The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith. We are proud to provide equal opportunities at Mr & Mrs Smith. Some of our roles may require experience but every role will be open to all individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity status, race, religion or belief and marital status.

To apply for any of these jobs, please include your CV and a covering letter in this form

 

-----------------

Job Description    Travel Industry Sales Executive

Location                Remote - London

Reporting to          Head of Travel Industry Sales

The Travel Industry Sales Executive will report to the Head of Travel Industry Sales and be primarily responsible for supporting all B2B partner sales and development. You will be expected to contribute to the wider partnerships team globally, ensuring the business continues to invest in the areas of largest return.

Responsibilities

  • Support the Travel Industry Sales team as the main point of contact for our global travel agent partnership queries, providing travel advice & support relating to bookings.
  • Support the wider partnerships team with any B2B partner requests and marketing opportunities.
  • Maintain service levels by responding to all inquiries in a timely and effective manner.
  • Assist the smooth running of processes for key strategic B2B partners, such as the British Airways Holidays’ Health & Safety assessment process and inventory on-boarding with Audley Travel.
  • Set up all new agents on the Mr & Mrs Smith travel agent booking portal. 
  • Assist with researching new travel agent booking partners.
  • Assist in creative marketing content for global B2B partnerships, including but not limited to, regular newsletters for agencies.
  • Ensuring competitiveness by improving product quality at our top hotels & markets ahead of any partner marketing campaigns.
  • Serve as the main point of support contact for all affiliate voucher sales, including; Prezola, Coutts Bank, The Wedding Shop, Zola and Motivates Lifestyle. Assisting with ad hoc voucher requests and queries.

Requirements

  • Ability to work in a fast-paced team, prioritising a busy workload
  • Exceptional communication and organisation skills
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive and Microsoft Office (Excel proficiency is a must), and quick adoption of new systems (Salesforce experience a plus)
  • Commercial acumen and an analytical mindset
  • Love of boutique hotels and experiential travel
    Have confidence when working in a dynamic environment with a mature outlook, professional attitude, and team-oriented approach

-----------------

Job Description    Hotel & Villa Partnerships Manager

Location                Remote - EMEA time zone

Reporting to          Regional Manager, Hotel & Villa Partnerships

 

The Hotel & Villa Partnerships Manager (HPM) will report to the Regional Manager, Hotel & Villa Partnerships (RM) and be primarily concerned with the account management of a portfolio of hotels within the relevant region - Europe, Middle East & Africa (EMEA).

 

The HPM will be accountable for the product quality and commercial performance of their portfolio. They will be expected to contribute to the wider partnerships team globally, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business.

 

Responsibilities

  • Increasing commercial performance of existing hotel and villa partnerships through robust account management, nurturing relationships in a style that is consistent with the Smith brand
  • Managing contracts of existing hotel and villa partnerships, negotiating additional advantage such as exclusivity, preferential inventory access and Smith Extras
  • Ensuring competitiveness by improving and maintaining product quality, including rates, offer depth and inventory availability
  • Increasing profit margin and conversion rate of the assigned portfolio 
  • Leading all commercial discussions with hotel and villa partners, including their contribution to ancillary programmes, fees and commission levels
  • Establishing and proactively engaging with key internal departments to positively influence the portfolio’s performance 
  • Driving a trading culture in the business by analysing and understanding customer demand and maximising availability to satisfy that demand
  • As required, curating & contracting hotels within the assigned portfolio through commercially driven decision making and on the most compelling commercial terms

 

Requirements

  • High level of commercial acumen, and an analytical and commercial mindset 
  • At least three years of account management experience, preferably within boutique or luxury travel
  • Established network of boutique or luxury hotelier and industry contacts
  • Ability to work in a fast-paced team, prioritising a busy workload, multiple projects, hotelier meetings and travel 
  • Understanding of hotel distribution, rates and inventory management
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Analytical, data-driven decision making
  • Familiarity with Google Drive or Microsoft Office (spreadsheet proficiency is a must), Salesforce and quick adoption of new databases and systems
  • Fluency in a second language to business standard (preferred but not essential)
  • The ability to work flexible hours and occasionally travel internationally 
  • Must hold a full driving license

-----------------

Smith Support Specialist

You’ll need to provide a high level of customer service to members during, before and after the booking process, including complaint resolution when needed.
Help to support non-sales tasks across all areas of the team.


