The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith.

Senior front-end developer

Location London    
Salary DoE    

This is a senior front-end web development role in a Linux/Symfony environment. You’ll be contributing to the development of API-driven, MVC-based reusable JavaScript components and systems.

Requirements

  • React experience
  • Javascript Unit Testing TDD (Jest)
  • HTML5, CSS3 and SASS
  • Native JavaScript (ES6, ES7)
  • OO JavaScript
  • Git
  • Webpack and NPM as a build tool
  • Responsive layouts, cross-browser support
  • Website/front-end performance optimisation
  • Knowledge of SEO

Nice but not required?

  • JIRA – Agile, Scrum experience (sprints, retrospectives)
  • Single-page–app experience
  • Redux
  • BEM
  • Twig templating
  • API and third-party integrations (Google maps, analytics etc)
  • Good understanding of Usability/UI/UX

To apply, please send a cover letter and CV (as a PDF) to [email protected]. (We can only respond to CVs with the requested experience.)

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Partnerships-support executive

Location London    
Salary DoE    

The partnerships support executive will report to the regional manager of hotel and villa partnerships and provide first-class support to a portfolio of new and existing hotel, villa and B2B partners. The successful candidate will contribute to the wider global team, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business, both culturally and commercially.

Responsibilities

  • Serving as the first point of contact for all hotel and villa partners, assisting and responding to queries and requests in a timely manner 
  • Providing B2B booking-partner support (including British Airways Holidays, DialAFlight, Vitality and Discovery)
  • Handling multiple queries simultaneously by phone and email with flair and personality
  • Working alongside our hotel and villa partners to ensure their properties are represented to a high standard, including loading offers, training on Smith’s systems, connecting them with third-party channel-management systems and making sure all properties on the site comply with our terms and conditions
  • Overseeing the addition of new hotels and villas to our site, including systems training
  • Improving and maintaining product quality, including rates, offer depth and inventory availability
  • Dealing with all extranet-related queries, both externally and internally
  • Working closely with our expert team of travel specialists to resolve any barriers to booking
  • Contributing to the wider partnerships team, meeting and exceeding KPIs

Requirements

  • Fluency in Italian to business standard 
  • Travel-industry experience, preferably with an online travel agent or other online environment
  • Ability to stay calm and positive under pressure, and to diplomatically resolve difficult situations
  • Commercial acumen and an analytical mindset
  • Ability to work in a fast-paced team, prioritising a busy workload
  • Understanding of hotel distribution, rates and inventory management
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive, Microsoft Office (Excel proficiency is a must), and quick adoption of new databases and systems
  • Legal eligibility to work in London

To apply, please send a cover letter and CV (as a PDF) to [email protected]. (We can only respond to CVs with the requested experience.)

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Senior PHP Symfony developer

Location London    
Salary DoE    

We’re looking for an experienced PHP/Symfony3 senior web developer to join our expanding in-house development departm. As the newest addition to a growing department, you will work on our well-known travel website developing both front- and back-end systems and using several technologies, including Symfony3, PHP7, MySQL and ElasticSearch. Ultimately, we’re after a bright, analytical, reliable, self-motivated and experienced developer, keen to join an exciting luxury-travel company that prides itself on building cutting-edge creative and technical solutions.

Requirements

  • Excellent problem-solving skills and approach to challenges  
  • Thorough knowledge of Symfony3
  • A love of using and teaching best practises, such as DRY and SOLID 
  • Desire to live and breath unit testing 
  • Fondness for stand ups, sprint planning and retrospectives 
  • High motivation, a proactive nature and keenness to help develop the team
  • Ability to be comfortable in a Project Lead position 

Desired

  • Experience working in the travel industry; understanding how rates and availability work would be a major plus
  • Experience working with CMS or e-commerce systems
  • Experience working with high-traffic websites
  • Experience working with medium- to high-transaction websites
  • Working knowledge of ElasticSearch

To apply, please send a cover letter and CV, as a PDF, to [email protected]. (We can only respond to applications with the requested experience.)

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Member-services consultants

Location London and Los Angeles    
Salary £25,000, or local equivalent, plus bonus    

Responsibilities

  • Serve as the first point of contact for all Smith members
  • Handle multiple member services queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answer after-sales and membership queries and provide the highest level of customer service to members 
  • Provide a travel-concierge service to members before, after and during their trips 
  • Manage complaints for any OB bookings, ensuring Smith always puts the member first
  • Maintain service-level averages by responding to all interactions with members in a timely and effective manner
  • Where required, support the Smith24 sales team by assisting prospective customers with their travel queries
  • Handle live chat and typeforms for all members
  • Proactively sell Smith Get a Room gift vouchers and memberships 
  • Manage a portfolio of properties to ensure we have rate parity across our collection 

Requirements

  • Availability to work on a full-time basis on a rotating-shift schedule, incorporating seven days a week from 7am to 5pm
  • Ability to remain calm and positive under pressure
  • Must be highly organised with an efficient personality
  • Excellent attention to detail, with strong communication skills (both written and spoken)
  • Confidence when working in a dynamic environment
  • Mature outlook, professional attitude and team-oriented approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Passion for customer service 

Desired

  • Experience working in a hotel or at a travel agency
    Fluency in other languages, particularly European

To apply, please send a cover letter and CV, as a PDF, to [email protected]. (We can only respond to applications with the requested experience, and applicants must be eligible to work in Singapore.)

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Hotel and villa partnerships intern

Location London    
Salary Lunch and travel allowance    

Mr & Mrs Smith is looking for an intern to assist the hotel partnerships team for three months. The role is based in our London office.

Responsibilities

  • Checking competitor sites, as well as hotels’ own sites, to maintain and improve our rates and offers 
  • Assisting the partnerships team in cross-referencing images for new hotels, ensuring all files meet our requirements
  • Sourcing and logging new pictures for existing hotels, working with the art department to make sure changes are made on time
  • Monitoring and logging marketing initiatives for our collection of hotels across all markets
  • Checking new hotel launches to optimise location, images and key selling points after checks by staff
  • Following up with hotels for missing reviewer vouchers
  • Contacting hotels who haven’t completed necessary forms, making sure there are no obstacles to completion
  • Updating hotel contact information in Salesforce

Requirements

  • Ability to work in a fast-paced team and prioritise a busy workload
  • Attention to detail, promptness and accuracy 
  • Exceptional communication and organisational skills
  • Familiarity with Google Drive and Microsoft Office (Excel proficiency is a must), and quick adoption of new systems
  • A keen eye for style and design

To apply, please send a cover letter and CV, as a PDF, to Jenny Mouyon as soon as possible. (We can only respond to applications with the requested experience.)

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Internships at Mr & Mrs Smith

Location LONDON    
       

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design

Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor in requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial

We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

Online marketing

Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24

This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration

We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to [email protected], specifying which role you are applying for in the subject line.