Need to know
Rooms
72, including 51 suites.
Check–Out
Noon. Earliest check-in, 3pm.
More details
Rates include an à la carte breakfast and daily coffee, tea, hot chocolate, a newspaper delivered to your door each morning (from 7am to 9am), 24-hour concierge service, pressing service and a cocktail on arrival.
Also
One of the rooms is adapted for those with reduced mobility; staff are happy to help, if needed.
At the hotel
Private beach, spa with nine treatment rooms (including two for couples), gardens, gym, pressing service, bikes to borrow, 24-hour concierge service, and free WiFi throughout. In rooms: personal host, morning coffee and newspaper service, tea- and coffee-making kit, Bluetooth sound-bar, air-conditioning, Xinú bath products, and beach necessities.
Our favourite rooms
Go for a Master Suite, which can look out at the ocean or gardens, and has a private balcony, a soaking tub and extra space. Families should opt for interconnecting garden-view rooms. If you're seeking a little extra seclusion, spring for four-bedroom Villa Maroma.
Poolside
There are three. The heated main pool is family friendly, and has garden views. The second pool, which is for over-18s only, is set near the ocean, with prime views; there are no lifeguards on duty at either pool. There is a third adults-only pool, by the spa and all three are open daily from 8am to 8pm.
Spa
A mellow mood prevails at the Maroma Spa by Guerlain (the first of its kind in Latin America, no less). Set in the jungle, it uses top-of-the-line products in treatments that are native to the region, drawing on past healing rituals (we suspect Melipona honey and a temazcal may be involved) and the surrounding nature. There'll also be daily meditation workshops, sound and healing sessions, and yoga.
Packing tips
The sun is extremely strong on the beach, so bring armour or stop by the thatch-roofed boutique for anything you might forget, including cover-ups, sunscreen, sunglasses and hats, along with pottery and other souvenirs.
Pet‐friendly
Well-behaved pups under eight kilos are welcome for $200 a pet, they just have to be kept on the lead when walking around the hotel and grounds. See more pet-friendly hotels in Riviera Maya.
Children
All ages are welcome; babysitting services are available to keep little Smiths entertained.
Sustainability efforts
Lots of them: the hotel’s sustainability pledges are guided by a commitment to the UN’s Development Goals. Maroma operates as a smart building to reduce their carbon footprint and light pollution, runs conservation efforts to protect three local endangered species (sea turtles, parrots and melipona bees), has established initiatives to support the local community, sources all ingredients sustainably from farmers and fishermen within the area to reduce food miles, and run upcycling programmes with local female artisans to ensure waste is diminished. You’re in good hands when it comes to sustainability here.