The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith.
 

Junior credit controller

Location London    
Salary DOE (circa £20,000–£22,000 a year)    

We’re looking for a junior credit controller to join our London-based accounts team in our Shepherd’s Bush office.

Responsibilities

  • Following up on outstanding payments (by email and phone)
  • Monitoring and handling all invoice-related queries
  • Maximising cash flow by efficiently resolving queries and communicating with clients 
  • Overseeing the housekeeping of accounts
  • Sending out invoices 
  • Ensuring debts are paid within a set timeframe and minimising the number of debts unpaid after 60 days
  • Allocating cash receipts in Google Docs and Sage
  • Managing customer ledgers
  • Ensuring highly accurate records are maintained
  • Reconciling Google Docs and Sage
  • Performing ad-hoc tasks as required


Requirements

  • At least one year of experience in a similar role


To apply, please send a cover letter and CV (as a PDF) to Natasha Shafi before 23 November. (We can only respond to CVs with the requested experience.)

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Assistant editor

Location London    
Salary DOE (circa £22,000)    

We’re looking for a full-time assistant editor to join our growing London-based editorial team, to start as soon as possible.

Responsibilities

  • The assistant editor will research and write descriptive and witty copy for new hotels and villas joining Mr & Mrs Smith’s collection (five or six new launches a month)
  • Keep the current hotel information on the Mr & Mrs Smith site up to date as possible by processing update requests
  • Optimise SEO on the Mr & Mrs Smith site
  • Conceive and create engaging, timely copy for the WordSmith blog
  • Take ownership of ongoing website projects (creating customised searches and landing pages for the site, fixing broken links, checking for missing copy, site housekeeping, etc.)
  • Work alongside the hotel support and partnership teams to ensure a smooth launch process
  • From time to time, pitching and planning trips to hotels to update their overviews and research content for the blog

Requirements

  • The ideal candidate must have a sharp editorial eye. Impeccable grammar and spelling, an engaging writing style and a flair for accuracy are absolute necessities within the role
  • At least one year of experience in an editorial role
  • The ability to meet tight deadlines and work on projects both alone and with the team
  • The confidence to liaise with the marketing, travel and commercial teams to bring projects to fruition
  • The ability to work in a CMS and Google Drive applications
  • A fast learner who’s happy to take initiative
  • A broad cultural awareness

Desired

  • An understanding of the Smith brand
  • Experience of the travel or luxury sectors
  • A passion for travel
  • An aptitude for proofreading and fact checking
  • Experience with writing and editing SEO copy

To apply, please send a cover letter, CV (as a PDF) and details of your expected salary to Rachel Juarez-Carr as soon as possible. (We can only respond to CVs with the requested experience.) 

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Brand-marketing executive

Location London    
Salary £25,000 DOE    

Mr & Mrs Smith is looking for a brand-marketing executive to join the energetic team at our London headquarters. The marketing department is responsible for bringing the Mr & Mrs Smith travel club brand to life in engaging, innovative and inspiring ways, to ensure existing members are aware of new products and services, and to effectively engage new audiences. As a key member of the brand-marketing team, you’ll work with the PR, content, CRM, social, digital and e-commerce teams to deliver the company’s brand-communication objectives. You'll act as a guardian of and ambassador for Mr & Mrs Smith, ensuring that all marketing activities deliver commercial results and forward the company’s global brand vision.

Our ideal candidate is a confident self-starter with a proactive attitude, who'll be adept at managing multiple projects in a very fast-paced environment. 

 
Responsibilities

  • Support the brand-marketing manager in the planning, development, delivery and evaluation of all brand- and promotional-campaign activity (online and offline)
  • Coordinate the plans and activity across all marketing channels with the relevant teams (brand, PR, partnerships, social, digital and CRM)
  • Assist in the creative development of marketing campaigns in alignment with our commercial objectives
  • Ensure campaigns both focus on the customer and deliver against commercial targets
  • Plan, coordinate and record brand-partnership activity (third-party relationships with complementary luxury brands)
  • Liaise with designers and creative agencies to create campaign assets
  • Support media-buying activity with publishers and through agencies
  • Communice and coordinate marketing activity with Smith’s regional offices in Los Angeles, New York and Singapore
  • Attend weekly marketing-planning meetings 
  • Manage campaign budgets
  • Write marketing briefs for the wider business
  • Create compelling presentations and materials to engage the wider business in campaigns (including the sales, support and tech departments) 
  • General administrative duties such as recording invoices, tracking campaign budgets and writing marketing briefs