Supporting Responsibilities

  • Handle multiple queries simultaneously via phone, email, live chat and social forums with flair and personality.
  • Handle pre-departure and post-departure calls.
  • Serve as a brand ambassador for Mr & Mrs Smith, reinforcing the company’s personality, professionalism, sense of fun and brand values.
  • Provide a travel-concierge service to members before, after and during their trips. 
  • Maintain service-level averages by responding to all interactions with members in a timely and effective manner.
  • Achieve personal and team sales targets in line with business objectives.
  • Effectively handle calls/enquiries for the team’s support, including the concierge service.


Requirements

  • Availability to work on a full-time basis on a rotating-shift schedule, incorporating seven days a week from 9am to 6pm. 
  • Ability to remain calm and positive under pressure.
  • Must be highly organised with an efficient personality.
  • Excellent attention to detail, with strong communication skills (both written and spoken).
  • Confidence when working in a dynamic environment.
  • Professional attitude and team-oriented approach.
  • Ability to analyse and resolve difficult situations diplomatically.
  • Passion for customer service. 
  • Ability to multitask.
  • Previous experience in the travel industry is desirable.

-----------------

DEVOPS ENGINEER

Fully remote – Company based London, UK 

Mr & Mrs Smith is an award-winning hotel website and booking service specialising in finding the world’s most inspiring boutique hotels. Founded in 2003, Smith maintains a hand-picked and anonymously reviewed collection of 1,500 of the world’s most stylish stays at mrandmrssmith.com. Book online or by calling Smith24 for a price-match guarantee, 24/7 service and a free Smith Extra on arrival. 

About you 

You are ambitious, bursting with ideas about the ways to improve the systems you work with and are always looking to improve your skills. You are ready to pool your ideas with your team and come up with more and more awesome solutions. You love cloud based infrastructure and automated methods of creating, operating and maintaining infrastructure as code. You want to work with a great team who care that they are doing the right thing in the right way. 

Role 

This role is a DevOps engineer in an AWS hosted environment. You will be contributing to the development and operation of all online e-commerce systems, back-end system and API integrations with 3rd Parties 

Key skills 

  • AWS (EC2, ELB, VPC, AutoScaling, etc) 
  • RDS - MySQL/Aurora 
  • Linux 
  • Kubernetes 
  • Elasticsearch 
  • Jenkins 
  • Git/Gitlab 
  • Docker 
  • Nginx 
  • Scripting in either of Python or Bash 

Nice-to-have skills 

  • Ansible 
  • RedShift 
  • HAProxy

About our team 

The Mr & Mrs Smith technology team takes responsibility for creating and updating a large variety of global systems. Comprising complex databases, highly functional back-end microservices, customer-facing APIs and websites, we apply many of the same principles across the board – our obsession with detail, our desire to share knowledge, and our belief in building quality in.

We are a growing team, with back-end and front-end developers, QAs, designers/UX, DevOps engineers and product owners, organised into cross-functional scrum teams. We look to remain ahead of the curve and adopt leading edge technologies where these can help us achieve our goals and targets.

While the company is London based, our teams now operate fully remotely, with members across Europe, Asia and Americas.

We hold regular knowledge-sharing sessions, often go to the same industry meet-ups, and maintain a presence on the conference scene.

Technology 

Our technology stack is primarily built around PHP 7 and Symfony framework, all running with MySQL, Cassandra, Redis, RabbitMQ, ElasticSearch, Nginx & other technologies on AWS. We use Jenkins, PHPUnit, PHPSpec Cypress and Selenium to contribute to our quality management. Our code base is managed via Git and Gitlab. Recently we added GoLang and NodeJs + GraphQL to the technology stack.

