Careers with Smith

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith…

---------------------------------------------------------------------------------------------------- 


LOS ANGELES: Travel specialist
Salary: OTE $80,000 

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients. 
 

Responsibilities

  • Meeting a variety of sales targets
  • Provide a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required

 
Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language (not essential)
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV to dominique.fitzhugh@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

---------------------------------------------------------------------------------------------------- 

LONDON: Editorial assistant
Salary: DoE

The boutique hotel experts at Mr & Mrs Smith are on the hunt for a hard-working editorial assistant to join the tight-knit editorial team in our Shepherd’s Bush office. There won’t be much travel involved, but it’s a great opportunity for an ambitious and organised writer and editor to start their career in the travel industry, and continue gaining experience as an excellent editorial all-rounder.


Responsibilities

  • Writing, proof reading and fact checking boutique hotel copy, luxury villa overviews and insider guides to global destinations
  • Using our in-house CMS to update to all areas of the Smith site
  • Creating SEO-friendly content
  • Conducting editorial research
  • Ensuring all content is consistent and meets house-style guidelines
  • Helping with editorial-department admin


Requirements

  • A proven interest in and gift for language, with a fastidious approach to grammar, spelling and syntax
  • At least one year’s editorial experience, preferably creating web content
  • An understanding of SEO
  • The capacity to work autonomously, and an independent attitude to problem solving
  • An understanding of what makes a great boutique hotel
  • Proof-reading experience
  • Humour, enthusiasm and obsessively accurate attention to detail 
  • Ability to make dry copy compelling
  • Familiarity with Google Drive
     

If this sounds like you, send your CV, salary expectation and links to published work to rachel.juarez-carr@smithhotels.com, and tell us why we’d be mad not to give you the job.


---------------------------------------------------------------------------------------------------- 

LONDON Associate editor
Salary DoE

Mr & Mrs Smith’s tight-knit and hardworking content team is looking for a talented editor with creative flair to tackle its day-to-day workload. Ideally, you’ll be a watertight copywriter with an iron grip on language and an endless supply of ideas. You’ll understand what makes the Mr & Mrs Smith brand unique, and have an instinctive affinity with our informal, irreverent tone. 

You should be independent-minded and comfortable taking personal responsibility for a wide variety of editorial tasks in a fast-paced workplace.

Responsibilities

  • Writing marketing material, including emails, direct mailings, advert copy and website landing pages
  • Using our in-­house CMS to update content on the Mr & Mrs Smith site, conducting additional research where necessary
  • Ensuring all content meets house­-style guidelines
  • Contributing regular features to our online travel journal

Requirements 

  • At least three years’ experience
  • Proven sub­-editing experience – either print or online, but preferably both
  • A fastidiousness about grammar, spelling, syntax and rhythm that borders on the antisocial
  • Familiarity with CMS systems, and the ability to adapt quickly to new technology
  • The versatility to write for print, web, marketing emails and social media platforms – and an understanding of what makes them different
  • Familiarity with HTML and WordPress
  • Proven SEO experience
  • Ideas, and an eagerness to contribute to the brand’s creative strategy
  • A great knowledge of travel and a handle on what makes a boutique hotel worthy of the Smith collection
  • A seriously good sense of humour

And it would be even better if you had:

  • First­-hand experience of a Mr & Mrs Smith-hotel stay

To apply, write to jobs@smithhotels.com.

---------------------------------------------------------------------------------------------------- 

LONDON: Travel consultant/travel specialist
Salary: OTE £60k
 

Mr & Mrs Smith is seeking travel specialists to report directly to sales managers and provide first-class customer service to all Smith clients.
 