Requirements

  • A bachelor’s degree or higher in a relevant subject
  • Two years of marketing experience, ideally working for a luxury and/or online brand
  • Experience of planning projects and ensuring they’re delivered to deadline
  • A proven track record of taking ownership of projects – the ideal candidate will be able to give examples of projects they’ve delivered from inception to completion
  • Experience of using analytical tools to track the performance of campaigns in a live environment and modifying plans in response to data and insight
  • The ability to multitask effectively, work well under pressure and be able to foster good working relationships at all levels within an organisation
  • A passion for advertising and innovation, and a flair for the creative and commercial
  • Proficiency in Excel and PowerPoint and experience in creating website wireframes
  • A demonstrable understanding of digital-marketing campaigns
  • Confident and articulate communication skills
  • Initiative, proactivity and a collaborative attitude
  • Ability to be comfortable dealing with change 
  • Ruthless ability to prioritise
  • Resilience to deal with setbacks 
  • A hands-on approach – people who make things happen are very welcome
  • A passion for travel, culture, hotels and experiences

To apply, please send a cover letter, CV (as a PDF) and your salary expectations to [email protected] as soon as possible

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Senior PHP Symfony developer

Location London    
Salary DOE    

We’re looking for an experienced PHP/Symfony3 senior web developer to join our expanding in-house development departm. As the newest addition to a growing department, you will work on our well-known travel website developing both front- and back-end systems and using several technologies, including Symfony3, PHP7, MySQL and ElasticSearch. Ultimately, we’re after a bright, analytical, reliable, self-motivated and experienced developer, keen to join an exciting luxury-travel company that prides itself on building cutting-edge creative and technical solutions.

Requirements

  • Excellent problem-solving skills and approach to challenges  
  • Thorough knowledge of Symfony3
  • A love of using and teaching best practises, such as DRY and SOLID 
  • Desire to live and breath unit testing 
  • Fondness for stand ups, sprint planning and retrospectives 
  • High motivation, a proactive nature and keenness to help develop the team
  • Ability to be comfortable in a Project Lead position 

Desired

  • Experience working in the travel industry; understanding how rates and availability work would be a major plus
  • Experience working with CMS or e-commerce systems
  • Experience working with high-traffic websites
  • Experience working with medium- to high-transaction websites
  • Working knowledge of ElasticSearch

To apply, please send a cover letter and CV, as a PDF, to [email protected]. (We can only respond to applications with the requested experience.)

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Member-services consultants

Location London and Los Angeles    
Salary £25,000 p/a, or local equivalent, plus bonus    

Reporting to: head of member services 

Working with: Smith24, GoldSmith concierge, hotel and villa partnerships, hotel support  

Responsibilities

  • Serve as the first point of contact for all Smith members
  • Handle multiple member services queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answer after-sales and membership queries and provide the highest level of customer service to members 
  • Provide a travel-concierge service to members before, after and during their trips 
  • Manage complaints for any OB bookings, ensuring Smith always puts the member first
  • Maintain service-level averages by responding to all interactions with members in a timely and effective manner
  • Where required, support the Smith24 sales team by assisting prospective customers with their travel queries
  • Handle live chat and typeforms for all members
  • Proactively sell Smith Get a Room gift vouchers and memberships 
  • Manage a portfolio of properties to ensure we have rate parity across our collection 

Requirements

  • Availability to work on a full-time basis on a rotating-shift schedule, incorporating seven days a week from 7am to 5pm
  • Ability to remain calm and positive under pressure
  • Must be highly organised with an efficient personality
  • Excellent attention to detail, with strong communication skills (both written and spoken)
  • Confidence when working in a dynamic environment
  • Mature outlook, professional attitude and team-oriented approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Passion for customer service 

Desired

  • Experience working in a hotel or at a travel agency
    Fluency in other languages, particularly European

To apply, please send a cover letter and CV, as a PDF, to [email protected]. (We can only respond to applications with the requested experience, and applicants must be eligible to work in Singapore.)

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Travel specialist

Location Los Angeles    
Salary OTE $65,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required 

Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally
  • Eligibility to work in the US
To apply, please send a cover letter and CV, as a PDF, to Leigh Sassone. (We can only respond to applications with the requested experience.)
 
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Travel specialist

Location London    
Salary OTE £50,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required 

Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV, as a PDF, to Alexandra Cagney. (We can only respond to applications with the requested experience.)

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Front-end web developer

Location London    
Salary DOE    

Mr & Mrs Smith is looking for a bright and ambitious individual who's bursting with ideas about how to improve systems. The candidate will be looking to improve skills – particularly in React – and ready to pool their ideas with the team and come up with increasingly awesome solutions. You love JavaScript, CSS and HTML; you know that LESS is more (but SASS is the answer), and you want to get involved with leading-edge front-end tech. You have some interesting projects you’ve worked on in the past, at home or at work. In this role as a front-end web developer, you'll be contributing to the continued development of the Mr & Mrs Smith website, by building reusable, unit tested, react components and pages.

