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Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith…

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LONDON: Office Manager
Salary: £18–20k DOE


Mr & Mrs Smith is on the look-out for an efficient and engaging office manager with a calm, problem-solving approach and a talent for organisation. The full- or part-time role is based at our London headquarters in Shepherd’s Bush and will involve supporting the 80-strong Smith team, working with all departments to ensure that our office operates smoothly and effectively.

Responsibilities

  • Running reception and acting as the central point of contact for all office enquiries
  • Greeting visitors, filing, managing post and courier deliveries
  • Meeting-room management
  • Ensuring the office is organised and tidy
  • Organising staff events, both social and professional
  • Maintaining office services/suppliers, including security, building management, insurers, cleaners and taxis
  • Assisting stationery, including business cards and letterhead
  • Wide-ranging admin duties across all departments 
  • Basic personal-assistant duties for company management
  • Other ad hoc duties 
     

Requirements

  • Excellent telephone manner
  • First-rate organisational skills
  • An ability to work well under pressure
  • A pro-active, can-do attitude
  • IT skills: MS Office programs (especially Excel), online research and adaptability to new systems
  • Previous admin experience

If you’d relish the challenge of running a fast-paced office, staffed by some of the most energetic people in the business, please send your CV and a cover letter explaining why you’d be perfect to hannah.jones@smithhotels.com before 20 February. 

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LONDON: Front-end web developer
Salary: DOE

Responsibilities


You'll be ambitious, bursting with ideas about ways to improve the systems you work with and always looking to improve on your skills. You'll pool ideas with your team and come up with increasingly inventive solutions. You love JavaScript, CSS and HTML; you know that LESS is more (but SASS is the answer), and you'll want to get involved with leading-edge front-end tech. You have some interesting projects you’ve worked on in the past, at home or at work, and you want to work with an awesome bunch of guys and girls who care that they are doing the right thing in the right way. 

This role is a front-end web development role in a Linux/Symfony environment. You'll contribute to the development of API-driven, MVC-based reusable JavaScript components and systems.

Key technical skills

  • HTML5, CSS3 and SASS
  • Native JavaScript (ES5), closures
  • OO JavaScript
  • jQuery, AJAX, JSON
  • Git
  • Responsive layouts, cross-browser support
     

Desireable skills

  • Backbone.js and Ampersand.js
  • Lodash
  • React, JSX and Flux
  • Webpack, require, promises
  • Twig templating
  • Unit testing
  • API and third-party integrations (Google maps, analytics etc.)
     

About the team

The Mr & Mrs Smith web-development team takes responsibility for creating and updating a large variety of global systems. Some are complex databases, some are highly functional back-end tools, and others are customer-facing websites, but we apply many of the same principles across the board: our obsession with detail, desire to share knowledge, and scant disregard for deadlines (because quality trumps time). Our number is legion (well, around 15), with two QA, three front-end developers, one designer, two photo editors, six (yes, six) back-end PHP developers, one Head of Development and one CTO. We don't often deploy bleeding-edge solutions, but we remain ahead of the curve and adopt leading-edge technologies where these can help us achieve our goals and targets. We hold regular knowledge-sharing sessions, often go to the same industry meet-ups, and maintain a presence on the conference scene. Most Fridays we get together for a team lunch and an end-of-week G&T. 

Technology

Our technology stack is primarily built around PHP 5.6, Symfony2 framework, all running with MySQL, Cassandra, ElasticSearch, Nginx and other technologies on AWS. We use Jenkins, PHPUnit and Selenium to contribute to our quality management. Our code base is managed via Git. Our front-end technologies include HTML4/5 (Twig templating in Symfony), CSS3.0, Sass and JavaScript, including in-house and third-party libraries managed via NPM. Across our sites we use Backbone/Ampersand, jQuery, Lodash, React/JSX/Flux, some AngularJS and plenty of native JS. Our sites are built with responsive grids and can be viewed across all major browsers and devices.

To apply, please send a cover letter and CV to dev.job@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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LONDON: QA Tester
Salary: DOE

Mr & Mrs Smith is looking for QA Engineer with a passion for quality, focusing on the delivery of automated functional and user acceptance testing of complex web applications.
You will work closely with the developing team, business stakeholders to ensure we continually ship the best quality product. 

Key Responsibilities 
? Develop and continually improve the existing automation test suite. 
? Be a master of the art of transforming a user story into a test case 
? Own the product alongside the business and set priorities  
? Suggest improvements to our QA process and report on key metrics

Your Experience 

A good understanding of programming languages  like Java /PHP
Automated testing tools, techniques and methodologies, like Selenium Webdriver,, JUnit or Testing.
Mobile, iOS testing experience 
Basic SQL (inserts, updates, selects) 
BDD experience with Cucumber.
Bug reporting and end­ to ­end system testing. 
Experience of working in an Agile environment .
Familiarity with Continuous Integration and associated tools (Jenkins) 


To apply, please send a cover letter and CV to dev.job@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

 

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LONDON: Junior Picture Editor
Salary: DOE

We are currently seeking a full-time junior picture editor to join the London team, working on our image selection for all of the Mr & Mrs Smith products. The perfect candidate will have a great eye for composition, be highly organised and comfortable working autonomously as well as alongside our in-house design team. The position would suit a recent graduate and is available immediately.
 

