The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith. We are proud to provide equal opportunities at Mr & Mrs Smith. Some of our roles may require experience but every role will be open to all individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity status, race, religion or belief and marital status.

To apply for any of these jobs, please include your CV and a covering letter in this form

-----------------

Smith Support Specialist

You’ll need to provide a high level of customer service to members during, before and after the booking process, including complaint resolution when needed.
Help to support non-sales tasks across all areas of the team.


Supporting Responsibilities

  • Handle multiple queries simultaneously via phone, email, live chat and social forums with flair and personality.
  • Handle pre-departure and post-departure calls.
  • Serve as a brand ambassador for Mr & Mrs Smith, reinforcing the company’s personality, professionalism, sense of fun and brand values.
  • Provide a travel-concierge service to members before, after and during their trips. 
  • Maintain service-level averages by responding to all interactions with members in a timely and effective manner.
  • Achieve personal and team sales targets in line with business objectives.
  • Effectively handle calls/enquiries for the team’s support, including the concierge service.


Requirements

  • Availability to work on a full-time basis on a rotating-shift schedule, incorporating seven days a week from 9am to 6pm. 
  • Ability to remain calm and positive under pressure.
  • Must be highly organised with an efficient personality.
  • Excellent attention to detail, with strong communication skills (both written and spoken).
  • Confidence when working in a dynamic environment.
  • Professional attitude and team-oriented approach.
  • Ability to analyse and resolve difficult situations diplomatically.
  • Passion for customer service. 
  • Ability to multitask.
  • Previous experience in the travel industry is desirable.

-----------------

Job Description Hotel & Villa Curator
Location Various
Reporting to Global Acquisition Project Lead 
Status Temporary - six months with possibility to extend a further 12 months. 
Project Hotels at scale
 
The Hotel & Villa Curator (HVC) will be primarily concerned with the curation and contracting of a portfolio of hotels and villas globally. Working as part of a team solely focusing on acquiring hotels and villas for our collection, we’re looking for an individual with a keen eye for style and design, robust contracting experience, and an open-minded approach to constantly reviewing and adapting our process, alongside the commercial needs of the role.
 
Following strict curation standards, the HVC will be responsible for proactively sourcing multiple properties in different destinations at once, leading numerous commercial discussions and launching hotels and villas within the Mr & Mrs Smith collection. The HVC will work closely with our entire project team to ensure that we meet deadlines, hit our targets and prioritise hotel and villa launches based on commercial importance. 
 
The HVC will approach the project with agility and drive, questioning our processes, performance and focus, influencing changes to any of these elements to ensure the best commercial gain for the business, and working towards the project outcomes at every turn. The project team will be supported in the delivery through coaching by external agile coaches. 
 
Responsibilities
 
  • Product acquisition, through commercially driven decision making – demand analysis, seasonal relevance, price sensitivity, protecting the existing collection performance, and more.
  • Contracting hotels and villas to keep up with high demand, negotiating the strongest commercials and additional advantages, such as exclusivity, preferential inventory access and what Smith Extra the property can offer to guests. Plus competitiveness for all launched products, including rates, offers and inventory availability.
  • Researching and proactively reaching out to hotel and villa owners, selling our story, leading all commercial discussions and starting the onboarding process. 
  • Prioritising your workload based on scrum priorities in a fast-paced environment.
  • Constantly analysing, questioning and suggesting improvements to the curation and contracting process.
  • Handling multiple queries simultaneously via phone and email, with flair and personality.
  • Working closely with the other disciplines within the project to ensure we are achieving our sprint and project targets.
 
Requirements
 
  • A high level of commercial acumen, and an analytical and commercial mindset. 
  • At least three years of experience in senior-level negotiation and hotel-contracting experience, preferably within boutique or luxury travel.
  • An established network of boutique or luxury hotelier and industry contacts.
  • An open mind and willingness to try new things (we are trying a new agile way of working for this project). 
  • The ability to work in a fast-paced team, prioritising a busy workload.
  • An understanding of hotel distribution, rates and inventory management.
  • The ability to balance a busy workload efficiently and professionally.
  • A can-do attitude, team player, collaborative individual with an adaptive mindset. 
  • Attention to detail and exemplary follow-up.
  • Strong communication skills. You’ll need to be able to adjust your communication style as needed and clearly communicate with all teams within the project and wider business.
  • Familiarity with Salesforce, Google Drive, Microsoft Office (Excel proficiency is a must), Asana and quick adoption of new databases and systems.
  • Fluency in a second language preferred.

