The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith.

Partnerships support executive

Location London    
Salary DoE    

The partnerships support executive will report to the regional manager of hotel and villa partnerships and provide first-class support to a portfolio of new and existing hotel, villa and B2B partners. The successful candidate will contribute to the wider global team, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business, both culturally and commercially.

Responsibilities:

  • Serving as the first point of contact for all hotel and villa partners, assisting and responding to queries and requests in a timely manner 
  • Providing B2B booking-partner support (including British Airways Holidays, DialAFlight, Vitality and Discovery)
  • Handling multiple queries simultaneously by phone and email with flair and personality
  • Working alongside our hotel and villa partners to ensure their properties are represented to a high standard, including loading offers, training on Smith’s systems, connecting them with third-party channel-management systems and making sure all properties on the site comply with our terms and conditions
  • Overseeing the addition of new hotels and villas to our site, including systems training
  • Improving and maintaining product quality, including rates, offer depth and inventory availability
  • Dealing with all extranet-related queries, both externally and internally
  • Working closely with our expert team of travel specialists to resolve any barriers to booking
  • Contributing to the wider partnerships team, meeting and exceeding KPIs

Requirements

  • Fluency in Italian to business standard 
  • Travel-industry experience, preferably with an online travel agent or other online environment
  • Ability to stay calm and positive under pressure, and to diplomatically resolve difficult situations
  • Commercial acumen and an analytical mindset
  • Ability to work in a fast-paced team, prioritising a busy workload
  • Understanding of hotel distribution, rates and inventory management
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive, Microsoft Office (Excel proficiency is a must), and quick adoption of new databases and systems
  • Legal eligibility to work in London

To apply, please send a cover letter and CV (as a PDF) to [email protected]. (We can only respond to CVs with the requested experience.)

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Accounts assistant

Location London    
Salary £25,000–30,000    

We’re looking for a full time Accounts Assistant to join our London-based accounts team in the Shepherd’s Bush head office. The candidate will be an integral part of the accounts team and in a position of responsibility and trust.

Day-to-day responsibilities will be split between assisting with a) accounts payable and general accounts and b) credit-control activities.

Responsibilities – accounts payable and general accounts:

  • Entering and coding financial transactions appropriately within the accounts
  • Reconciling supplier invoices received with departmental billings
  • Validating supplier invoices against items or services received and assisting in securing required budget-holder approvals 
  • Assisting in the preparation and upload of supplier invoices for payment authorisation by the finance manager
  • Assisting in the tracking of payments to suppliers and hotels
  • Assisting in the resolution of complaint/dispute payments 
  • Assisting in the review of aged creditors reports
  • Reviewing employee expenses and assisting the finance manager in making reimbursements
  • Tracking expenses as they relate to specific projects and jobs per department 
  • Checking all financial transactions for accuracy
  • Assisting the finance manager in accurate invoicing for partner payments
  • Keying data into the Sage company accounting system
  • Assisting in the timely updating of key team documents

Responsibilities – credit control:

  • Helping answer queries re commission invoices and booking amendments
  • Chasing overdue invoices by email and telephone
  • Maximising cash flow through expedient query resolution and written and verbal communication
  • Potential portfolio management
  • Debt recovery and minimising debts after 60 days
  • Entering receipts in Sage and assisting with housekeeping of accounts
  • Reconciling between relevant teams’ Google Docs and Sage
  • Ensuring highly accurate records are maintained
  • Performing ad hoc tasks as required

Requirements

  • At least two years’ experience of accounts and/or credit control in a fast-paced environment
  • Initiative
  • An eye for detail, articulacy and numeracy
  • Clear and confident communication skills, including a professional and appropriate phone manner
  • AAT – Foundation Certificate (desired, but not required)
  • Travel-industry experience (desired, but not required)

To apply, please send a cover letter and CV (as a PDF) to [email protected]. (We can only respond to CVs with the requested experience.)

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Digital marketing executive

Location London    
Salary DoE    

The role of the digital marketing executive is to execute the global digital and ecommerce strategy, driving site traffic to convert into profitable sales across Mr & Mrs Smith’s growing product offering. In this role, you'll support the digital marketing manager to deliver conversion rate optimisation and personalisation improvements to the website. You’ll also work across digital marketing channels to ensure the site is receiving quality traffic and valuable leads. 

