Smith's in-house team of travel experts

Our expert Smith24 team  is available to help you find and book the perfect hotel, round-the-clock – you'll find telephone numbers and opening times on our contacts page.

Meet the team

BlackSmith Team Leader
Languages spoken English
Favourite destinations California, Singapore, Italy
Favourite hotel Coworth Park, Berkshire
Areas of expertise South-East Asia, South Africa, California

Having fallen in love with all things Sri Lankan while volunteering at an orphanage, Jessica returned to the island after completing her psychology degree. She spent a year there working for Projects Abroad, welcoming new volunteers, calming their nerves and helping them plan their trips around Asia with her expert knowledge of where to surf in Indonesia, the top shopping spots in Singapore and the hottest places to party in Thailand. Then she headed back to London and managed a Covent Garden event venue, Wallacespace, before putting her passion for travel to work for Mr & Mrs Smith. With her love of luxury and boutique hotels, Jessica's an ideal addition to the team.

GoldSmith Travel Consultant
Languages spoken English, French, Romanian, basic Spanish
Favourite destinations Maldives, Sri Lanka, Dubai
Favourite hotel The Sarojin, Thailand; Cocoa Island, Maldives
Areas of expertise Indian Ocean, Dubai, Thailand

Passionate about languages, Julia studied journalism, media, PR and communications at the University of Bucharest before heading to the UK in search of adventure. Once settled in London, she rediscovered her love of travel while working for a long-haul operator, exploring some of the world's most beautiful destinations (including the Maldives, Mauritius, the Seychelles and Sri Lanka) and then using her exotic experiences to help customers book far-flung trips of their own. Now she's putting her travel-planning expertise to use for our GoldSmith members.

GoldSmith Travel Consultant
Languages spoken English, French, Spanish and Italian
Favourite destinations Bali, Italy, Mexico
Favourite hotel Hacienda de San Antonio, Colima and Cuixmala, Jalisco
Areas of expertise USA

After a stint in the fashion industry, Jazz left her native UK in the late Nineties and went across the pond to Miami, where she worked as head concierge and guest relations manager for the Hotel Astor. After three years and seven months of sun, sea and surf, she packed her bags again and headed to the Big Apple, opening two top NYC hotels in midtown. She's travelled all over, making her the perfect first GoldSmith Consultant in the new Mr & Mrs Smith New York office.

Sales Manager
Languages spoken English, German
Favourite destinations USA, Canada, Switzerland
Favourite hotel The Standard NY
Areas of expertise Europe, USA

Born in Hamburg, Victoria secured a degree in German, and European culture and society, at Oxford Brookes, then spent two years at an executive search firm in London, hunting down the cream of the corporate crop. Feeling her language skills and wide-ranging globetrotting (she has 22 countries under her belt so far) were underused, Victoria made her move into the travel industry and is now working hard at Mr & Mrs Smith to ensure she can add a few more stamps to her passport – and help our members do the same.

Find out what Smith members are saying about the team, or if you want to give us feedback, please get in touch.