Careers with Smith

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith…

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LONDON Editorial Assistant
Salary DoE


We are looking for a full-time editorial assistant to join our growing, London-based editorial team, to start as soon as possible.


Responsibilities

 

  • The successful candidate will be required to research and write descriptive and witty copy for new hotels and villas joining Mr & Mrs Smith’s collection (around four or five a month). 
  • Help to proofread hotel and villa overviews, destination guides, room descriptions and press releases
  • Keep the current hotel information on the Mr & Mrs Smith site as up-to-date as possible by processing update requests
  • Create compelling copy for marketing campaigns and new pages on the website to a tight deadline
  • Pitch and write blog posts 
  • Take ownership of ongoing website projects (fixing broken links, checking for missing copy, site housekeeping etc.)
  • From time to time, visit hotels to update their overviews and research content for the blog


Requirements

 

  • The ideal candidate must have a sharp editorial eye; impeccable grammar and spelling, an engaging writing style and a flair for accuracy are absolute necessities within the role
  • The ability to work to tight deadlines and work on projects both alone and with the team
  • The confidence to liaise with the marketing, travel and commercial teams to bring projects to fruition
  • An aptitude for proofreading and fact-checking
  • The ability to work in a CMS and GDocs
  • A fast learner who’s happy to take initiative


Desired

 

  • A solid understanding of Microsoft Office and Wordpress
  • An understanding of the Smith brand
  • Experience of working in an editorial role in the travel/luxury sector
  • A passion for travel


To apply, please send a cover letter, CV and details of your current salary to kate.weir@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.) Information about further benefits is available on request.


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MALLORCA: Smith Villas Client-Service Manager
Salary: DOE

 
Mr & Mrs Smith is seeking a full-time client-service manager to join our team in Mallorca, to start in February 2017.

The successful candidate’s weekly routine will include administrative tasks in the on-island office, executing thorough villa checks at private properties from our portfolio and liaising with clients for pre-arrival planning, arrival greetings and to discuss their requirements during the stay.


Responsibilities

  • Overall responsibility on-island for guests of Mr & Mrs Smith villas 
  • Liaising with guests before their stay
  • Managing quality control of the villas both pre-season and before guest stays
  • Managing successful working relationships with villa owners and their staff
  • Meeting guests at the airport on arrival and handling guest check-in (usually on Saturdays)
  • Serving as the first point of contact for guests during their stay 
  • Delivering an excellent client experience
  • Maintaining accurate details of facilities for clients’ reference
  • Working with the Smith head office as well as local suppliers 
  • Aiding with the curation of new properties to expand our portfolio


Requirements

  • Extensive client-management skills, preferably within luxury segment
  • Fluency in Spanish and English
  • Availability for regular weekend work in high season
  • Full driving license
  • Excellent IT skills
  • Organisation, efficiency and an ability to work calmly under pressure
  • A proven track record in problem solving and complaint resolution


Desirable

  • Knowledge of Mallorca
  • Experience of living and driving outside the UK (preferably in Spain)

 

To apply, please send a cover letter and CV to flora.last@smithhotels.com (We can only respond to CVs with the requested experience.)


About Mr & Mrs Smith
Founded in 2003, award-winning boutique-hotels website and booking service Mr & Mrs Smith is headquartered in London and has offices in Los Angeles, New York and Singapore. The global team maintains a hand-picked and anonymously reviewed collection of more than 950 stylish stays at mrandmrssmith.com, as well as a dedicated collection of outstanding child-friendly hotels at smithandfamily.co.uk. Smith Villas – an exciting new addition to the Mr & Mrs Smith collection – is a selection of stylish private homes available to rent in the Balearics. 

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London PHP/Symfony web developer 
Salary DoE


We are looking for an experienced PHP/Symfony3 web developer to join an expanding, internal development team and work on Mr & Mrs Smith’s exclusive travel website. The role will be based in our London office, in Shepherd’s Bush.

As boutique-travel experts with a cherry-picked collection of the most stylish stays around the world, we want you to help us remain at the forefront of our industry, helping our websites to develop, be innovative and outshine the rest. As the latest addition to a growing team, you will work on our well-known travel website developing both front- and back-end systems, using technologies, such as Symfony3, PHP5/7 MySQL and Elasticsearch.