Responsibilities

  • Product merchandising across the Mr & Mrs Smith website 
  • Briefing and executing processes to optimise website merchandising for:
    • Core products (hotels, villas, experiences)
    • Ancillary products (gift cards, membership, books) 
    • Brand messages (benefits of booking with the travel club for hotel lovers)
    • Brand marketing and promotional campaigns
  • Supporting offline sales teams (GoldSmith, Smith24)
  • Ensuring trading calendar is represented and optimised across the website
  • Maximising key page site conversion, across all devices 
  • Working with our third-party ecommerce platform and internal teams to achieve a personalised web experience
  • Assisting in the development of assets and copy to execute cohesive marketing communications across relevant channels and platforms
  • Key landing-page development, ensuring SEO best practices are adhered to
  • Using data insights to highlight problem and opportunity areas of the site and working with the UX and design team to optimise the journeys
  • Generating, interpreting and distributing channel performance against KPIs
  • Briefing internal teams to collate relevant digital-marketing assets, ensuring they’re on-brand via internal stakeholders 
  • Liaising with external agencies to bring digital marketing campaigns to life 
  • Analysing reports to extract website insights and trends, generating actionable insights
  • Researching and creating best-practice presentations on new digital and ecommerce initiatives
  • Monitoring and reporting on competitors  


Requirements

  • Experience in a digital role
  • Data-driven, digital enthusiast who enjoys digging into numbers
  • Appetite for working in an entrepreneurial, fast-paced environment
  • Keenness to test hypotheses and learn, making cases with data-driven insights
  • Ability to prioritise and work flexibly, with a problem-solving attitude
  • Excellent communication, organisational and project management skills 
  • A natural collaborator willing to work between teams, functions and geographies
  • Experience with HTML, CSS and javascript (advantageous but not essential)
  • Experience using analytical, reporting or ecommerce tools (eg Google Analytics, Looker, Monetate) – a huge plus, but not essential


To apply, please send a cover letter and CV (as a PDF) to [email protected]. (We can only respond to CVs with the requested experience.)

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Partnerships support manager

Location Singapore    
Salary DoE    

The partnerships support manager will report to the regional manager of hotel and villa partnerships and provide first-class support to a portfolio of new and existing hotel, villa and B2B partners. The successful candidate will contribute to the wider global team, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business, both culturally and commercially.

Responsibilities

  • Serving as the first point of contact for all hotel and villa partners, assisting and responding to queries and requests in a timely manner 
  • Providing B2B booking-partner support (including British Airways Holidays, DialAFlight and travel agents)
  • Handling multiple queries simultaneously by phone and email with flair and personality
  • Working alongside our hotel and villa partners to ensure their properties are represented to a high standard, including loading offers, training on Smith’s systems, connecting them with third-party channel-management systems and making sure all properties on the site comply with our terms and conditions
  • Overseeing the addition of new hotels and villas to our site, including systems training
  • Improving and maintaining product quality, including rates, offer depth and inventory availability
  • Dealing with all extranet-related queries, both externally and internally
  • Working closely with our expert team of travel specialists to resolve any barriers to booking
  • Contributing to the wider partnerships team, meeting and exceeding KPIs
  • Offering support and mentorship to partnerships support executives


Requirements

  • Four years travel-industry experience, preferably with an online travel agent or other online environment
  • Ability to stay calm and positive under pressure, and to diplomatically resolve difficult situations
  • Commercial acumen and an analytical mindset
  • Ability to work in a fast-paced team, prioritising a busy workload
  • Understanding of hotel distribution, rates and inventory management
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive, Microsoft Office (Excel proficiency is a must), and quick adoption of new databases and systems
  • Fluency in a second language to business standard (preferred but not essential)
  • Legal eligibility to work in Singapore


To apply, please send a cover letter and CV (as a PDF) to [email protected]. (We can only respond to CVs with the requested experience.)