Responsibilities

  • Sourcing, selecting and optimising images for our websites
  • Working within our brand guidelines
  • Keeping the in-house image library is up to date
  • Ensuring all images are correctly filed
  • Ad hoc support for marketing projects
     

Requirements

  • Proficiency in Adobe Creative Suite (Photoshop/Illustrator)
  • Good written and spoken communication skills
  • Ability to work to deadlines 

To apply, please send a cover letter and CV to jobs@smithhotels.com with your salary expectations as soon as possible. (We can only respond to CVs with the above requirements.)

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LONDON: Customer/hotel-support coordinator 
Salary: £25,000 per annum (plus incentive pay and ancillary revenue PRP)

Customer/hotel-support co-ordinators will report directly to the Operations Team managers and will be responsible for the ongoing support of the commercial team, our customers, partners and hotels. They will have a multi-faceted role, primarily concerned with managing after-sales queries, hotel setup and administrative duties. They will be expected to provide a discerning customer experience, working in an efficient and professional manner at all times. They will be comfortable balancing a broad remit and working to a varied set of operational and commercial targets. Above all, Smith team members must embrace the Smith culture and bring positive energy and enthusiasm to the team.
 

Responsibilities

  • Being the first point of contact for all customers, hoteliers and external parties
  • Working alongside hoteliers to present their properties to the highest possible standard
  • Working closely with our expert Smith24 team to resolve any obstacles to the booking process
  • Managing complaints
  • Administrating loyalty programmes
  • Building strong inter-departmental relationships
  • Maintaining service levels by responding to clients and hotels
  • Filling the sales role, where required, by assisting prospective customers with their queries
  • Proactively selling Smith memberships and gift vouchers


Requirements

  • Flexibility to work in a travel environment, including some travel
  • Ability to work full-time on rotating shifts incorporating seven days a week from 7am to 11pm
  • Calm and positive demeanour
  • Highly organised, efficient and competency nature
  • Excellent attention to detail, with strong communication skills
     

Beneficial 

  • Comfortable and capable working within a dynamic environment
  • Ability to analyse and resolve difficult situations diplomatically
  • Experience working in a hotel or at a travel agency (highly beneficial, but not essential)
  • Fluency in other languages, particularly European languages (not essential)


To apply, please send a cover letter and CV to dominique.fitzhugh@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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London: Travel consultant/travel specialist
Salary: OTE £80k
 

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients.
 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers and memberships
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required
     

Requirements

  • At least 10 years of travel-industry experience, preferably with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV to jobs@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

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LONDON: Hotel Partnerships Manager
Salary: DoE


Mr & Mrs Smith is seeking a hotel partnerships manager to curate and manage hotels in EMEA. The role will report to the regional manager and be based in our Shepherd’s Bush office.
 

Responsibilities

  • The commercially driven curation of your portfolio
  • Account management of existing hotels in your portfolio
  • Improving and maintaining product quality 
  • Increasing profit margin and conversion rate
  • Leading commercial discussions with your hotel partners
  • Working with other departments to influence the performance of your portfolio
  • Analysing customer demand and maximising availability
     

Requirements

  • A love of boutique hotels
  • A keen eye for style and design
  • Commercial acumen and an analytical mindset 
  • Experience of negotiating at a senior level 
  • Ability to work in a fast-paced team, prioritising a busy workload
  • Exceptional communication skills
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive and Microsoft Office (Excel proficiency is a must), and quick adoption of new systems
  • European language skills are desirable (especially Italian and French)
  • Travel industry experience
  • Understanding of hotel distribution and inventory management
  • A full UK driving license

If this sounds like you, please send your CV to jobs@smithhotels.com.

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SANTA MONICA: Sales manager
Salary: DOE


The sales manager will report directly to the chief commercial officer, working alongside the travel-operations manager and the regional hotel-partnerships manager to deliver the best customer experience in the world. The primary focus will be the performance and management of the global sales team. 

The successful applicant will come from a luxury-sales background within the travel industry, will be comfortable in a dynamic environment and will always maintain a friendly and positive disposition. The sales manager will grow offline-sales revenue, optimising the performance of the team and be comfortable working in a target-driven environment.
 

Skills and experience

  • Ten or more years of senior sales experience, with at least five years of management experience
  • A self-motivated and target oriented personality
  • An unrelenting focus on growth
  • Experience managing a sales team in a digital environment
  • A strong commercial background, in both an online and offline environments
  • Expertise in training, development and embedding sales techniques into luxury-sales teams
  • Expertise in using data and systems to drive decisions, and an analytical ability to report on key sales metrics
     

Responsibilities

  • Developing offline strategy, tactics, sales plans and profit targets for the sales team in conjunction with the CCO and other sales managers
  • Working with senior commercial leadership to optimise the global workforce and prioritise initiatives based on customer-led segmentation metrics
  • Working very closely with the hotels and marketing teams to ensure we have the best hotels and the best offers as customer demand dictates
  • Working within the Smith24 team to ensure sales and support teams are working together to provide an enjoyable working environment and brilliant customer experiences
  • Joining the rest of the team on the phones and setting the standard for sales performance

To apply, please send a cover letter, CV and your salary expectations to jobs@smithhotels.com. Only CVs with the experience requested will receive a response.

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LONDON: Internships at Mr & Mrs Smith

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design
Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial
We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry.

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing
We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing
Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24
This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration
We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are applying for in the subject line.