Requirements

  • HTML5, CSS3 and SASS
  • Native JavaScript (ES6, ES7)
  • OOP JavaScript
  • Responsive layouts
  • Cross-browser support
  • React/JSX/Redux
  • Unit Testing (Jest)
  • Nice-to-have skills
  • Typescript
  • Webpack
  • Twig templating
  • API and third-party integrations (Google maps, analytics etc)
  • Git
  • SPA

To apply, please send a cover letter and CV, as a PDF, to [email protected]. (We can only respond to applications with the requested experience.)

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Hotel and villa partnerships manager

Location New York    
Salary DOE    

The hotel and villa partnerships manager (HPM) will report to the regional manager, hotel and villa partnerships (RM), and be primarily concerned with the curation and account management of a portfolio of hotels within the Americas.

The HPM will be accountable for the product quality and financial and commercial performance of their portfolio. They will be expected to contribute to the wider partnerships team globally, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business, both culturally and commercially.

Responsibilities

  • ?Product acquisition within the assigned portfolio, through commercially driven decision making – demand analysis, seasonal relevance, price sensitivity and so on
  • Contracting hotels and villas on the most compelling commercial terms, driving up fees and commission levels and negotiating additional advantages, such as exclusivity, preferential inventory access and Smith Extras
  • Increasing commercial performance of existing hotel and villa partnerships through robust account management, nurturing relationships in a style that’s consistent with the Smith brand
  • Ensuring competitiveness by improving and maintaining product quality, including rates, offer depth and inventory availability
  • Increasing the profit margin and conversion rate of the assigned portfolio 
  • Leading all commercial discussions with hotel and villa partners, including their contribution to ancillary programmes, fees and commission levels
  • Establishing and proactively engaging with key internal departments to positively influence the portfolio’s performance 
  • Driving a trading culture in the business by analysing and understanding customer demand and maximising availability to satisfy that demand

Requirements

  • High level of commercial acumen, and an analytical and commercial mindset 
  • At least three years of senior-level negotiation and hotel-contracting experience, preferably within boutique or luxury travel
  • At least three years of account-management experience, preferably within boutique or luxury travel
  • Established network of boutique- or luxury-hotelier and industry contacts
  • Ability to work in a fast-paced team, prioritising a busy workload, multiple projects, hotelier meetings and travel 
  • Understanding of hotel distribution, rates and inventory management
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Analytical, data-driven decision making
  • Familiarity with Google Drive, Microsoft Office (Excel proficiency is a must) and quick adoption of new databases and systems
  • Fluency in a second language to business standard (preferred but not essential)
  • The ability to work flexible hours and regularly travel internationally 
  • Legal eligibility to work in the relevant regional office
  • A full driving license

 

To apply, please send a cover letter and CV, as a PDF, to [email protected]. (We can only respond to applications with the requested experience.)

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Hotel and villa partnerships intern

Location London    
Salary Lunch and travel allowance    

Mr & Mrs Smith is looking for an intern to assist the hotel partnerships team for three months. The role is based in our London office, and involves working alongside and reporting to the hotel and villa partnerships manager.

Responsibilities

  • Checking competitor sites, as well as hotels’ own sites, to maintain and improve our rates and offers 
  • Assisting the partnerships team in cross-referencing images for new hotels, ensuring all files meet our requirements
  • Sourcing and logging new pictures for existing hotels, working with the art department to make sure changes are made on time
  • Monitoring and logging marketing initiatives for our collection of hotels across all markets
  • Checking new hotel launches to optimise location, images and key selling points after checks by staff
  • Following up with hotels for missing reviewer vouchers
  • Contacting hotels who haven’t completed necessary forms, making sure there are no obstacles to completion
  • Updating hotel contact information in Salesforce

Requirements

  • Ability to work in a fast-paced team and prioritise a busy workload
  • Attention to detail, promptness and accuracy 
  • Exceptional communication and organisational skills
  • Familiarity with Google Drive and Microsoft Office (Excel proficiency is a must), and quick adoption of new systems
  • A keen eye for style and design

To apply, please send a cover letter and CV, as a PDF, to Jenny Mouyon as soon as possible. (We can only respond to applications with the requested experience.)

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Internships at Mr & Mrs Smith

Location LONDON    
       

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design

Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial

We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing

We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing

Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24

This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration

We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to [email protected], specifying which role you are applying for in the subject line.