This role is perfectly suited to an ambitious and experienced web or PHP developer wishing to join a company that aims to push the boundaries of technology and creativity. You will need to progress fast, and settle in quickly to become a linchpin to the small team working on the Mr & Mrs Smith website. You will develop expertise in all areas of our functionality to help build and support our global teams.

 

Requirements

  • Excellent problem-solving skills – the ideal candidate should enjoy a good challenge
  • At least two years’ previous experience in commercial programming
  • Experience of working with frameworks, preferably Symfony
  • Experience of working with OOP in PHP5/7
  • Proficiency in MySQL
  • Proficiency with cross-browser, cross-platform issues; the candidate must be dedicated to web standards
  • Experience working with CMS or e-commerce systems
  • The candidate should be highly motivated and proactive, and be willing to grab the challenge of working for a dynamic, growing company in a team environment


Ultimately, we’re after a bright, analytical, reliable, self-motivated and experienced developer, who’s keen to join an exciting luxury-travel company that prides itself on building cutting-edge creative and technical solutions.

The candidate should expect a challenging and technical environment, and to work on a complex web project aimed at dynamically responding to our customers’ and staff’s requests, so be ready to hit the ground running.

To apply, please send a cover letter, CV and details of your current salary to dev.job@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.) Information about further benefits is available on request.
 

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LONDON: Digital marketing manager
Salary: DoE


We are looking for a full-time digital marketing manager to join our growing, London-based global marketing team, to start as soon as possible.


Responsibilities

 

  • The successful candidate will be responsible for developing and managing digital-acquisition-driven marketing campaigns
  • Managing media agencies to implement PPC, metasearch, paid social, programmatic and affiliate marketing 
  • Working with the brand marketing team to create digital campaigns and raise brand awareness
  • Planning of all digital marketing and controlling associated budgets
  • Measuring and reporting on the performance of all digital-marketing campaigns, and assessing how effective they are in achieving the team goals, in terms of ROI and KPIs
  • Identifying trends and using these insights to optimise the company’s ongoing performance and expenditure
  • Working closely with internal teams: social media, CRM, e-commerce, tech and brand marketing
  • Collaborating with any other vendors or third-party suppliers, as required
  • Reviewing new technologies to ensure the company is at the forefront of developments in digital marketing


Requirements

 

  • The successful candidate will have a university-level education (or an international equivalent) and is based in London
  • At least three years’ experience in a similar digital marketing role
  • Experience in overseeing and managing PPC (Google and Bing), paid social and programmatic marketing campaigns.
  • Demonstrable working knowledge of requisite digital marketing components: email, SEO, PPC, content, programmatic, social and affiliates
  • A thorough understanding of current online marketing concepts, strategy and best practice, e.g. attribution
  • A proven ability to work to tight deadlines and manage multiple digital marketing projects simultaneously
  • Strong organisational and management skills
  • The ability to be highly creative, with experience in identifying target audiences and devising digital campaigns that both engage and inform
  • A solid knowledge of website-analytics tools (e.g. Google Analytics)
  • A working knowledge of ad-serving tools (e.g. DoubleClick)
  • Strong analytical skills and data-driven thinking


Desired

 

  • Previous experience of working on global campaigns
  • Experience of working in the travel/luxury sector
  • Experience in A/B and multivariate testing
  • Experience in running campaigns with metasearch suppliers eg. Trivago or Kayak
  • Experience in affiliate marketing


To apply, please send a cover letter, CV and details of your current salary to jobs@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.) Information about further benefits is available on request.

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LONDON: GoldSmith Concierge
Salary: DoE
 
Mr & Mrs Smith are seeking a GoldSmith concierge to offer a high level of customer service to their top customers. This role is based in our London office from Monday to Friday, but potential candidates are required to be flexible and on call to assist and meet the needs of our members when required. 
 
Details
 
  • This role involves providing a travel-concierge service to our top customers before, during and after their trip
  • Using the candidate’s initiative and creativity to meet the needs of our customers
  • Assisting in creating itineraries for our top customers
  • Working closely with our commercial and CRM teams
  • Ensuring GoldSmiths are registered for member benefits, including car hire and priority passes
  • Working towards a shared goal of retaining and building active top customers
  • Working closely with both the GoldSmith and Smith24 sales teams
  • Organising and attending events for top customers 
  • Helping to generate revenue by offering to book additional services, such as tickets to the theatre and sporting events
 
 
Requirements
 
  • The ideal candidate will have a strong work ethic, both independently and as part of a team
  • Previous experience in dealing with high-net-worth customers
  • In-depth knowledge of Mr & Mrs Smith’s partners, including flight and tour operators and DMCs
  • A ‘nothing is too much trouble’ attitude
  • Must be prepared to be on call outside working hours to assist customers in urgent situations
  • Must be passionate about delivering personalised service to a high standard
 
 
To apply, please send a cover letter and CV to charlie.craig@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.) Details of further benefits are available on request.