Responsibilities

  • Meeting a variety of sales targets
  • Providing a high level of customer service to all clients
  • Providing feedback and proactively contributing to team performance
  • Building and expanding a client list 
  • Promote all Smith products, particularly gift vouchers 
  • Making pre- and post-stay calls
  • Keeping up to date with all available promotions to encourage sales
  • Taking on ad hoc duties as required
     

Requirements

  • At least three years of travel-industry experience with a premium travel agent or tour operator
  • Extensive travel experience, with market expertise on more than one holiday destination outside the UK
  • A passion for boutique and luxury travel
  • A strong network of travel bookers or a proven history of generating bookings
  • Fluency in at least one other European language
  • Availability to work full time on a rotating shift, including weekends
  • Flexibility to travel both locally and internationally

To apply, please send a cover letter and CV to charlie.craig@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)


---------------------------------------------------------------------------------------------------- 

LOS ANGELES: Support specialist
Salary: OTE $45k
 

Mr & Mrs Smith is seeking a support specialist to report directly to the operations-team manager and provide first-class customer service to all Smith clients.


Responsibilities

  • Serving as the first point of contact for all customers, hoteliers and external parties
  • Handling multiple queries simultaneously via phone, email, live chat and social forums with flair and personality
  • Answering after-sales and membership queries
  • Working alongside hoteliers to present their properties to the highest possible standard, including; training them on Smith systems, connecting them with third-party systems (such as channel managers) and ensuring all properties on-site are in compliance with the Smith terms and conditions
  • Working closely with our expert team of travel specialists to resolve any barriers to booking
  • Managing the complaints process, ensuring Smith always puts the customer first
  • Maintaining service levels by responding to all interactions with both clients and hotels in a timely and effective manner
  • Where required, filling the sales role and assisting prospective customers with their travel queries
  • Proactively selling Smith gift vouchers


Requirements

  • Flexibility to travel locally and internationally
  • Availability to work on a full-time basis on a rotating shift schedule, incorporating seven days a week from 7am to midnight
  • Ability to remain calm and positive under pressure
  • Highly organised, efficient personality
  • A high level of technical competency, including administrative skills
  • Excellent attention to detail, with strong written- and spoken-communication skills
  • Capability to work comfortably within a dynamic environment
  • A mature outlook, professional attitude and team-oriented approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Experience working in a hotel or at a travel agency (highly beneficial, but not essential)
  • Fluency in other languages, particularly European (not essential)
  • Unlimited eligibility to work in the US

To apply, please send a cover letter and CV to dominique.fitzhugh@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)


---------------------------------------------------------------------------------------------------- 

LONDON: Credit controller 

Salary: £20K plus £2k OTE

Mr & Mrs Smith is seeking a permanent credit controller to report to lead credit controller. Duties will involve chasing overdue invoices and allocating payments received, maximising cash flow, overseeing the invoicing process for commissions and annual fees and serving as a key point of contact for hotels and partners.


Responsibilities

  • Sending out commission invoices to hotels monthly
  • Following up on outstanding amounts by email and telephone
  • Monitoring and handling all invoice-related queries
  • Maximising cash flow through expedient query resolution and written and verbal communication
  • Housekeeping of accounts
  • Allocation of cash receipts
  • Ad hoc tasks as required
  • Daily banking and maintenance of the receipts log
     

Requirements

  • Experience of a high-volume, low-value environment
  • Experience of international collections
  • Skills in Excel and Word
  • Experience of Sage 200
  • Travel-industry experience would be desirable
  • Ability to be well organised and self disciplined under pressure
  • Flexible and reliable nature
  • Ability to build good working relationships across all levels
  • Excellent telephone communication and written skills 

To apply, please contact pedro.goverdandas@smithhotels.com.

---------------------------------------------------------------------------------------------------- 

 

LONDON OR NEW YORK: Product manager

Salary: DoE

Mr & Mrs Smith is seeking a product manager to increase our network of travel-supplier relationships and maximise revenues from exclusive package bookings. The role will be focused on a new product area for the business in collaboration with our hotel-partnerships, marketing and sales teams to ensure we’re delivering a compelling portfolio of Smith Exclusive experiences, packages and itineraries. The role will report to the global head of hotel partnerships and be based in either our London or New York office.