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Regional manager, hotel and villa partnerships

Location Los Angeles    
Salary DoE    

The regional manager, hotel and villa partnerships (RM) will report to the global head of hotel and villa partnerships and be primarily responsible for the curation and commercial management of the Mr & Mrs Smith hotel and villa collection in the Americas. The RM will be accountable for the product quality and commercial performance of their portfolio, and the management, leadership and support of their team.

They will be expected to contribute to the wider partnerships team globally, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business, both culturally and commercially.

Responsibilities

  • Curating a regional portfolio of boutique hotels and private villas, balancing brand and commercial needs
  • Overseeing the commercial management of hotels and villas regionally, in a style that is consistent with Smith brand standards
  • Ensuring competitiveness within the region by improving and maintaining product quality, including rates, offer depth and inventory availability
  • Working closely with regional counterparts and supporting one another, ensuring excellent communicating between our offices, consistency of service to our partners, the sharing of ideas and efficient department processes 
  • Regularly communicating cross-departmentally to maximise campaigns and prioritise deliverables
  • Leading a high-performance team, developing them professionally and personally 
  • Meeting and exceeding KPIs
  • Representing the relevant region, both internally and externally, with a deep knowledge of the Smith collection, the market generally, travel trends and customer demand


Requirements

  • Leadership experience, preferably within a multi-regional or global organisation
  • Senior-level negotiation and contracting experience, preferably within boutique or luxury travel
  • Senior account-management experience, preferably within boutique or luxury travel
  • High level of commercial acumen, and an analytical and commercial mindset 
  • Ability to work in a fast-paced team, prioritising a busy workload, multiple projects, meetings and travel 
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Analytical, data-driven decision making
  • Familiarity with Google Drive and Microsoft Office (Excel proficiency is a must), and quick adoption of new systems
  • The ability to work flexible hours and regularly travel internationally 
  • Legal eligibility to work in the US
  • Full driving license
  • Established network of boutique or luxury hotelier and industry contacts (preferred but not essential)
  • Understanding of hotel distribution, rates and inventory management (preferred but not essential)
  • Fluency in a second language to business standard (preferred but not essential)


To apply, please send a cover letter and CV (as a PDF) to [email protected]. (We can only respond to CVs with the requested experience.)

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Junior digital designer

Location London    
Salary on application    

Mr & Mrs Smith is looking for a talented junior digital designer to join the design team in our Shepherd’s Bush office, reporting to the head of design. 

You’ll work across our digital platforms, with a primary focus on website and mobile improvements. This could be something very functional, such as how we display payment options, through to how we communicate our brand story and values across the website. The design tasks will be varied and challenging, so be prepared to work on designs that go much further than mere homepage updates: we’re looking for someone who wants to learn about product design from the ground up.

At Smith, we love hardworking team players who are eager to learn – this role offers the right candidate plenty of opportunity to express that. If you’re passionate about digital design and interested in travel and luxury, this could be the right role for you. 

Responsibilities

  • Translating design briefs and wireframes into elegant and functional design solutions that add value to the brand and build revenue
  • Collaborating closely with our product owner, UX and head of design to transform ideas into pixel-perfect design for developers
  • Delivering website improvements as part of the small design team


Requirements

  • Confidence to ask lots of questions
  • Great problem-solving skills
  • Comfort talking about your work and receiving creative and technical feedback
  • Ability to think mobile first and produce layouts that can be built as responsive design
  • An outstanding attention to detail and a keen eye for elegant design
  • Experience working with Sketch, Adobe Illustrator, InDesign and PhotoShop
  • A good appreciation of clean, simple, image-rich, usable interfaces; UX, design and interaction best practices; good design; HTML, CSS and collaborating with developers 
  • Excellent skills in typography and layout
  • Experience producing responsive design, mobile and app design, basic prototyping skills and an interest in travel and particularly boutique hotels (not required, but desirable) 


To apply, please send a cover letter and CV (as a PDF) to [email protected]. (We can only respond to CVs with the requested experience.)

