The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith...

Six vacancies

Associate Content Editor

Location London    
Salary DOE    

We are looking for a full-time Associate Content Editor to join our growing, London-based editorial team, to start as soon as possible.

Responsibilities

  • The successful candidate will be required to research and write descriptive and witty copy for new hotels and villas joining Mr & Mrs Smith’s collection (around four or five a month) 
  • Help to proofread hotel and villa overviews, destination guides, room descriptions and press releases
  • Keep the current hotel information on the Mr & Mrs Smith site as current as possible by processing update requests
  • Create compelling copy for marketing campaigns and new pages on the website, all to tight deadlines
  • Pitch and write blog posts 
  • Take ownership of ongoing website projects (creating customised searches and landing pages for the site, fixing broken links, checking for missing copy, site housekeeping etc.)
  • From time to time, visit hotels to update their overviews and research content for the blog
     

Requirements

  • The ideal candidate must have a sharp editorial eye; impeccable grammar and spelling, an engaging writing style and a flair for accuracy are absolute necessities within the role
  • The ability to meet tight deadlines and work on projects both alone and with the team
  • The confidence to liaise with the marketing, travel and commercial teams to bring projects to fruition
  • An aptitude for proofreading and fact-checking
  • The ability to work in a CMS and Google Drive applications (especially GDocs)
  • A fast learner who’s happy to take initiative

Desired

  • A solid understanding of Microsoft Office and Wordpress
  • An understanding of the Smith brand
  • Experience of working in an editorial role in the travel/luxury sector
  • A passion for travel


To apply, please send a cover letter, CV and details of your current salary to [email protected] as soon as possible. (We can only respond to CVs with the requested experience.) Information about further benefits is available on request.

Senior Digital Designer

Location London    
Salary DOE    

Mr & Mrs Smith are looking for a Senior Digital Designer to take responsibility for all interaction design, art direction and visual design development of digital products and communications. This is a hands-on creative role where you will be required to make design decisions, liaise with other stakeholders and consult on new innovation in front-end best practice.

Responsibilities

  • Work across the journey of conceptualisation all the way through to execution and delivery of projects
  • Articulate to stakeholders why you’ve made certain creative decisions and how they benefit the brand
  • Take creative/design responsibility of allocated projects under the guidance of the Digital Product Director to create new and innovative features
  • Ensure all designs deliver a commercial benefit with a user centric focus
  • Translate wireframes and prototypes into visual & interaction designs
  • Prototype key features with UX/IA
  • Initiate, suggest, and spearhead major UI re-factorings for a more intuitive user-experience
  • Responsible for detailing all visual and interaction design into specifications for developers
  • Manage your time effectively to ensure the timely delivery of projects

Requirements

  • Advanced skills in the entire Adobe creative suite, with specific focus on Illustrator, InDesign, After Effects and Photoshop
  • Ability to adapt to a workflow that will involve Sketch, Principle (or similar) and Invision
  • Ability to work with developers to create and maintain a living, front-end style guide and UI pattern library 
  • An understanding of print design
  • An understanding of high-level front-end code
  • Proven ability to generate assets for build phases
  • Experience developing digital design concepts and bringing these to life with stunning visual designs
  • At least 3 years e-commerce experience with proven skills of work on mobile product interfaces
  • A portfolio that includes high quality pixel work as well as wireframes and interaction designs
  • Capable of taking design and performance feedback extremely well
  • Naturally entrepreneurial with great attention to detail

To apply please send a cover letter, CV and link to your portfolio to [email protected] as soon as possible. (We can only respond to CVs with the requested experience.)

PHP Symfony Developer

Location London    
Salary DOE    

We are looking for an experienced PHP/Symfony3 web developer to join our expanding internal development team. As the latest addition to a growing team, you will work on our well-known travel website developing both front- and back-end systems, using several technologies, including Symfony3, PHP5/7 MySQL and ElasticSearch. Ultimately, we’re after a bright, analytical, reliable and self-motivated, experienced developer, keen to join an exciting luxury travel company that prides itself on building cutting-edge creative and technical solutions.

