The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith...

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Videographer-in-Residence Programme

Location London or Los Angeles    
Project fee £16,000 (US$20,500)    

If you're a talented videographer who loves to travel, you may be interested to hear that we're launching a videographer-in-residence programme.

This three-month placement will allow you to see – and capture – the world, and have your work shared with a global audience. More details at https://www.mrandmrssmith.com/2017-videographer-in-residence-programme.

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Digital Photo Editor, WordSmith

Location Los Angeles    
Salary DOE    

Mr & Mrs Smith is hiring a full-time Digital Photo Editor to work on WordSmith, our luxury travel blog. The photo editor will play a major role in defining and maintaining the visual style of the blog and ensuring all features are fully optimised for readers, search engines and the company’s commercial objectives. 
 
The ideal candidate will need great image research skills, a good eye for composition, be highly organised and methodical, be comfortable working autonomously as well as alongside our in-house staff editors, and have a solid understanding of SEO. This position will report to the Lead Editor for WordSmith.
 
Responsibilities

  • Source, select and optimize images for the blog and its amplification channels ( including email and social media)
  • Create and manage a photo style guide for the blog
  • Liaise with staff editors and global picture editors on a regular basis
  • Adhere to all license and copyright requirements
  • Ensure all new digital assets are filed correctly in the global image library
  • Upload and lay out every feature on the Wordpress CMS following the blog style guidelines
  • Ensure every article published is optimized for SEO and for cross-site searchability
  • Liaise with the internal tech team to identify, isolate and report bugs and site improvements
  • Work with Lead Editor to create a photo and editorial workflow to hit daily/weekly publishing goals
  • Ad hoc support for marketing projects

 
Requirements

  • Proficiency in Adobe Photoshop 
  • Adept at working in WordPress
  • Good understanding of HTML
  • Great eye for composition and top-notch photo selection skills
  • Good sense of what images make people click
  • Thorough understanding of what makes a good headline and image combo
  • Good written and spoken communication skills
  • Ability to work to deadlines 
  • Collaborative attitude and open to feedback
  • Highly organized and detail oriented
  • College degree and minimum 1-year online photo editing experience (internships considered)

 
To apply, please send a cover letter and resume to [email protected] as soon as possible. (We can only respond to resumes with the requested experience.)

 

Travel Specialist

Location Los Angeles    
Salary OTE $65,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally
  • Must be eligible to work in the US
We are currently fully staffed in our sales team, but if you're interested in working for Mr & Mr Smith in the future, please drop Victoria Miller a line. 
 

Support Specialist

Location Los Angeles    
Salary DOE    

Mr & Mrs Smith is seeking a support specialist to join our Los Angeles office to provide first-class customer service to all Mr & Mrs Smith clients.

Responsibilities

  • Serve as the first point of contact for all customers, hoteliers and external parties
  • Handle multiple queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answer after-sales and membership queries
  • Work alongside hoteliers to ensure their properties are represented to a high standard, including training them on Mr & Mrs Smith systems, connecting them with third-party systems (such as channel managers) and ensuring all properties on the site comply with the Mr & Mrs Smith terms and conditions
  • Work closely with our expert team of travel specialists to resolve any barriers to booking
  • Manage the complaints process, ensuring Smith always puts the customer first
  • Maintain service levels by responding to all interactions with both clients and hotels in a timely and effective manner
  • Where required, fulfil a sales role and assist prospective customers with their travel queries
  • Proactively sell Mr & Mrs Smith’s 'Get a Room' gift vouchers
  • You'll ensure competitiveness by improving and maintaining the quality of our products, including rates, offer depth and inventory availability
  • You'll oversee hotel launches, including the management of set-up data and systems training

Requirements

  • Availability to work on a full-time basis on a rotating shift schedule, incorporating seven days a week from 7am to 11pm
  • The ability to remain calm and positive under pressure, and to analyse and diplomatically resolve difficult situations
  • The successful candidate must be efficient and highly organised
  • Have high level of technical competency, including administrative skills
  • Pay excellent attention to detail
  • Possess strong written and verbal communication skills 
  • Have confidence when working in a dynamic environment, and a mature outlook, professional attitude, and team-oriented approach

Desired

  • Experience working in a hotel or at a travel agency 
  • Fluency in other languages, particularly European languages

To apply, please send a cover letter and resume to Clare Launchbury or Eric Weingarten as soon as possible. (We can only respond to resumes with the requested experience.)

Travel Specialist

Location London    
Salary OTE £50,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally
We are currently fully staffed in our sales team, but if you're interested in working for Mr & Mr Smith in the future, please drop Victoria Miller a line. 

Internships at Mr & Mrs Smith

Location LONDON    
       

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design

Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial

We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing

We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing

Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24

This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration

We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to [email protected], specifying which role you are applying for in the subject line.