-----------------

 

 

Job Description ;  Partnerships Support Manager

Location Remote ; PDT/PST timezone

Reporting to:  Senior Partnerships Manager (UK based)

Mr & Mrs Smith is an award-winning boutique-hotel booking service specialising in the world’s most seductive stays. We exist to inspire our members to experience extraordinary places with the people they love. Since launching in 2003, Mr & Mrs Smith has grown to become an £80 million travel company with more than 1,300 boutique hotels & luxury villas in the collection.

The Partnerships Support Executive (PSE) is at the forefront of our operations providing first-class support to a broad portfolio of new and existing Mr & Mrs Smith partners - hotels, villas and B2B partners.

As part of a fully remote company, the PSE will work closely with the wider global Partnerships Team and other departments ensuring the business continues to invest in the areas of largest return and will be excited to engage with the global team. 

What you will do:

  • Serve as the first point of contact for our global hotel & villa partners, assisting and responding to queries and requests in a timely manner 
  • Serve as the first point of contact for B2B booking partner support (including but not limited to IHG, British Airways Holidays, DialAFlight, Vitality and Discovery)
  • Handle multiple queries simultaneously via phone and email with flair and personality
  • Work alongside our hotel & villa partners to ensure their properties are represented to a high standard including offer loading, training on Mr & Mrs Smith systems, connecting them with third-party channel management systems and ensuring all properties on the site comply with the Mr & Mrs Smith terms and conditions
  • Ensure competitiveness by improving and maintaining product quality including rates, offer depth and inventory availability
  • Manage all extranet-related queries both externally and internally
  • Work closely with our expert team of travel specialists to resolve any barriers to booking
  • Contribute to the wider Partnerships team, meeting and exceeding KPIs

You’ll succeed with:

  • Strong technical aptitude and excitement for new technology 
  • Travel industry experience, preferably within an online travel agent or other online environment
  • Understanding of hotel distribution, rates and inventory management
  • Ideally have experience with hotel channel management systems and integrations. Ability to remain calm and positive under pressure, and to analyse and diplomatically resolve difficult situations
  • A love of problem solving, troubleshooting ­- you need to be the kind of person who likes to get to the bottom of an issue and takes pride in being able to push through a solution 
  • Commercial acumen and an analytical mindset
  • Ability to work in a fast-paced team, prioritising a busy workload
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Bonus: fluency in a second language to business standard
  • Legal eligibility to work in the relevant regional office

Mr & Mrs Smith celebrates diversity; we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

-----------------

PHP DEVELOPER

Fully remote – Company based London, UK 

Mr & Mrs Smith is an award-winning hotel website and booking service specialising in finding the world’s most inspiring boutique hotels. Founded in 2003, Smith maintains a hand-picked and anonymously reviewed collection of 1,500 of the world’s most stylish stays at mrandmrssmith.com. Book online or by calling Smith24 for a price-match guarantee, 24/7 service and a free Smith Extra on arrival. 

About you 

You are enthusiastic, bursting with ideas for ways to improve systems you work with and are always looking to improve your skills. You are ready to collaborate with your team and come up with more and more awesome solutions. You have experience in writing backend services in PHP and want to join a growing team, developing our website and contributing to our re-engineering to a modern microservice based architecture using technologies, including Symfony, RabbitMQ, MySQL and ElasticSearch. You want to work with a great team who care that they are doing the right thing in the right way. 

Role 

This role is a backend developer role in a Linux/Symfony environment. You will be contributing to the development an API-driven architecture, moving to a microservice pattern. 

