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Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith…

LONDON: Content Editor

Salary: DOE
 
Mr & Mrs Smith is looking for a witty writer and laser-accurate sub-editor to join its West London editorial team. Based in Shepherd’s Bush, the role entails being a watertight copywriter with an iron grip on language and an endless supply of ideas. The content editor will understand what makes the Mr & Mrs Smith brand special and will have an instinctive affinity with our informal, irreverent tone.

They will take as much pride from perfectly editing listings as from conjuring up sharp straplines and mirth-inducing social media posts. They should feel comfortable taking personal responsibility for all aspects of Smith content, including hotel profiles, site copy, marketing copy, press releases, emails and social media.
  
Skills and experience

  • At least two years' experience in editorial or writing for large brands, ideally including travel
  • An instinctive grasp of Mr & Mrs Smith’s informative but irreverent voice
  • A laser-precise focus on spelling, grammar, house style and tone, supported by demonstrable subbing experience
  • Experience of digital publishing
  • Picture editing/research experience
  • Good understanding of CMS and CRM systems
  • A fast-learning, problem-solving, DIY approach
  • A solid understanding of the travel industry


Responsibilities

  • Writing and fact-checking hotel overviews and destination guides for mrandmrssmith.com websites
  • Editing and proofing hotel and destination content
  • Copywriting for marketing materials and brand partners (online and print)
  • Using our in-house CMS to update all areas of the Smith site and write e-newsletters
  • Ensuring all content meets house-style guidelines, and sustaining the Smith voice
  • Writing blog posts
  • Contributing to Smith’s social media channels

If this sound like you, please email editorialjobs@smithhotels.com with the subject 'Content Editor', your CV and your three best print or digital cuttings.

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LONDON: Head of Customer Engagement
Salary: DOE

 
Mr & Mrs Smith’s West London headquarters has an opening for an experienced customer marketing and CRM practitioner.
 
The successful candidate will be a commercially minded strategic thinker, but won’t be afraid to get involved in implementing the strategy they’ve helped shape. You’ll be part of a small but dynamic marketing team, working collaboratively on multi-channel programmes with Smith’s development, sales and product teams across four regions.

Responsibilities

  • Make data-driven recommendations to the board on our customer strategy
  • Develop a complete contact strategy from scratch
  • Manage and optimise our schedule of regular and one-off marketing comms
  • Work closely with the head of content to improve content and deliverability, increasing engagement and revenue
  • Identify our most valuable customers and design a strategy to build long-term relationships with them across multiple channel
  • Develop our customer-segmentation strategy
  • Work closely with the CCO to help shape a differentiated, value-based offering from our customer-facing teams and optimise the membership product
  • Work closely with the product and UX/UI teams to improve the customer journey 
  • Acting as marketing lead for the development of our Guestbook functionality
  • Increase our data-capture capabilities
  • Prioritise, manage and collaborate on new members’ functionalities to drive conversion
  • Report on all key CRM metrics
  • Work closely with the commercial analyst and commercial systems manager to scope and shape our systems
  • Shape and maintain a single-customer view of the data we collect
  • Use Google Analytics and our other data tools to generate action-orientated insights
  • Champion an analytics-driven culture within the marketing department
  • Identify insights and opportunities from customer-feedback data 

Requirements

  • At least three years’ experience in a senior relationship-marketing-management role within a multi-channel organisation
  • A results-focused approach, with a proven record of generating revenue improvements
  • Excellent numeracy, with strong analytical capabilities
  • A willingness to take a hands-on approach to implementation
  • A ruthless ability to prioritise high-impact projects and execute them to completion
  • A collaborative approach, combined with initiative and proactivity
  • Confident and articulate communication skills

Beneficial

  • Experience of working across more than one market
  • An understanding of the travel and/or luxury sectors
  • A natural affinity with the Smith brand

To apply, please send a cover letter, CV and your salary expectations to hannah.jones@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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LONDON: Senior email and CRM executive 
Salary: DoE

Mr & Mrs Smith is looking for a senior email and CRM executive to join the energetic marketing team at our Shepherd’s Bush HQ. 

This role is for an initial four- to six-month contract, working with our head of content, head of campaigns and CMO to shape improvements across our email marketing. It has the potential to become a permanent role, reporting to the head of customer engagement, to define our global customer engagement strategy and drive acquisition and retention across all marketing channels.

Skills and experience

  • Degree-level education in either business management or marketing
  • Advanced Microsoft Office user (especially Excel)
  • At least three years in CRM/email marketing in travel or retail 
  • At least three to four years working with CRM databases, data analysis, segmentation and email-marketing platforms
  • Experience with campaign-management tools such as SailThru is a plus
  • Good understanding of HTML 
  • Excellent communication, both written and verbal
  • Ability to manage projects and prioritise tasks in a fast-moving environment
  • Highly analytical, numerical, accurate, systematic and methodical mindset
  • Excellent team player with great interpersonal skills

Responsibilities for the permanent role

  • Helping deliver the global email marketing strategy
  • Leading the timely execution of email programmes
  • Managing the scheduling, testing and deployment of all customer email campaigns
  • Tracking and reporting on the performance of all campaigns
  • Providing an email-marketing dashboard, highlighting all email metrics
  • Initiating workshops with wider teams to educate them on best practices
  • Managing the email database to identify key customer lifecycles
  • Managing response data for tactical email campaigns
  • Working with the global head of CRM to acquire new subscribers
  • Managing the quality of data capture across all touch points
  • Determine global segmentation and testing strategies
  • Managing catalogue proofing 
  • Creating a monthly CRM KPI pack from the database 
  • Managing third-party vendors 

To apply, please send a cover letter, CV and your salary expectations to hannah.jones@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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LONDON: Social Media Creative

Salary: DoE

Mr & Mrs Smith is looking for a witty writer and social media expert to create engaging content for all our platforms.