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LOS ANGELES AND LONDON: CRM manager
 
Salary: DoE
 
Here at Mr & Mrs Smith we aim to inspire each member to book with us again. We want to achieve this by offering:
 
  • The best possible service and support for customers before, during and after their trip
  • An unrivalled collection of hotels and travel packages
  • A personalised selection of exclusive offers and travel packages
  • A ‘best in class’ membership scheme with a range of special rewards
  • A series of events and extras that genuinely surprise and delight our members
 
Mr & Mrs Smith is seeking two full-time CRM managers to join our growing global marketing team: a temporary position to cover maternity leave in our London office and a permanent position in our Los Angeles office, both available to start immediately. 
 
Responsibilities
 
  • Organising exclusive members events with a range of partners 
  • Delivering personalised print campaigns
  • Preparing outbound marketing messages (including emails, direct mail, push notifications and event invites) and analysing client engagement for marketing purposes
  • Understanding what motivates different customer demographics to book through Mr & Mrs Smith and using that knowledge to design targeted messages and incentives
  • Working with different teams. On occasion the candidate may be required to present to senior management
  • Occasionally covering for the team manager during holiday periods
 
Requirements
 
  • A proactive approach and the ability to work autonomously; limited administrative support (covering content, imagery and business-intelligence analysis) is provided for this role
  • The successful candidate must be university educated 
  • They must be eligible to work in the country where the role is based
 
Desired
 
  • Demonstrable marketing expertise for destinations outside the US and UK
  • Previous experience of working in the travel industry and a passion for travel
  • An understanding of marketing a luxury brand
  • Fluency in another language 
  • Familiarity with the CRM tools we use
  • Candidates with no previous experience in a CRM role will still be considered, as they may be able to bring unique marketing talents and experience to the table and complement the team
 
To apply, please send a cover letter and CV to sean.collins@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.) Details of further benefits are available on request.

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LOS ANGELES: Travel specialist
Salary: OTE $80,000 

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 
 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV to barry.faulkner@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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LOS ANGELES: Support specialist
Salary: OTE $45k 

 
Mr & Mrs Smith is seeking a support specialist to report directly to the operations-team manager and provide first-class customer service to all Smith clients.
 
Responsibilities

  • Serving as the first point of contact for all customers, hoteliers and external parties
  • Handling multiple queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answering after-sales and membership queries
  • Working alongside hoteliers to present their properties to the highest possible standard, including; training them on Smith systems, connecting them with third-party systems (such as channel managers) and ensuring all properties on-site are in compliance with the Smith terms and conditions
  • Working closely with our expert team of travel specialists to resolve any barriers to booking
  • Managing the complaints process, ensuring Smith always puts the customer first
  • Maintaining service levels by responding to all interactions with both clients and hotels in a timely and effective manner
  • Where required, filling the sales role and assisting prospective customers with their travel queries
  • Proactively selling Smith gift vouchers

 
Requirements

  • Flexibility to travel locally and internationally
  • Availability to work on a full-time basis on a rotating shift schedule, incorporating seven days a week from 7am to midnight
  • Ability to remain calm and positive under pressure
  • Highly organised, efficient personality
  • A high level of technical competency, including administrative skills
  • Excellent attention to detail, with strong written- and spoken-communication skills
  • Capability to work comfortably within a dynamic environment
  • A mature outlook, professional attitude and team-oriented approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Experience working in a hotel or at a travel agency (highly beneficial, but not essential)
  • Fluency in other languages, particularly European (not essential)
  • Unlimited eligibility to work in the US

 
To apply, please send a cover letter and CV to barry.faulkner@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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LONDON: Internships at Mr & Mrs Smith

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design
Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial
We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry.

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing
We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing
Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24
This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration
We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are applying for in the subject line.