Key technical skills 

  • PHP7 
  • Frameworks e.g. Laravel, Symfony, Zend 
  • JIRA - Agile, Scrum experience (sprints, retrospectives) 
  • Excellent development principles such as DRY and SOLID 
  • TDD/Unit testing (PhpUnit/ PhpSpec) 
  • Relational databases ideally MySQL 
  • Knowledge of design patterns 

Nice-to-have skills 

  • Excellent knowledge of SymfonyBDD 
  • DDD 
  • Microservice experience 
  • Experience with queuing technology, ideally RabbitMQ 
  • Experience working in the travel industry. Understanding how rates and availability work would be a major plus. 
  • Experience working with high-traffic websites 
  • Experience of ElasticSearch 
  • Experience with GoLang
  • Experience with NodeJS + GraphQL 

About our team 

The Mr & Mrs Smith technology team takes responsibility for creating and updating a large variety of global systems. Comprising complex databases, highly functional back-end microservices, customer-facing APIs and websites, we apply many of the same principles across the board – our obsession with detail, our desire to share knowledge, and our belief in building quality in.

We are a growing team, with back-end and front-end developers, QAs, designers/UX, DevOps engineers and product owners, organised into cross-functional scrum teams. We look to remain ahead of the curve and adopt leading edge technologies where these can help us achieve our goals and targets.

While the company is London based, our teams now operate full remotely, with members across Europe, Asia and Americas.

We hold regular knowledge-sharing sessions, often go to the same industry meet-ups, and maintain a presence on the conference scene. 

Technology 

Our technology stack is primarily built around PHP7 and Symfony framework, all running with MySQL, Cassandra, Redis, RabbitMQ, ElasticSearch, Nginx & other technologies on AWS. We use Jenkins, PHPUnit, PHPSpec, Cypress and Selenium to contribute to our quality management. Our code base is managed via Git and Gitlab. Recently we added GoLang and NodeJs + GraphQL to the technology stack.

Our front-end technologies include HTML5 (Twig templating in Symfony), CSS3, Sass and JavaScript (es6), including in-house and third-party libraries managed via NPM. Across our sites we use jQuery, Lodash, React/JSX/Redux, some AngularJS and Backbone and plenty of native JS. 

Team working 

You will be working as a member of an amazing team developing our technology. It is important that you support the company's highly agile development environment by applying creative and independent thinking to complete project objectives.

As a member of the development team you will contribute to the development effort by developing high quality software components using the company's architectural stack. 

We share all our ideas about architectural design issues within the development team.

-----------------

DEVOPS ENGINEER

Fully remote – Company based London, UK 

Mr & Mrs Smith is an award-winning hotel website and booking service specialising in finding the world’s most inspiring boutique hotels. Founded in 2003, Smith maintains a hand-picked and anonymously reviewed collection of 1,500 of the world’s most stylish stays at mrandmrssmith.com. Book online or by calling Smith24 for a price-match guarantee, 24/7 service and a free Smith Extra on arrival. 

About you 

You are ambitious, bursting with ideas about the ways to improve the systems you work with and are always looking to improve your skills. You are ready to pool your ideas with your team and come up with more and more awesome solutions. You love cloud based infrastructure and automated methods of creating, operating and maintaining infrastructure as code. You want to work with a great team who care that they are doing the right thing in the right way. 

Role 

This role is a DevOps engineer in an AWS hosted environment. You will be contributing to the development and operation of all online e-commerce systems, back-end system and API integrations with 3rd Parties 

Key skills 

  • AWS (EC2, ELB, VPC, AutoScaling, etc) 
  • RDS - MySQL/Aurora 
  • Linux 
  • Kubernetes 
  • Elasticsearch 
  • Jenkins 
  • Git/Gitlab 
  • Docker 
  • Nginx 
  • Scripting in either of Python or Bash 

Nice-to-have skills 

  • Ansible 
  • RedShift 
  • HAProxy

About our team 

The Mr & Mrs Smith technology team takes responsibility for creating and updating a large variety of global systems. Comprising complex databases, highly functional back-end microservices, customer-facing APIs and websites, we apply many of the same principles across the board – our obsession with detail, our desire to share knowledge, and our belief in building quality in.

We are a growing team, with back-end and front-end developers, QAs, designers/UX, DevOps engineers and product owners, organised into cross-functional scrum teams. We look to remain ahead of the curve and adopt leading edge technologies where these can help us achieve our goals and targets.

While the company is London based, our teams now operate fully remotely, with members across Europe, Asia and Americas.

