kingdom

We will notify you via e-mail when we have processed your refund. For your protection we recommend that you use a recorded-delivery service. 

5. Smith membership terms and conditions

Membership terms
Membership can be obtained either by purchasing online only membership or by registering the card that comes with every guidebook purchased.

Member offers
Smith member offers are available to all members with a valid membership card; all offers are all subject to availability. You will need to quote your membership card when booking in order to take advantage of offers. Please remember to take your Smithcard with you and show it at check-in. Also, ongoing Smithcard offers cannot always be redeemed if you are taking advantage of one of the monthly offers. Please check with the hotel when booking whether you will be entitled to your additional Smith treat. (When hotels offer members deals such as two nights for the price of one, etc, we do not expect them to throw in their usual Smithcard offer of a free bottle of house wine as well.) If you book a discounted rate through a third party, the hotel is not obliged to honour the Smithcard extra. 

Any hotel participating in an offer to Smith members must agree to honour the offer (subject to availability). Members must show their Smith membership card to the hotel in order to be eligible.

Members' newsletter 
Registered Smith members receive a monthly newsletter, the Guest Book, which includes updated offers and competitions. Your email address is not sold to or shared with third parties for marketing purposes but we may invite other companies to participate on our newsletter. If you wish to unsubscribe, click here.

Replacement cards
If you lose your card or if it is destroyed, we are happy to provide you with a replacement card. Replacement cards are charged at £5 for a BlackSmith card and £10 for our personalised SilverSmith and GoldSmith cards. Please enclose a cheque for that amount when writing to report a lost or stolen card.

To contact us, click here or write to:

Daisy Byrne, Membership Secretary
Spy Publishing Ltd
Second Floor
334 Chiswick High Road
London
W4 5TA
United Kingdom

If your copy of Mr & Mrs Smith was sold to you without the card, please send us the confirmation of purchase and we will send you a card free of charge.

Alteration of service or amendments to the conditions
We reserve the right to make changes to our website, policies, and these conditions of purchase at any time. You will be subject to the policies and conditions of conditions of purchase in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Our company details
Spy Publishing Ltd is the publishing company behind Mr & Mrs Smith.
This website is owned and operated by Spy Publishing Ltd.

Spy Publishing Ltd
Second Floor
334 Chiswick High Road
London
W4 5TA
United Kingdom
 
Company registration: 443 8845
Registered in the UK
VAT registration: 802 5618 50

To contact us, click here