Our infrastructure is all in the AWS cloud and managed through Docker, Ansible and Kubernetes. Our data is stored in Aurora MySQL and Elasticsearch clusters with websites and microserves hosted on EC2 auto scaling groups.

Team working 

You will be working as a member of an amazing team developing and operating our website, APIs and back end systems. It is important that you support the company's highly agile development environment by applying creative and independent thinking to complete project objectives.

We share all our ideas about architectural design issues within the tech team.

-----------------

SENIOR FRONT-END WEB DEVELOPER

Fully remote - Company based London, UK


About you
You are ambitious, bursting with ideas about the ways to improve systems you work with and are always looking to improve your skills. You are ready to pool your ideas with your team and come up with more and more awesome solutions. You love JavaScript, CSS and HTML; you know that LESS is more (but SASS is the answer), and you want to get involved with leading-edge front-end tech. You have some interesting projects you’ve worked on in the past, at home or at work. You want to work with a great team who care that they are doing the right thing in the right way. 
 

Role
This role is a senior front-end web development role in a Linux/Symfony environment. You will be contributing to the development of API-driven, MVC-based reusable JavaScript components and systems.


Key skills

  • React
  • Apollo GraphQL
  • Next.js framework
  • Javascript Unit Testing TDD (jest)
  • HTML5, CSS3 and SASS
  • Native JavaScript (ES6, ES7)
  • OO JavaScript
  • Git
  • Webpack and npm as a build tool
  • Responsive layouts, cross-browser support
  • Website/Frontend performance optimisation
  • Knowledge of SEO
  • Mentoring more junior developers

Nice-to-have skills

  • JIRA - Agile, Scrum experience (sprints, retrospectives)
  • Single page app experience
  • Redux
  • BEM
  • Twig templating
  • API and third-party integrations (Google maps, analytics etc)
  • Good understanding of Usability/UI/UX

About our team
The Mr & Mrs Smith technology team takes responsibility for creating and updating a large variety of global systems. Some are complex databases, some are highly functional back-end tools, and others are customer-facing websites but we apply many of the same principles across the board – our obsession with detail, our desire to share knowledge, and our belief in building quality in. 
We are a growing team, with back-end and front-end developers,  QAs, designers/UX, DevOps engineers and product managers, organised into cross-functional scrum teams. We look to remain ahead of the curve and adopt leading edge technologies where these can help us achieve our goals and targets.
While the company is London based, our teams now operate full remotely, with members across Europe, Asia and Americas.
We hold regular knowledge-sharing sessions, often go to the same industry meet-ups, and maintain a presence on the conference scene. 

Technology
Our technology stack is primarily built around PHP7 and Symfony framework, all running with MySQL, Cassandra, Redis, RabbitMQ, ElasticSearch, Nginx & other technologies on AWS. We use Jenkins, PHPUnit, PHPSpec, Cypress and Selenium to contribute to our quality management. Our code base is managed via Git and Gitlab. Recently we added GoLang and NodeJs + GraphQL to the technology stack. 
Our front-end technologies include HTML5 (Twig templating in Symfony), CSS3, Sass and JavaScript (es6), including in-house and third-party libraries managed via NPM. Across our sites we use jQuery, Lodash, React/JSX/Redux, some AngularJS and Backbone and plenty of native JS.
We are currently implementing Apollo GraphQL and increasing the use of this and React across the website.
Our sites are built with responsive grids and can be viewed across all major browsers and devices.

Team working
You will be working as a member of an amazing team developing our website. It is important that you support the company's highly agile development environment by applying creative and independent thinking to complete project objectives.
As a member of the development team you will contribute to the development effort by developing high quality software components using the company's architectural stack.
We share all our ideas about architectural design issues within the development team.