We hold regular knowledge-sharing sessions, often go to the same industry meet-ups, and maintain a presence on the conference scene.

Technology 

Our technology stack is primarily built around PHP 7 and Symfony framework, all running with MySQL, Cassandra, Redis, RabbitMQ, ElasticSearch, Nginx & other technologies on AWS. We use Jenkins, PHPUnit, PHPSpec Cypress and Selenium to contribute to our quality management. Our code base is managed via Git and Gitlab. Recently we added GoLang and NodeJs + GraphQL to the technology stack.

Our infrastructure is all in the AWS cloud and managed through Docker, Ansible and Kubernetes. Our data is stored in Aurora MySQL and Elasticsearch clusters with websites and microserves hosted on EC2 auto scaling groups.

Team working 

You will be working as a member of an amazing team developing and operating our website, APIs and back end systems. It is important that you support the company's highly agile development environment by applying creative and independent thinking to complete project objectives.

We share all our ideas about architectural design issues within the tech team.

-----------------

SENIOR FRONT-END WEB DEVELOPER

Fully remote - Company based London, UK


About you
You are ambitious, bursting with ideas about the ways to improve systems you work with and are always looking to improve your skills. You are ready to pool your ideas with your team and come up with more and more awesome solutions. You love JavaScript, CSS and HTML; you know that LESS is more (but SASS is the answer), and you want to get involved with leading-edge front-end tech. You have some interesting projects you’ve worked on in the past, at home or at work. You want to work with a great team who care that they are doing the right thing in the right way. 
 

Role
This role is a senior front-end web development role in a Linux/Symfony environment. You will be contributing to the development of API-driven, MVC-based reusable JavaScript components and systems.


Key skills

  • React
  • Apollo GraphQL
  • Next.js framework
  • Javascript Unit Testing TDD (jest)
  • HTML5, CSS3 and SASS
  • Native JavaScript (ES6, ES7)
  • OO JavaScript
  • Git
  • Webpack and npm as a build tool
  • Responsive layouts, cross-browser support
  • Website/Frontend performance optimisation
  • Knowledge of SEO
  • Mentoring more junior developers

Nice-to-have skills

  • JIRA - Agile, Scrum experience (sprints, retrospectives)
  • Single page app experience
  • Redux
  • BEM
  • Twig templating
  • API and third-party integrations (Google maps, analytics etc)
  • Good understanding of Usability/UI/UX

About our team
The Mr & Mrs Smith technology team takes responsibility for creating and updating a large variety of global systems. Some are complex databases, some are highly functional back-end tools, and others are customer-facing websites but we apply many of the same principles across the board – our obsession with detail, our desire to share knowledge, and our belief in building quality in. 
We are a growing team, with back-end and front-end developers,  QAs, designers/UX, DevOps engineers and product managers, organised into cross-functional scrum teams. We look to remain ahead of the curve and adopt leading edge technologies where these can help us achieve our goals and targets.
While the company is London based, our teams now operate full remotely, with members across Europe, Asia and Americas.
We hold regular knowledge-sharing sessions, often go to the same industry meet-ups, and maintain a presence on the conference scene. 

Technology
Our technology stack is primarily built around PHP7 and Symfony framework, all running with MySQL, Cassandra, Redis, RabbitMQ, ElasticSearch, Nginx & other technologies on AWS. We use Jenkins, PHPUnit, PHPSpec, Cypress and Selenium to contribute to our quality management. Our code base is managed via Git and Gitlab. Recently we added GoLang and NodeJs + GraphQL to the technology stack. 
Our front-end technologies include HTML5 (Twig templating in Symfony), CSS3, Sass and JavaScript (es6), including in-house and third-party libraries managed via NPM. Across our sites we use jQuery, Lodash, React/JSX/Redux, some AngularJS and Backbone and plenty of native JS.
We are currently implementing Apollo GraphQL and increasing the use of this and React across the website.
Our sites are built with responsive grids and can be viewed across all major browsers and devices.

Team working
You will be working as a member of an amazing team developing our website. It is important that you support the company's highly agile development environment by applying creative and independent thinking to complete project objectives.
As a member of the development team you will contribute to the development effort by developing high quality software components using the company's architectural stack.
We share all our ideas about architectural design issues within the development team.