Based in our Shepherd's Bush office, the social media creative will have a keen eye for engaging images. They will run our Instagram, Facebook, Twitter, Google+ and Pinterest accounts, and help make these must-visit hubs for boutique hotel inspiration. This is a creative role, working with our content team in London, other Smith departments, and our offices in New York, LA and Melbourne.

Skills and experience

  • Proven experience of helping to develop a brand's social media strategy
  • Image curation and editing skills (video a bonus)
  • An instinctive understanding of the Mr & Mrs Smith tone of voice
  • A great knowledge of travel and what makes a boutique hotel worthy of the Smith collection
  • A detailed understanding of Smith’s competitive landscape
  • A sharp, pithy writing style (and sense of humour)
  • A bottomless well of engaging social media ideas
  • Proven SEO experience and familiarity with all relevant social media platforms and apps
  • An excellent grasp of current social media best practice
  • Detailed understanding of current thinking and trends on UGC/community content and, preferably, experience of building a community
  • Fastidiousness about grammar, spelling, syntax and rhythm that borders on antisocial
  • Ability to multi-task, self-manage and work as part of a team
  • Video shooting and editing skills a big bonus

Responsibilities

  • Respond to requests for social media promotion of Smith commercial campaigns
  • Maintain a visible day-to-day presence in online communities, including leading conversations where appropriate
  • Act as a focal point for social media within Smith, maintaining a calendar of activity, leading critical relationships with online press, bloggers, marketing and content contacts
  • Write, photograph and picture-edit across all our social channels
  • Analyse, interpret and share social media metrics to inform tactical activity against a set strategy
  • Help define and implement Smith’s social media strategy

If this sound like you, please email hannah.jones@smithhotels.com with your CV and a 140-character summary of why you're perfect for the job ASAP.

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LONDON: Customer/hotel-support coordinator 
Salary: £25,000 per annum (plus incentive pay and ancillary revenue PRP)

Customer/hotel-support co-ordinators will report directly to the Operations Team managers and will be responsible for the ongoing support of the commercial team, our customers, partners and hotels. They will have a multi-faceted role, primarily concerned with managing after-sales queries, hotel setup and administrative duties. They will be expected to provide a discerning customer experience, working in an efficient and professional manner at all times. They will be comfortable balancing a broad remit and working to a varied set of operational and commercial targets. Above all, Smith team members must embrace the Smith culture and bring positive energy and enthusiasm to the team.

Responsibilities

  • Being the first point of contact for all customers, hoteliers and external parties
  • Working alongside hoteliers to present their properties to the highest possible standard
  • Working closely with our expert Travel Team to resolve any obstacles to the booking process
  • Managing complaints
  • Administrating loyalty programs
  • Building strong inter-departmental relationships
  • Maintaining service levels by responding to clients and hotels
  • Filling the sales role, where required, by assisting prospective customers with their queries
  • Proactively selling Smith memberships and gift vouchers


Requirements

  • Flexibility to work in a travel environment, including some travel
  • Ability to work full-time on rotating shifts incorporating seven days a week from 7am to 11pm
  • Calm and positive demeanour
  • Highly organised, efficient and competency nature
  • Excellent attention to detail, with strong communication skills

Beneficial 

  • Comfortable and capable working within a dynamic environment
  • Ability to analyse and resolve difficult situations diplomatically
  • Experience working in a hotel or at a travel agency (highly beneficial, but not essential)
  • Fluency in other languages, particularly European languages (not essential)


To apply, please send a cover letter and CV to dominique.fitzhugh@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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SINGAPORE: Hotel Partnerships Manager
Salary: DoE

Mr & Mrs Smith is looking for an enthusiastic, efficient and self-starting Hotel Partnerships Manager to curate our hotel collection across Asia while managing our existing portfolio. The role will report to the regional manager and be based in our new satellite office in Singapore.

Responsibilities

  • The commercially driven curation of your portfolio
  • Account management of existing hotels in your portfolio
  • Improving and maintaining product quality 
  • Increasing profit margin and conversion rate
  • Leading commercial discussions with your hotel partners
  • Working with other departments to influence the performance of your portfolio
  • Analysing customer demand and maximising availability

Requirements

  • A love of boutique hotels
  • A keen eye for style and design
  • Commercial acumen and an analytical mindset 
  • Experience of negotiating at a senior level 
  • Ability to work in a fast-paced team, prioritising a busy workload
  • Exceptional communication skills
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive and Microsoft Office (Excel proficiency is a must) and quick adoption of new systems
  • Asian language skills are desirable
  • Travel-industry experience
  • Understanding of hotel distribution and inventory management

If this sounds like you, please send your CV and cover letter to apac_jobs@smithhotels.com by May 27th. 

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LONDON: Internships at Mr & Mrs Smith

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design
Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please email your CV to sevrin.morris@smithhotels.com.

Commercial
We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry.

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR
We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR team and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, high-profile promotions, membership schemes and the sales of our hotel guidebooks.

Online marketing
Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Travel Team
This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Editorial
We're interested in hearing from bright, web-savvy would-be wordsmiths with an interest in travel and ambitions to work in journalism and web and print publishing. Interns will be with our  editorial team full-time for two–four weeks (depending on their availability), assisting with the creation of insider travel content for our website and travel blog, and learning about all aspects of writing and editing. An English degree would be highly beneficial, and any experience subbing or proofreading would be useful – as would familiarity with WordPress or similar software.

Administration
We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are applying for in the subject line.