The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith…

 

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Digital Photo Editor, WordSmith

Location Los Angeles    
Salary DOE    

Mr & Mrs Smith is hiring a full-time Digital Photo Editor to work on WordSmith, our luxury travel blog. The photo editor will play a major role in defining and maintaining the visual style of the blog and ensuring all features are fully optimised for readers, search engines and the company’s commercial objectives. 
 
The ideal candidate will need great image research skills, a good eye for composition, be highly organised and methodical, be comfortable working autonomously as well as alongside our in-house staff editors, and have a solid understanding of SEO. This position will report to the Lead Editor for WordSmith.
 
Responsibilities

  • Source, select and optimize images for the blog and its amplification channels ( including email and social media)
  • Create and manage a photo style guide for the blog
  • Liaise with staff editors and global picture editors on a regular basis
  • Adhere to all license and copyright requirements
  • Ensure all new digital assets are filed correctly in the global image library
  • Upload and lay out every feature on the Wordpress CMS following the blog style guidelines
  • Ensure every article published is optimized for SEO and for cross-site searchability
  • Liaise with the internal tech team to identify, isolate and report bugs and site improvements
  • Work with Lead Editor to create a photo and editorial workflow to hit daily/weekly publishing goals
  • Ad hoc support for marketing projects

 
Requirements

  • Proficiency in Adobe Photoshop 
  • Adept at working in WordPress
  • Good understanding of HTML
  • Great eye for composition and top-notch photo selection skills
  • Good sense of what images make people click
  • Thorough understanding of what makes a good headline and image combo
  • Good written and spoken communication skills
  • Ability to work to deadlines 
  • Collaborative attitude and open to feedback
  • Highly organized and detail oriented
  • College degree and minimum 1-year online photo editing experience (internships considered)

 
To apply, please send a cover letter and resume to [email protected] as soon as possible. (We can only respond to resumes with the requested experience.)

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Travel Specialist

Location Los Angeles    
Salary OTE $65,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally
  • Must be eligible to work in the US
To apply, please send your CV and a covering letter to Leigh Sassone
 
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Travel Specialist

Location London    
Salary OTE £50,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

 

We are currently fully staffed in our sales team, but if you're interested in working for Mr & Mr Smith in the future, please drop Victoria Miller a line. 
 
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Senior PHP Symfony Developer

Location London    
Salary DOE    

We’re looking for an experienced PHP/Symfony3 senior web developer to join our expanding in-house development departm. As the newest addition to a growing department, you will work on our well-known travel website developing both front- and back-end systems and using several technologies, including Symfony3, PHP7, MySQL and ElasticSearch. Ultimately, we’re after a bright, analytical, reliable, self-motivated and experienced developer, keen to join an exciting luxury-travel company that prides itself on building cutting-edge creative and technical solutions.

 
Requirements

  • Excellent problem-solving skills and approach to challenges  
  • Thorough knowledge of Symfony3
  • A love of using and teaching best practises, such as DRY and SOLID 
  • Desire to live and breath unit testing 
  • Fondness for stand ups, sprint planning and retrospectives 
  • High motivation, a proactive nature and keenness to help develop the team
  • Ability to be comfortable in a Project Lead position 

Desired

  • Experience working in the travel industry; understanding how rates and availability work would be a major plus
  • Experience working with CMS or e-commerce systems
  • Experience working with high-traffic websites
  • Experience working with medium- to high-transaction websites
  • Working knowledge of ElasticSearch

To apply, please send your CV and a covering letter to [email protected]. (We can only respond to resumes with the requested experience.)

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Member-services consultant

Location Singapore and Los Angeles    
Salary DOE    

Reporting to: head of member services 

Working with: Smith24, GoldSmith concierge, hotel and villa partnerships, hotel support  

Responsibilities

  • Serve as the first point of contact for all Smith members
  • Handle multiple member services queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answer after-sales and membership queries and provide the highest level of customer service to members 
  • Provide a travel-concierge service to members before, after and during their trips 
  • Manage complaints for any OB bookings, ensuring Smith always puts the member first
  • Maintain service-level averages by responding to all interactions with members in a timely and effective manner
  • Where required, support the Smith24 sales team by assisting prospective customers with their travel queries
  • Handle live chat and typeforms for all members
  • Proactively sell Smith Get a Room gift vouchers and memberships 
  • Manage a portfolio of properties to ensure we have rate parity across our collection 

Requirements

  • Availability to work on a full-time basis on a rotating-shift schedule, incorporating seven days a week from 7am to 5pm
  • Ability to remain calm and positive under pressure
  • Must be highly organised with an efficient personality
  • Excellent attention to detail, with strong communication skills (both written and spoken)
  • Confidence when working in a dynamic environment
  • Mature outlook, professional attitude and team-oriented approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Passion for customer service 

Desired

  • Experience working in a hotel or at a travel agency
    Fluency in other languages, particularly European

To apply, please send your CV and a covering letter to [email protected] . (We can only respond to resumes with the requested experience, and applicants must be eligible to work in Singapore.)

