The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith…

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Digital photo editor, WordSmith

Location Los Angeles    
Salary DOE    

Mr & Mrs Smith is hiring a full-time Digital Photo Editor to work on WordSmith, our luxury travel blog. The photo editor will play a major role in defining and maintaining the visual style of the blog and ensuring all features are fully optimised for readers, search engines and the company’s commercial objectives. 
 
The ideal candidate will need great image research skills, a good eye for composition, be highly organised and methodical, be comfortable working autonomously as well as alongside our in-house staff editors, and have a solid understanding of SEO. This position will report to the Lead Editor for WordSmith.
 
Responsibilities

  • Source, select and optimize images for the blog and its amplification channels ( including email and social media)
  • Create and manage a photo style guide for the blog
  • Liaise with staff editors and global picture editors on a regular basis
  • Adhere to all license and copyright requirements
  • Ensure all new digital assets are filed correctly in the global image library
  • Upload and lay out every feature on the Wordpress CMS following the blog style guidelines
  • Ensure every article published is optimized for SEO and for cross-site searchability
  • Liaise with the internal tech team to identify, isolate and report bugs and site improvements
  • Work with Lead Editor to create a photo and editorial workflow to hit daily/weekly publishing goals
  • Ad hoc support for marketing projects

Requirements

  • Proficiency in Adobe Photoshop 
  • Adept at working in WordPress
  • Good understanding of HTML
  • Great eye for composition and top-notch photo selection skills
  • Good sense of what images make people click
  • Thorough understanding of what makes a good headline and image combo
  • Good written and spoken communication skills
  • Ability to work to deadlines 
  • Collaborative attitude and open to feedback
  • Highly organized and detail oriented
  • College degree and minimum 1-year online photo editing experience (internships considered) 

To apply, please send a cover letter and CV to [email protected] as soon as possible. (We can only respond to applications with the requested experience.)

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Senior PHP Symfony developer

Location London    
Salary DOE    

We’re looking for an experienced PHP/Symfony3 senior web developer to join our expanding in-house development departm. As the newest addition to a growing department, you will work on our well-known travel website developing both front- and back-end systems and using several technologies, including Symfony3, PHP7, MySQL and ElasticSearch. Ultimately, we’re after a bright, analytical, reliable, self-motivated and experienced developer, keen to join an exciting luxury-travel company that prides itself on building cutting-edge creative and technical solutions.

Requirements

  • Excellent problem-solving skills and approach to challenges  
  • Thorough knowledge of Symfony3
  • A love of using and teaching best practises, such as DRY and SOLID 
  • Desire to live and breath unit testing 
  • Fondness for stand ups, sprint planning and retrospectives 
  • High motivation, a proactive nature and keenness to help develop the team
  • Ability to be comfortable in a Project Lead position 

Desired

  • Experience working in the travel industry; understanding how rates and availability work would be a major plus
  • Experience working with CMS or e-commerce systems
  • Experience working with high-traffic websites
  • Experience working with medium- to high-transaction websites
  • Working knowledge of ElasticSearch

To apply, please send your CV and a covering letter to [email protected] . (We can only respond to applications with the requested experience.)

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Member-services consultants

Location London, Singapore and Los Angeles    
Salary £25,000 p/a, or local equivalent, plus bonus    

Reporting to: head of member services 

Working with: Smith24, GoldSmith concierge, hotel and villa partnerships, hotel support  

Responsibilities

  • Serve as the first point of contact for all Smith members
  • Handle multiple member services queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answer after-sales and membership queries and provide the highest level of customer service to members 
  • Provide a travel-concierge service to members before, after and during their trips 
  • Manage complaints for any OB bookings, ensuring Smith always puts the member first
  • Maintain service-level averages by responding to all interactions with members in a timely and effective manner
  • Where required, support the Smith24 sales team by assisting prospective customers with their travel queries
  • Handle live chat and typeforms for all members
  • Proactively sell Smith Get a Room gift vouchers and memberships 
  • Manage a portfolio of properties to ensure we have rate parity across our collection 

Requirements

  • Availability to work on a full-time basis on a rotating-shift schedule, incorporating seven days a week from 7am to 5pm
  • Ability to remain calm and positive under pressure
  • Must be highly organised with an efficient personality
  • Excellent attention to detail, with strong communication skills (both written and spoken)
  • Confidence when working in a dynamic environment
  • Mature outlook, professional attitude and team-oriented approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Passion for customer service 

Desired

  • Experience working in a hotel or at a travel agency
    Fluency in other languages, particularly European

To apply, please send your CV and a covering letter to [email protected] . (We can only respond to applications with the requested experience, and applicants must be eligible to work in Singapore.)