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Member-services assistant

Location London    
Salary DOE    

Mr & Mrs Smith is seeking a member-services assistant to report directly to the member-services team leader and provide first-class customer service to all Smith members. This is an entry-level role for a candidate looking to begin their career in the travel industry and will focus primarily on member contact through LiveChat. The successful candidate will learn how to manage client enquiries through LiveChat in conjunction with our CRM and booking systems. 

Responsibilities

  • Serving as the first point of contact for all members, hoteliers and external parties who contact Mr & Mrs Smith through LiveChat
  • Providing a high level of customer service to all members who contact MMS through LiveChat with flair and personality
  • Maintaining service levels by responding to all interactions with members in a timely and effective manner
  • Working alongside our team of global travel specialists and member services consultants to ensure members’ enquiries are handled by the relevant team members 
  • Providing feedback and proactively contributing to team performance
  • Using data provided by our CRM to analyse chat performance
  • Promoting all Smith products, particularly gift vouchers and membership where possible 
  • Keeping up to date with all available promotions to encourage sales through chat
  • Taking on ad hoc Smith24 tasks as required


Requirements

  • Availability to work on a Monday-to-Friday basis 
  • Ability to remain calm and positive under pressure
  • Efficiency and organisation
  • Excellent attention to detail
  • Possess strong written and verbal communication skills 
  • Have confidence when working in a dynamic environment with a mature outlook, professional attitude, and team-oriented approach


To apply, please send a cover letter and CV (as a PDF) to [email protected]. (We can only respond to CVs with the requested experience.)

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Junior credit controller

Location London    
Salary DOE (circa £20,000–£22,000 a year)    

We’re looking for a junior credit controller to join our London-based accounts team in our Shepherd’s Bush office.

Responsibilities

  • Following up on outstanding payments (by email and phone)
  • Monitoring and handling all invoice-related queries
  • Maximising cash flow by efficiently resolving queries and communicating with clients 
  • Overseeing the housekeeping of accounts
  • Sending out invoices 
  • Ensuring debts are paid within a set timeframe and minimising the number of debts unpaid after 60 days
  • Allocating cash receipts in Google Docs and Sage
  • Managing customer ledgers
  • Ensuring highly accurate records are maintained
  • Reconciling Google Docs and Sage
  • Performing ad-hoc tasks as required


Requirements

  • At least one year of experience in a similar role


To apply, please send a cover letter and CV (as a PDF) to Natasha Shafi before 23 November. (We can only respond to CVs with the requested experience.)

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Senior PHP Symfony developer

Location London    
Salary DOE    

We’re looking for an experienced PHP/Symfony3 senior web developer to join our expanding in-house development departm. As the newest addition to a growing department, you will work on our well-known travel website developing both front- and back-end systems and using several technologies, including Symfony3, PHP7, MySQL and ElasticSearch. Ultimately, we’re after a bright, analytical, reliable, self-motivated and experienced developer, keen to join an exciting luxury-travel company that prides itself on building cutting-edge creative and technical solutions.

Requirements

  • Excellent problem-solving skills and approach to challenges  
  • Thorough knowledge of Symfony3
  • A love of using and teaching best practises, such as DRY and SOLID 
  • Desire to live and breath unit testing 
  • Fondness for stand ups, sprint planning and retrospectives 
  • High motivation, a proactive nature and keenness to help develop the team
  • Ability to be comfortable in a Project Lead position 

Desired

  • Experience working in the travel industry; understanding how rates and availability work would be a major plus
  • Experience working with CMS or e-commerce systems
  • Experience working with high-traffic websites
  • Experience working with medium- to high-transaction websites
  • Working knowledge of ElasticSearch

To apply, please send a cover letter and CV, as a PDF, to [email protected]. (We can only respond to applications with the requested experience.)

