The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith...

Six vacancies

Associate Content Editor

Location London    
Salary DOE    

We are looking for a full-time Associate Content Editor to join our growing, London-based editorial team, to start as soon as possible.

Responsibilities

  • The successful candidate will be required to research and write descriptive and witty copy for new hotels and villas joining Mr & Mrs Smith’s collection (around four or five a month) 
  • Help to proofread hotel and villa overviews, destination guides, room descriptions and press releases
  • Keep the current hotel information on the Mr & Mrs Smith site as current as possible by processing update requests
  • Create compelling copy for marketing campaigns and new pages on the website, all to tight deadlines
  • Pitch and write blog posts 
  • Take ownership of ongoing website projects (creating customised searches and landing pages for the site, fixing broken links, checking for missing copy, site housekeeping etc.)
  • From time to time, visit hotels to update their overviews and research content for the blog
     

Requirements

  • The ideal candidate must have a sharp editorial eye; impeccable grammar and spelling, an engaging writing style and a flair for accuracy are absolute necessities within the role
  • The ability to meet tight deadlines and work on projects both alone and with the team
  • The confidence to liaise with the marketing, travel and commercial teams to bring projects to fruition
  • An aptitude for proofreading and fact-checking
  • The ability to work in a CMS and Google Drive applications (especially GDocs)
  • A fast learner who’s happy to take initiative

Desired

  • A solid understanding of Microsoft Office and Wordpress
  • An understanding of the Smith brand
  • Experience of working in an editorial role in the travel/luxury sector
  • A passion for travel


To apply, please send a cover letter, CV and details of your current salary to Kate Weir as soon as possible. (We can only respond to CVs with the requested experience.) Information about further benefits is available on request.

Senior/Lead PHP Symfony Developer

Location London    
Salary DOE    

We are looking for an experienced PHP/Symfony3 web developer to join our expanding internal development team. As the latest addition to a growing team, you will work on our well-known travel website developing both front- and back-end systems, using several technologies, including Symfony3, PHP5/7 MySQL and ElasticSearch. Ultimately, we’re after a bright, analytical, reliable and self-motivated, experienced developer, keen to join an exciting luxury travel company that prides itself on building cutting-edge creative and technical solutions.

Requirements

  • Excellent problem-solving skills and approach to challenges.
  • At least two years’ commercial programming experience. 
  • Experience working with frameworks, preferably Symfony. 
  • Experience with OOP in PHP5/7 and proficiency in MySQL.
  • Proficiency with cross-browser, cross-platform issues and dedicated to web standards. 
  • Experience working with CMS or e-commerce systems. 
  • Highly motivated, proactive and keen to work for a dynamic, growing company in a team environment. 

Advantageous

  • Experience working in the travel industry. Understanding how rates and availability work would be a major plus.
  • Experience working with CMS or e-commerce systems.
  • Experience working with high-traffic websites
  • Experience working with medium to high transaction websites
  • Working knowledge of ElasticSearch

Expect a challenging and technical environment, working on a complex web project where we pride ourselves on dynamically responding to our customers’ and staff’s requests, so be ready to hit the ground running.

To apply please send your CV to [email protected]. (We can only respond to CVs with the requested experience.)

 

PHP Symfony Developer

Location London    
Salary DOE    

We are looking for an experienced PHP/Symfony3 web developer to join our expanding internal development team. As the latest addition to a growing team, you will work on our well-known travel website developing both front- and back-end systems, using several technologies, including Symfony3, PHP5/7 MySQL and ElasticSearch. Ultimately, we’re after a bright, analytical, reliable and self-motivated, experienced developer, keen to join an exciting luxury travel company that prides itself on building cutting-edge creative and technical solutions.

Requirements

  • Excellent problem-solving skills and approach to challenges.
  • At least two years’ commercial programming experience. 
  • Experience working with frameworks, preferably Symfony. 
  • Experience with OOP in PHP5/7 and proficiency in MySQL.
  • Proficiency with cross-browser, cross-platform issues and dedicated to web standards. 
  • Experience working with CMS or e-commerce systems. 
  • Highly motivated, proactive and keen to work for a dynamic, growing company in a team environment. 