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Digital-marketing executive

Location London    
Salary DOE    

This is a brand-new role, in which the successful candidate will support the head of digital marketing in executing the digital strategy, driving traffic and sales to Mr & Mrs Smith across the growing product offering.

As a digital-marketing executive, you’ll have exposure to all aspects of digital marketing. We encourage a test-and-learn philosophy across all channels, ensuring we learn as we progress: you’ll be managing campaigns and analysing and reporting on results, while helping develop our long-term vision. The key channels you will be working across are:

Paid social media

  • Managing paid social campaigns
  • Monitoring social analytics and reporting
  • Working across all biddable social channels (starting with Facebook, Instagram and Pinterest)

Search

  • Implementing SEO best practices across website
  • Distributing SEO reporting
  • Working with a search agency to identify trends and content gaps and brief editorial content
  • Reviewing ad copies and campaign structure globally to identify opportunities and efficiencies
  • Working with audience recommendations and testing
  • Supporting link-building activity

Website merchandising

  • Monitoring website analytics and reporting
  • Researching competitors
  • Developing key landing pages

Affiliates

  • Liaising with partners in line with commercial planning
  • Planning campaigns in line with the marketing calendar

E-commerce

  • Working with the sales and marketing team on brand ecommerce
  • Assisting in the development of assets and copy to execute cohesive cross-platform marketing communications 

Reporting

  • Generating, interpreting and distributing channel performance against KPIs
  • Monitoring competitors 
  • Researching and creating best-practice presentations on new digital initiatives

Required

  • At least a year of experience within a digital role
  • Enthusiasm for media/digital marketing
  • Aptitude for dealing with numbers, including statistics
  • A problem solving attitude
  • First-class organisational skills
  • Ability to work to deadlines
  • Demonstrable ability to manage projects, focus on achieving objectives, adjust priorities, manage time and follow up on action
  • Experience using Google Analytics and/or Looker

To apply, please send you CV and cover letter to [email protected]. (We can only respond to applications with the requested experience.)

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Credit controller

Location London    
Salary DOE    

Mr & Mrs Smith is seeking a credit controller to join the accounts team in our Shepherd’s Bush HQ.

Responsibilities

  • Following up on outstanding payments by email and telephone
  • Monitoring and handling all invoice-related queries
  • Maximising cash flow through expedient query resolution and written and verbal communication
  • Housekeeping of accounts
  • Daily banking and maintenance of the receipts log
  • Sending out invoices 
  • Ensuring debts are paid within terms
  • Minimising 75-days debt
  • Dealing with auditors for sales-ledger commissions, fees and banks
  • Allocating cash receipts in Google Docs and Sage
  • Managing customer ledgers
  • Ensuring highly accurate records are maintained
  • Reconciling Google Docs and Sage
  • Performing ad hoc tasks as required

Requirements

  • At least one year of experience in a similar role
To apply, please send your CV and a covering letter to Natasha Shafi before 29 May. (We can only respond to applications with the requested experience.)

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UX designer 

Location London    
Salary DOE    

Mr & Mrs Smith is seeking a UX designer to join the tech team in our Shepherd’s Bush HQ.

Responsibilities

  • Improving the overall functionality of the product to ensure a great user experience, and iterating continually in accordance with user testing
  • Translating concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
  • Regularly reviewing work with design peers and stakeholders to collect feedback on direction and ensure work is well aligned with that of others
  • Facilitating our product vision by researching, conceiving, sketching, prototyping and user testing experiences for digital products
  • Designing and delivering wireframes, user stories, user journeys and mockups optimised for a wide range of devices and interfaces
  • Delivering detailed UX specifications for hand-off to internal and external development teams
  • Actively checking and correcting product implementation during the testing phase using the agile methodology
  • Identifying design problems and devise elegant solutions
  • Making strategic design and user-experience decisions related to core and new, functions and features
  • Taking a user-centered approach and rapidly testing and iterating your designs
  • Collaborating with other team members and stakeholders
  • Asking smart questions, take risks and champion new ideas 

