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Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith…

LONDON: Copywriter (potential for part time)
Salary: DOE

 
Mr & Mrs Smith is looking for a witty writer to join its editorial team in Shepherd’s Bush. The copywriter will provide an endless supply of ideas and have an instinctive affinity with our informal, irreverent tone.

They will take as much pride from conjuring up sharp straplines as writing long copy and social media posts. They will have some agency and some client-side experience, and should feel comfortable taking responsibility for all aspects of Smith content, including hotel copy, print and digital ads, press releases, emails and social media.
  
Skills and experience

  • At least two years writing for brands, including some agency experience
  • An instinctive grasp of Mr & Mrs Smith’s informative but irreverent voice
  • A laser-precise focus on spelling, grammar, house style and tone
  • Experience of digital publishing
  • Some image editing skills
  • Good understanding of CMS and CRM systems
  • A fast-learning, problem-solving approach
  • A solid understanding of the travel industry

Responsibilities

  • Writing hotel overviews, ads, marketing copy and destination guides
  • Writing print and digital ads
  • Editing and proofing content across Mr & Mrs Smith sites
  • Copywriting for brand partners (online and print)
  • Using our in-house CMS 
  • Ensuring all content meets house-style guidelines, and sustaining the Smith voice
  • Writing blog posts
  • Contributing to Smith’s social media channels

If this sound like you, please email editorialjobs@smithhotels.com with the subject 'Copywriter', your CV, your best print or digital cuttings and three short, engaging lines that explain exactly why this job is for you.

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LONDON: Email and CRM executive 
Salary: £20-£25k DOE


Mr & Mrs Smith is looking for an email and CRM executive to join the energetic marketing team at our Shepherd’s Bush HQ. 
This role will report to the head of customer engagement and work closely with our head of content, head of campaigns and CMO to shape improvements across our email marketing and drive customer acquisition and retention across all marketing channels.

Skills and experience

  • Degree-level education in either business management or marketing
  • One or two years in CRM/email marketing in travel or retail 
  • One or two years working with CRM databases, data analysis, segmentation and email-marketing platforms
  • Strong Microsoft Office user (especially Excel)
  • Experience with campaign-management tools such as SailThru is a plus
  • Good understanding of HTML 
  • Excellent communication, both written and verbal
  • Ability to manage projects and prioritise tasks in a fast-moving environment
  • Analytical, numerical, accurate, systematic and methodical mindset
  • Excellent team player with great interpersonal skills

Responsibilities

  • Helping deliver the global email-marketing strategy
  • Leading the timely execution of email programmes
  • Managing the scheduling, testing and deployment of all customer email campaigns
  • Managing response data for tactical email campaigns
  • Tracking and reporting on the performance of all campaigns
  • Improving ongoing relevancy and personalisation of marketing communications
  • Managing the email database to identify key customer behaviours, segments and lifecycles
  • Using Sailthru and CRM-technology platforms to further automate customised communications
  • Providing an email-marketing dashboard, highlighting all email metrics
  • Initiating workshops with wider teams to educate them on best practices
  • Working with the global head of CRM to acquire new subscribers
  • Managing the quality of data capture across all touch points
  • Determine global segmentation and testing strategies
  • Managing catalogue proofing 
  • Creating a monthly CRM-KPI pack from the database 
  • Managing third-party vendors 

To apply, please send a cover letter, CV and your salary expectations to hannah.jones@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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LONDON: Senior CRM Manager
Salary DOE

 
Mr & Mrs Smith’s West London headquarters has an opening for an experienced CRM practitioner to lead all aspects of our relationship marketing and build customer insight across the business.
 
The successful candidate will be a customer-centric strategic thinker, but more importantly, execution focused and comfortable rolling their sleeves up to build and analyse our member database. You’ll be part of a small but dynamic marketing team, working collaboratively on multi-channel programmes across four global regions.

Skills and experience

  • At least three years’ experience in a senior CRM role within a multi-channel organisation
  • A results-focused approach, with a proven record of generating revenue improvements
  • Excellent numeracy, with strong analytical capabilities
  • Strong data mindset and inclination towards fact-based decisions
  • A collaborative approach, combined with initiative and proactivity
  • A ruthless ability to prioritise and deliver high-impact initiatives
  • Confident and articulate communication skills
  • Experience of working across more than one market
  • An understanding of the travel and/or luxury sectors
  • A natural affinity with the Smith brand