Requirements

  • Excellent problem-solving skills and approach to challenges.
  • At least two years’ commercial programming experience. 
  • Experience working with frameworks, preferably Symfony. 
  • Experience with OOP in PHP5/7 and proficiency in MySQL.
  • Proficiency with cross-browser, cross-platform issues and dedicated to web standards. 
  • Experience working with CMS or e-commerce systems. 
  • Highly motivated, proactive and keen to work for a dynamic, growing company in a team environment. 

Expect a challenging and technical environment, working on a complex web project where we pride ourselves on dynamically responding to our customers’ and staff’s requests, so be ready to hit the ground running.

To apply please send a cover letter, CV and link to your portfolio to [email protected] as soon as possible. (We can only respond to CVs with the requested experience.)

 

Support Specialist

Location Los Angeles    
Salary OTE $45,000    

Mr & Mrs Smith is seeking a support specialist to report directly to the operations-team manager and provide first-class customer service to all Smith clients.

Responsibilities

  • To work closely with the S24 management team to conceptualise, create and deliver operational discipline and best practice.
  • To promote an organised and efficient working environment to assure all support specialists are working to agreed best practice globally. 
  • Remain an active member of the S24 support team, continuing to hit KPI targets on a regular basis.
  • Assist the team on a daily basis with various inbox queries as part of ongoing ‘on the job’ support training to upskill your team as quickly as possible.
  • Conduct regular monthly one-on-ones with your team to provide constructive feedback and a development plan tailored to each support specialist. Progress to be monitored.
  • Arrange regular systems training.
  • Coach and develop the team to hit KPIs and influence positive change in rate parity scores, inventory and ensuring launches happen on time when in your control to do so.
  • Institutionalise the ‘Power Hour’ and assure support specialists are using this time effectively.
  • Assure the support inbox is actioned in the agreed time frame and allocated fairly among the team. 
  • Coach and develop the team in effective customer and hotel complaint handling, ensuring complaints are prioritised and dealt with swiftly. A standardised complaints handling procedure to be implemented including an escalation process. Canned responses to be utilised to assure a consistent Smith tone where applicable.
  • In conjunction with the Head of Smith24 and the London support team leader, create and agree a new starter induction process to assure all new starters are given a company induction and introduction to the support specialist role and supported entirely.
  • Be the ‘buddy’ for new starters. You will need to deputise in the event of multiple new starters.
  • Monitor calls and help to maintain agreed service levels. 
  • Be the ‘go-to’ person in the absence of a fellow manager, e.g. sales manager.  
  • Boost morale and energy around team changes, including creating regular incentives to drive the right behaviour and create a fun environment to work in.
  • Represent the team i.e. put together agendas prior to team meetings, raise anything to management where needed, attend management meetings and including trading standups.
  • Lead by example in timekeeping, housekeeping, targets, willingness and motivation.
  • Deputise all responsibilities to assure the business runs smoothly and efficiently in your absence.

Requirements

  • Extensive knowledge of the support specialist role and a proven track record in hitting KPIs.
  • Ability to multi-task and think positively and proactively. 
  • Energetic and passionate about the Smith brand.
  • Excellent communicator.
  • Target, service and solutions driven.

To apply please send a cover letter, CV and link to your portfolio to Dominique Fitzhugh as soon as possible. (We can only respond to CVs with the requested experience.)

 

Travel Specialist

Location Los Angeles    
Salary OTE $65,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally
  • Must be eligible to work in the US

To apply, please send a cover letter and CV to Dominique Fitzhugh as soon as possible. (We can only respond to CVs with the requested experience.)

 

Travel Specialist

Location London    
Salary OTE £50,000    

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV to Barry Faulkner as soon as possible. (We can only respond to CVs with the requested experience.)

 

Internships at Mr & Mrs Smith

Location LONDON    
       

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design

Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial

We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing

We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing

Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24

This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration

We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to [email protected], specifying which role you are applying for in the subject line.