Expect a challenging and technical environment, working on a complex web project where we pride ourselves on dynamically responding to our customers’ and staff’s requests, so be ready to hit the ground running.

To apply please send your CV to [email protected]. (We can only respond to CVs with the requested experience.)

 

Support specialist

Location London    
Salary DOE    

Mr & Mrs Smith is seeking a support specialist in our London office to provide first-class customer service to all Smith clients.

  • Responsibilities
  • The successful candidate will serve as the first point of contact for all customers, hoteliers and external parties
  • Handle multiple queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answer after-sales and membership queries
  • Work alongside hoteliers to ensure their properties are represented to a high standard, including training them on Smith systems, connecting them with third-party systems (such as channel managers) and ensuring all properties on the site comply with the Smith terms and conditions
  • Work closely with our expert team of travel specialists to resolve any barriers to booking
  • Manage the complaints process, ensuring Smith always puts the customer first
  • Maintain service levels by responding to all interactions with both clients and hotels in a timely and effective manner
  • Where required, fulfil a sales role and assist prospective customers with their travel queries
  • Proactively sell Smith’s Get a Room gift vouchers

Requirements

  • Availability to work on a full-time basis on a rotating shift schedule, incorporating seven days a week from 7am to 5pm.
  • The ability to remain calm and positive under pressure
  • Must be highly organised with an efficient personality
  • A high level of technical competency, including administrative skills
  • Excellent attention to detail, with strong communication skills (both written and spoken)
  • Confidence when working in a dynamic environment
  • A mature outlook, professional attitude and team-oriented approach
  • The ability to analyse and resolve difficult situations diplomatically

Desired

  • Experience working in a hotel or at a travel agency 
  • Fluency in other languages, particularly European

To apply, please send a cover letter and CV to Dominique Fitzhugh as soon as possible. (We can only respond to CVs with the requested experience.)

 

Travel Specialist

Location Los Angeles    
Salary OTE $65,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally
  • Must be eligible to work in the US

To apply, please send a cover letter and CV to Dominique Fitzhugh as soon as possible. (We can only respond to CVs with the requested experience.)

 

Smith Villas Client-service manager

Location Mallorca    
Salary DoE    

Mr & Mrs Smith is seeking a full-time Client-Service Manager to join our team in Mallorca, to start in May 2017 for a fixed-term of six months.

The successful candidate’s weekly routine will include managing on-island administrative tasks, executing thorough villa checks at private properties from our portfolio and liaising with clients for pre-arrival planning, arrival greetings and to discuss their requirements during the stay. 

Responsibilities

  • Managing the experiences of on-island guests of Mr & Mrs Smith villas 
  • Liaising with guests before and during their stay, assisting with concierge requests
  • Managing quality control of the villas both pre-season and before all guest stays
  • Maintaining  successful working relationships with villa owners and staff
  • Meeting guests at the airport on arrival and handling guest check-in (this usually occurs on a Saturday) and guest check-out
  • Serving as the first point of contact for guests during their stay and working to resolve any issues that arise 
  • Delivering an excellent client experience and high level of customer service 
  • Maintaining accurate details of facilities for clients’ reference and creating villa manuals for each property 
  • Working with the Smith head office and local suppliers 
  • Aiding with the curation of new properties to expand our portfolio
  • Creating floor plans and any necessary tools to launch a villa on the Smith collection 

Requirements

  • Extensive client-management skills, preferably within the luxury-travel industry
  • Fluency in both Spanish and English
  • Availability for regular weekend work during high season
  • Ability to work from home – a laptop computer and printer are essential
  • A full driving license
  • Excellent IT skills
  • Organisation, efficiency and an ability to work calmly under pressure
  • A proven track record in problem solving and complaint resolution

Desirable

  • Insider knowledge of Mallorca
  • Experience of living and driving outside of the UK (preferably in Spain)

To apply, please send a cover letter and CV to Dominique Fitzhugh (We can only respond to CVs with the requested experience.)

 

Travel Specialist

Location London    
Salary OTE £50,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV to Barry Faulkner as soon as possible. (We can only respond to CVs with the requested experience.)

 

Internships at Mr & Mrs Smith

Location LONDON    
       

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design

Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial

We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing

We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing

Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24

This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration

We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to [email protected], specifying which role you are applying for in the subject line.