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Member-services team leader 

Location Los Angeles    
Salary DOE    

Reporting to: head of member services 

Working with: Smith24, GoldSmith concierge, hotel and villa partnerships, hotel support  

Responsibilities

  • Work closely with the head of member services to ensure the smooth day-to-day running of the member-services team 
  • Assist the member-services team with day-to-day queries and provide ongoing support to increase your team’s skills
  • Remain an active member of the Smith24 member-services team 
  • Conduct monthly one-to-one meetings with your team to provide constructive feedback and a development plan tailored to each team member 
  • Arrange and carry out training sessions for your team (systems, complaints, call coaching, etc) 
  • Assist with S24 admin tasks, e.g. eNett generation and adjustments and voucher creation
  • Oversee rate parity portfolios, ensuring the member-services team is improving parity scores across the collection 
  • Ensure the S24 inbox is delegated and actions are taken in agreed time frames, allocating work fairly among the team 
  • Coach and develop the team in effective customer-complaint handling, ensuring complaints are prioritised and dealt with swiftly
  • Handle escalated member complaints, keeping the customer at the forefront of the decision-making process 
  • Monitor calls and carry out spot checks to ensure agreed service levels are maintained
  • Assist the head of member services with recruitment 
  • Coordinate and deliver a two-week training programme for new starters  
  • Assist the head of member services in implementing team incentives and targets, ensuring they are motivating for the team and drive positive behaviour 
  • Represent the team, including compiling meeting agendas, raising issues to management where needed and attending management meetings
  • Oversee live chat and typeforms, ensuring that the member-services team is helping members complete bookings, and devise a rota to ensure global coverage 
  • Assist the head of member services to compile team schedules 
  • Assist the head of members services to calculate KPI results 

Requirements

  • Availability to work on a full-time basis on a rotating shift schedule, incorporating seven days a week from 7am to 5pm
  • Ability to remain calm and positive under pressure
  • High level of organisation with an efficient nature
  • Excellent attention to detail, with strong communication skills (both written and spoken)
  • Confidence when working in a dynamic environment
  • Mature outlook, professional attitude and team-oriented approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Passion for customer service 
  • Drive to hit targets, find solutions and provide excellent service 
  • Positivity and proactivity
  • At least two years experience in a customer-service role 

Desired

  • Experience working in a hotel or at a travel agency
    Fluency in other languages, particularly European

To apply, please send your CV and a covering letter to [email protected] . (We can only respond to resumes with the requested experience, and applicants must be eligible to work in the US.)

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Partnerships support executive

Location Singapore    
Salary DOE    

Mr & Mrs Smith is seeking a partnerships support executive to join our team in Singapore. The selected candidate will report to the regional manager of hotel and villa partnerships, and will provide first-class support to Mr & Mrs Smith’s hotel, villa and B2B partners.

Responsibilities

  • Serving as the first point of contact for all hotel and villa partners, assisting and responding to queries and requests in a timely manner 
  • Serving as the first point of contact for B2B booking-partner support as it falls within your region’s timezones
  • Handling multiple queries simultaneously by phone and email with flair and personality
  • Working with our hotel and villa partners to ensure their properties are represented to a high standard, including offer loading, training on Mr & Mrs Smith’s systems, connecting them with third-party channel-management systems and ensuring all properties on the site comply with Mr & Mrs Smith’s terms and conditions
  • Onboarding new hotel and villa launches, including the management of data gathering and systems training
  • Ensuring competitiveness by improving and maintaining product quality, including rates, offer depth and inventory availability
  • Dealing with all extranet-related queries, both externally and internally
  • Working closely with our expert team of travel specialists to resolve any barriers to booking
  • Contributing to the the wider partnerships team, hitting KPI targets regularly 

Requirements

  • Ability to remain calm and positive under pressure, and to analyse and diplomatically resolve difficult situations
  • Ability to work in a fast-paced team, prioritising a busy workload
  • Exceptional communication and organisation skills
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive and Microsoft Office (Excel proficiency is a must), and quick adoption of new systems
  • Commercial acumen and an analytical mindset
  • Understanding of hotel distribution and inventory management, and net rates
  • Travel industry experience – specifically with a luxury hotel, tour operator or OTA background
  • A keen eye for style and design
  • Fluency in other languages is a plus

To apply, please send your cover letter and CV to Annalyn Hood by 30th March.

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Internships at Mr & Mrs Smith

Location LONDON    
       

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design

Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial

We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing

We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing

Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24

This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration

We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to [email protected], specifying which role you are applying for in the subject line.