Requirements

  • At least three years of UX-design experience, ideally in ecommerce
  • Expertise in UX software such as Axure, Marvel, InVision or Proto.io 
  • Ability to use Sketch fluently
  • A good understanding of web analytics, including Google Analytics
  • A highly analytical mindset and previous experience of multi-variant testing
  • Knowledge of iOS and Android native app design and development and their UX implications
  • A very broad understanding of data flows – databases and APIs – and an ability to quickly learn the capabilities of each in relation to the UX
  • An understanding of HTML5, CSS3 and JavaScript
  • Extensive experience in using UX-design best practices to design solutions, and a deep understanding of mobile-first and responsive design
  • A solid grasp of user-centered design, planning and conducting user research, user testing, A/B testing, rapid prototyping, usability and accessibility concerns
  • Ability to iterate designs and solutions efficiently and intelligently
  • Ability to clearly and effectively communicate design processes, ideas and solutions
  • A clear understanding of the importance of user-centered design and design thinking
  • Ability to work effectively in a team, collaborating and communicating closely with the design and tech departments
  • Passion for resolving user pain points through great design
To apply, please send your CV and a covering letter to [email protected]. (We can only respond to applications with the requested experience.)

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Travel specialist

Location Los Angeles    
Salary OTE $65,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required 

Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally
  • Eligibility to work in the US
To apply, please send your CV and a covering letter to Leigh Sassone. (We can only respond to applications with the requested experience.)
 
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Hotel- and villa-partnerships manager

Location Los Angeles    
Salary DOE    

The hotel- and villa-partnerships manager (HPM) will report to the hotel- and villa-partnerships regional manager (RHPM) and be primarily concerned with the curation and account management of a portfolio of hotels within the North and South America collection.

The HPM will be accountable for the product quality and financial and commercial performance of their portfolio. They will be expected to contribute to the wider partnerships team globally, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business, both culturally and commercially.

Responsibilities

  • Product acquisition within the assigned portfolio, through commercially driven decision making – demand analysis, seasonal relevance, price sensitivity and so on
  • Increasing commercial performance of existing hotel and villa partnerships through robust account management, nurturing relationships in a style that is consistent with the Smith brand
  • Ensuring competitiveness by improving and maintaining product quality, including rates, offer depth and inventory availability
  • Increasing profit margin and conversion rate of the assigned portfolio 
  • Leading all commercial discussions with hotel and villa partners, including their contribution to ancillary programmes, fees and commission levels
  • Establishing and proactively engaging with key internal departments to ensure a positive influence on the portfolio’s performance 
  • Driving a trading culture in the business by analysing and understanding customer demand and maximising availability to satisfy that demand

Requirements

  • High level of commercial acumen, and an analytical and commercial mindset 
  • At least three years of senior-level negotiation and hotel-contracting experience, preferably within boutique or luxury travel
  • At least three years of account-management experience, preferably within boutique or luxury travel
  • Established network of boutique or luxury hotelier and industry contacts
  • Ability to work in a fast-paced team, prioritising a busy workload, multiple projects, hotelier meetings and travel 
  • Understanding of hotel distribution, rates and inventory management
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Analytical, data-driven decision making
  • Familiarity with Google Drive, Microsoft Office (Excel proficiency is a must), and quick adoption of new databases and systems
  • Fluency in Spanish to business standard (preferred but not essential)
  • The ability to work flexible hours and regularly travel internationally 
  • Eligibility to work in the US
To apply, please send your CV and a covering letter to [email protected]. (We can only respond to applications with the requested experience.)
 
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Travel specialist

Location London    
Salary OTE £50,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required 

Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

We are currently fully staffed in our sales team, but if you're interested in working for Mr & Mr Smith in the future, please drop Alexandra Cagney a line. 

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Junior Picture Editor

Location London    
Salary DOE    

Mr & Mrs Smith are currently seeking a full-time junior picture editor to join the London team, working on image selection for all Mr & Mrs Smith products. The perfect candidate will have a great eye for composition, be highly organised and comfortable working independently as well as alongside our in-house tech and design teams. The position would suit a recent graduate who's available to start immediately. 

Responsibilities

  • Picture editing for the website, including sourcing, selecting and optimising images
  • Downloading, selecting and optimising hotel images according to our brand guidelines
  • Ensuring the in-house image library is up to date and all images are correctly filed
  • Providing image support for other teams 

Requirements

  • Proficiency in Adobe Creative Suite (Photoshop/Illustrator)
  • Good written and spoken communication skills
  • Ability to work to deadlines in preparation for monthly launches

To apply, please send a cover letter and CV to [email protected] with your salary expectations as soon as possible. (We can only respond to CVs with the requested experience.)

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Internships at Mr & Mrs Smith

Location LONDON    
       

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design

Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial

We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing

We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing

Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24

This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration

We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to [email protected], specifying which role you are applying for in the subject line.