Responsibilities

  • Crafting a CRM strategy that builds understanding of our customers and drives conversion
  • Enhancing the relevance and personalisation of marketing communications as well as customer insight through data capture and analysis
  • General housekeeping and maintenance of our customer database 
  • Identifying opportunities to improve our customer understanding
  • Designing and implementing measures to increase our data-capture capabilities
  • Ensuring all relevant stakeholders across Smith have real-time access to relevant data
  • Developing complete contact and customer-segmentation strategies
  • Managing and optimising our schedule of marketing communications
  • Coordinating a programme of continuous improvement to content and deliverability
  • Identifying new commercial opportunities through increased personalisation
  • Identifying our most valuable customers and designing an approach to build relationships
  • Shaping and maintaining a single-customer view of the data we collect
  • Reporting on marketing campaigns and identifying opportunities for improvement
  • Reporting on all key CRM metrics on a monthly and annual basis
  • Using Google Analytics and our other data tools to generate action-oriented insights
  • Championing an analytics-driven culture within the marketing department
  • Understanding data from customer-feedback channels

To apply, please send a cover letter, CV and your salary expectations to hannah.jones@smithhotels.com. Only CVs with the experience requested will receive a response.

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LONDON: Marketing Executive
Salary: £22-25k DOE

Mr & Mrs Smith is looking for marketing executive to join the energetic marketing team at our Shepherd’s Bush HQ.

Reporting to our global campaigns and partnerships manager, you will help ensure that the Mr & Mrs Smith brand is front of mind in new and existing markets, as well as working strategically to drive traffic to the website and deliver revenue targets.

Skills and experience:

  • Bachelor’s degree
  • Marketing experience, ideally for a luxury and/or online brand
  • Experience in tracking and reporting offline and digital marketing channels
  • Experience of working in a fast-moving environment with competing priorities
  • Creative and commercial flair
  • Exceptional communication skills 
  • Proven ability to be proactive and motivated


Responsibilities:

  • Assisting in the creative development of revenue-driving campaigns
  • Identifying partners that tie in with our brand positioning goals
  • Planning, coordinating and recording campaign and partnership activity
  • Liaising with designers and creative agencies to create campaign assets
  • Supporting media-buying activity with publishers and through agencies
  • Ensuring campaigns are customer-centric, incorporating local insights
  • General administrative duties

To apply, please send a cover letter, CV and your salary expectations to laura.naylor@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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LONDON: Customer/hotel-support coordinator 

Salary: £25,000 per annum (plus incentive pay and ancillary revenue PRP)

Customer/hotel-support co-ordinators will report directly to the Operations Team managers and will be responsible for the ongoing support of the commercial team, our customers, partners and hotels. They will have a multi-faceted role, primarily concerned with managing after-sales queries, hotel setup and administrative duties. They will be expected to provide a discerning customer experience, working in an efficient and professional manner at all times. They will be comfortable balancing a broad remit and working to a varied set of operational and commercial targets. Above all, Smith team members must embrace the Smith culture and bring positive energy and enthusiasm to the team.

Responsibilities

  • Being the first point of contact for all customers, hoteliers and external parties
  • Working alongside hoteliers to present their properties to the highest possible standard
  • Working closely with our expert Travel Team to resolve any obstacles to the booking process
  • Managing complaints
  • Administrating loyalty programmes
  • Building strong inter-departmental relationships
  • Maintaining service levels by responding to clients and hotels
  • Filling the sales role, where required, by assisting prospective customers with their queries
  • Proactively selling Smith memberships and gift vouchers


Requirements

  • Flexibility to work in a travel environment, including some travel
  • Ability to work full-time on rotating shifts incorporating seven days a week from 7am to 11pm
  • Calm and positive demeanour
  • Highly organised, efficient and competency nature
  • Excellent attention to detail, with strong communication skills

Beneficial 

  • Comfortable and capable working within a dynamic environment
  • Ability to analyse and resolve difficult situations diplomatically
  • Experience working in a hotel or at a travel agency (highly beneficial, but not essential)
  • Fluency in other languages, particularly European languages (not essential)


To apply, please send a cover letter and CV to dominique.fitzhugh@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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London: Travel consultant / travel specialist
Salary: OTE £80k
 

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients.

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers and memberships
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

Requirements

  • At least 10 years of travel-industry experience, preferably with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one European language
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV to jobs@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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LONDON: Internships at Mr & Mrs Smith

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design
Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please email your CV to sevrin.morris@smithhotels.com.

Commercial
We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry.

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR & marketing
We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing
Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Travel Team
This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Editorial
We're interested in hearing from bright, web-savvy would-be wordsmiths with an interest in travel and ambitions to work in journalism and web and print publishing. Interns will be with our  editorial team full-time for two–four weeks (depending on their availability), assisting with the creation of insider travel content for our website and travel blog, and learning about all aspects of writing and editing. An English degree would be highly beneficial, and any experience subbing or proofreading would be useful – as would familiarity with WordPress or similar software.

Administration
We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are applying for in the subject line.