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Member-services consultants

Location London and Los Angeles    
Salary £25,000 p/a, or local equivalent, plus bonus    

Reporting to: head of member services 

Working with: Smith24, GoldSmith concierge, hotel and villa partnerships, hotel support  

Responsibilities

  • Serve as the first point of contact for all Smith members
  • Handle multiple member services queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answer after-sales and membership queries and provide the highest level of customer service to members 
  • Provide a travel-concierge service to members before, after and during their trips 
  • Manage complaints for any OB bookings, ensuring Smith always puts the member first
  • Maintain service-level averages by responding to all interactions with members in a timely and effective manner
  • Where required, support the Smith24 sales team by assisting prospective customers with their travel queries
  • Handle live chat and typeforms for all members
  • Proactively sell Smith Get a Room gift vouchers and memberships 
  • Manage a portfolio of properties to ensure we have rate parity across our collection 

Requirements

  • Availability to work on a full-time basis on a rotating-shift schedule, incorporating seven days a week from 7am to 5pm
  • Ability to remain calm and positive under pressure
  • Must be highly organised with an efficient personality
  • Excellent attention to detail, with strong communication skills (both written and spoken)
  • Confidence when working in a dynamic environment
  • Mature outlook, professional attitude and team-oriented approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Passion for customer service 

Desired

  • Experience working in a hotel or at a travel agency
    Fluency in other languages, particularly European

To apply, please send a cover letter and CV, as a PDF, to [email protected]. (We can only respond to applications with the requested experience, and applicants must be eligible to work in Singapore.)

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Travel specialist

Location Los Angeles    
Salary OTE $65,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required 

Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally
  • Eligibility to work in the US
To apply, please send a cover letter and CV, as a PDF, to Leigh Sassone. (We can only respond to applications with the requested experience.)
 
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Travel specialist

Location London    
Salary OTE £50,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required 

Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV, as a PDF, to Alexandra Cagney. (We can only respond to applications with the requested experience.)

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Front-end web developer

Location London    
Salary DOE    

Mr & Mrs Smith is looking for a bright and ambitious individual who's bursting with ideas about how to improve systems. The candidate will be looking to improve skills – particularly in React – and ready to pool their ideas with the team and come up with increasingly awesome solutions. You love JavaScript, CSS and HTML; you know that LESS is more (but SASS is the answer), and you want to get involved with leading-edge front-end tech. You have some interesting projects you’ve worked on in the past, at home or at work. In this role as a front-end web developer, you'll be contributing to the continued development of the Mr & Mrs Smith website, by building reusable, unit tested, react components and pages.

Requirements

  • HTML5, CSS3 and SASS
  • Native JavaScript (ES6, ES7)
  • OOP JavaScript
  • Responsive layouts
  • Cross-browser support
  • React/JSX/Redux
  • Unit Testing (Jest)
  • Nice-to-have skills
  • Typescript
  • Webpack
  • Twig templating
  • API and third-party integrations (Google maps, analytics etc)
  • Git
  • SPA

To apply, please send a cover letter and CV, as a PDF, to [email protected]. (We can only respond to applications with the requested experience.)

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Hotel and villa partnerships intern

Location London    
Salary Lunch and travel allowance    

Mr & Mrs Smith is looking for an intern to assist the hotel partnerships team for three months. The role is based in our London office, and involves working alongside and reporting to the hotel and villa partnerships manager.

Responsibilities

  • Checking competitor sites, as well as hotels’ own sites, to maintain and improve our rates and offers 
  • Assisting the partnerships team in cross-referencing images for new hotels, ensuring all files meet our requirements
  • Sourcing and logging new pictures for existing hotels, working with the art department to make sure changes are made on time
  • Monitoring and logging marketing initiatives for our collection of hotels across all markets
  • Checking new hotel launches to optimise location, images and key selling points after checks by staff
  • Following up with hotels for missing reviewer vouchers
  • Contacting hotels who haven’t completed necessary forms, making sure there are no obstacles to completion
  • Updating hotel contact information in Salesforce

Requirements

  • Ability to work in a fast-paced team and prioritise a busy workload
  • Attention to detail, promptness and accuracy 
  • Exceptional communication and organisational skills
  • Familiarity with Google Drive and Microsoft Office (Excel proficiency is a must), and quick adoption of new systems
  • A keen eye for style and design

To apply, please send a cover letter and CV, as a PDF, to Jenny Mouyon as soon as possible. (We can only respond to applications with the requested experience.)

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Internships at Mr & Mrs Smith

Location LONDON    
       

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design

Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor in requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial

We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing

We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing

Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24

This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration

We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to [email protected], specifying which role you are applying for in the subject line.