Careers with Smith

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith…

---------------------------------------------------------------------------------------------------- 


LOS ANGELES: Travel specialist
Salary: OTE $80,000 

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 
 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV to dominique.fitzhugh@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

---------------------------------------------------------------------------------------------------- 

LONDON: Junior picture editor
Salary
 £18,000–£20,000 a year, DoE

We are currently looking for a full-time junior picture editor to join the London team, to work on our image selection for all Mr & Mrs Smith products. The perfect candidate will have a great eye for composition, be highly organised and comfortable working autonomously as well as alongside our in-house design team. The position would suit a recent graduate who is available to start immediately.

Responsibilities

  • Editing pictures across our suite of websites, including sourcing, selecting and optimising images
  • Downloading, selecting and optimising hotel images according to our brand guidelines
  • Ensuring the in-house image library is up to date and all images are correctly filed
  • Image support for ad hoc marketing projects

Requirements

  • Proficiency in Adobe Creative Suite (especially Photoshop and Illustrator)
  • Good written and spoken communication skills
  • Ability to work to deadlines in preparation for monthly launches


To apply, please send a cover letter and CV to jobs@smithhotels.com with your salary expectations as soon as possible. (We can only respond to CVs with the requested experience.)

---------------------------------------------------------------------------------------------------- 

LONDON OR NEW YORK: Product manager
Salary: DoE

Mr & Mrs Smith is seeking a product manager to increase our network of travel-supplier relationships and maximise revenues from exclusive package bookings. The role will be focused on a new product area for the business in collaboration with our hotel-partnerships, marketing and sales teams to ensure we’re delivering a compelling portfolio of Smith Exclusive experiences, packages and itineraries. The role will report to the global head of hotel partnerships and be based in either our London or New York office.

Responsibilities

  • Account management of existing travel-supplier partnerships, including regular business reviews and strategic planning for future sales actions
  • The commercially driven curation of additional travel-supplier partnerships
  • Leveraging our partnerships to build a program of Smith Exclusive experiences, packages and itineraries
  • Using net rates from hotel and flight suppliers to create competitive offline packages
  • Working with other departments to influence performance of package bookings, including the hotel-partnerships team to source exclusive hotel offers, the marketing team for preferential e-newsletter and on-site merchandising and the sales team for training and incentives
  • Analysing customer demand and market changes to ensure our packages and itineraries remain relevant
     

Requirements

  • Experience of supplier contracting and negotiation at a senior level
  • Travel-industry experience (specifically a luxury tour operator or other package-holiday background)
  • Understanding of hotel-distribution and inventory management, and net rates
  • A love of boutique hotels
  • Commercial acumen and an analytical mindset
  • Self-starter attitude and the ability to work in a fast-paced team, prioritising a busy workload
  • Exceptional communication skills
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive and Microsoft Office – Excel proficiency is a must – and quick adoption of new systems

 

If this sounds like you, please send your CV to jobs@smithhotels.com.

---------------------------------------------------------------------------------------------------- 

 

LOS ANGELES: Support specialist
Salary: OTE $45k 

 
Mr & Mrs Smith is seeking a support specialist to report directly to the operations-team manager and provide first-class customer service to all Smith clients.
 
Responsibilities

  • Serving as the first point of contact for all customers, hoteliers and external parties
  • Handling multiple queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answering after-sales and membership queries
  • Working alongside hoteliers to present their properties to the highest possible standard, including; training them on Smith systems, connecting them with third-party systems (such as channel managers) and ensuring all properties on-site are in compliance with the Smith terms and conditions
  • Working closely with our expert team of travel specialists to resolve any barriers to booking
  • Managing the complaints process, ensuring Smith always puts the customer first
  • Maintaining service levels by responding to all interactions with both clients and hotels in a timely and effective manner
  • Where required, filling the sales role and assisting prospective customers with their travel queries
  • Proactively selling Smith gift vouchers

 
Requirements

  • Flexibility to travel locally and internationally
  • Availability to work on a full-time basis on a rotating shift schedule, incorporating seven days a week from 7am to midnight
  • Ability to remain calm and positive under pressure
  • Highly organised, efficient personality
  • A high level of technical competency, including administrative skills
  • Excellent attention to detail, with strong written- and spoken-communication skills
  • Capability to work comfortably within a dynamic environment
  • A mature outlook, professional attitude and team-oriented approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Experience working in a hotel or at a travel agency (highly beneficial, but not essential)
  • Fluency in other languages, particularly European (not essential)
  • Unlimited eligibility to work in the US

 
To apply, please send a cover letter and CV to jobs@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

---------------------------------------------------------------------------------------------------- 
 

LONDON or LOS ANGELES: Ecommerce manager
Salary: DoE

 
Mr & Mrs Smith is seeking a creative ecommerce manager/merchandiser looking for a new challenge at a luxury pure-play brand. In the newly created role, you’ll work with the product, content, marketing and website teams to drive conversion-optimisation strategies while delivering a great experience to our customers. You’ll be the hub of all day-to-day trading and merchandising activity, and report to the global head of marketing and content.
 
Responsibilities

 

  • Delivering trading targets across all destinations and product types
  • Defining strategic plans to deliver growth targets
  • Managing usage of key trading levers to optimise performance
  • Ensuring performance is delivered in line with targets
  • Owning performance of product lines to P&L targets 
  •  Executing onsite product merchandising across all regional sites in collaboration with the marketing and content teams
  • Monitoring and optimising KPIs 
  • Ensuring that merchandising content activity is informed by an accurate understanding of the customer perspective as well as the wider competitive context
  • Defining and delivering the content calendar and strategy
  • Formulating merchandising plans that identify key products and ensure they support the wider commercial objectives 
  • Testing new content and merchandising treatments to optimise performance
  • Creating weekly reports in partnership with analytics colleagues
  • Working closely with the hotel-partnerships team to fill gaps in our inventory and source exclusive offers
  • Working closely with the marketing team to provide insights on performance to influence channel spending and keyword priorities

 
Requirements

 

  • At least five years of ecommerce-site trading and merchandising experience
  • Strong commercial knowledge and experience
  • Experience managing trading plans to deliver sales, margin, income and profit targets and growth
  • Knowledge and understanding of digital marketing and the ability to communicate with web-literate and non-literate audiences
  • Experience managing and implementing projects and processes
  • Experience influencing a wide range of stakeholders at various levels
  • On- and offline line merchandising experience
  • Experience in using Excel for data manipulation
  • Experience with platforms such as Google Analytics to make site merchandising decisions and quantify ROI
  • Experience using AB-testing tools such as Maxymiser, and personalisation solutions
  • Solid experience in identification and presentation of KPIs
  • Knowledge of SEO, UX best practices, and mobile- and digital-marketing best practices
  • Experience presenting recommendations to tell a story with data
  • Willingness to ask critical questions and disseminate knowledge to the team
  • B2C online-retailing experience
  • Fluency in English
  • Experience building and implementing statistical or data-mining models, including regression, clustering, decision trees and text mining 
  • Experience with innovation tools and processes
  • Travel- and/or luxury-brand experience
  • Experience engaging and managing external vendors

To apply, please send a cover letter and CV to jobs@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

---------------------------------------------------------------------------------------------------- 
 

LONDON: Internships at Mr & Mrs Smith

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design
Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial
We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry.

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing
We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing
Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24
This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration
We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are applying for in the subject line.