Responsibilities

  • Account management of existing travel-supplier partnerships, including regular business reviews and strategic planning for future sales actions
  • The commercially driven curation of additional travel-supplier partnerships
  • Leveraging our partnerships to build a program of Smith Exclusive experiences, packages and itineraries
  • Using net rates from hotel and flight suppliers to create competitive offline packages
  • Working with other departments to influence performance of package bookings, including the hotel-partnerships team to source exclusive hotel offers, the marketing team for preferential e-newsletter and on-site merchandising and the sales team for training and incentives
  • Analysing customer demand and market changes to ensure our packages and itineraries remain relevant


Requirements

  • Experience of supplier contracting and negotiation at a senior level
  • Travel-industry experience (specifically a luxury tour operator or other package-holiday background)
  • Understanding of hotel-distribution and inventory management, and net rates
  • A love of boutique hotels
  • Commercial acumen and an analytical mindset
  • Self-starter attitude and the ability to work in a fast-paced team, prioritising a busy workload
  • Exceptional communication skills
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive and Microsoft Office – Excel proficiency is a must – and quick adoption of new systems

If this sounds like you, please send your CV to jobs@smithhotels.com.

---------------------------------------------------------------------------------------------------- 


LONDON: Web analyst
Salary: £30–40K DOE

Mr & Mrs Smith is seeking a dynamic and creative analyst who will work with the website team to offer insight and optimisation strategies while delivering a great experience for our customers. You’ll be responsible for putting in place all the necessary tools to capture site-wide data, delivering data and analysis, and continuously improving the conversion of our websites across all devices and apps. You’ll be critical to the site performance, specifically for conversion and retention optimisation, and the creation of a data-driven mentality across the business, driving site- and marketing-performance improvements to maximize ROI. This position reports into the digital product director.

 

Responsibilities

  • Working with the digital-product team and content and marketing managers, providing data and insights to optimise sales
  • Identifying improvement opportunities for the site and the online-marketing channels
  • Delivering improved customer experiences, and increasing engagement, sales and basket size
  • Effectively drawing conclusions and communicating findings with both technical and non-technical team members
  • Analysing clickstream data, offering insights into user behavior and developing funnel-optimisation reporting and dashboards
  • Managing web analytics and marketing reporting
  • Developing and maintain performance reporting, identifying trends and making recommendations to key stakeholders
  • Optimising reporting by automating data processing
  • Managing conversion and targeting (including A/B testing, multivariate and segmentation tests)
  • Working in collaboration with onsite product-merchandising staff across all regional sites (UK, US, AU, HK/SG) and monitoring KPIs to make continuous adjustments
  • Creating weekly sales reports and behavioral dashboards
  • Ad hoc analysis across all marketing channels (paid search, meta search, retargeting, paid social, etc) and site performance for conversion
  • Collaborating with our agency on channel-attribution and -optimisation models


Requirements

  • At least three years’ ecommerce experience
  • Experience using web analytics platforms to make site-content decisions and quantifying ROI
  • Experience using AB-testing tools such as maxymiser, and personalisation solutions 
  • Ability to work with VBA/Macros or SQL, and Excel pivot-table wizardry
  • Solid experience in identification of KPIs
  • Experience building and implementing statistical or data-mining models, including regression, clustering, decision trees, text mining and similar methods
  • Knowledge of SEO, UX best practices and mobile- and digital-marketing best practices
  • Experience presenting recommendations in a clear and concise way to tell a story with data
  • Ability to be a self-starter who’s willing to ask critical questions and disseminate knowledge to the team
  • An analytical mindset and good problem-solving skills, with excellent communication and interpersonal skills 
  • Fluency in English
  • Degree in computer science, engineering, MIS, statistics, mathematics or another quantitative discipline desirable

To apply, please send a cover letter and CV to laura.mizon@smithhotels.com as soon as possible. (We can only respond to CVs with the requested experience.)

---------------------------------------------------------------------------------------------------- 

 

LONDON or LOS ANGELES: Ecommerce Manager
Salary: DoE 


Mr & Mrs Smith is seeking a dynamic and creative ecommerce manager/merchandiser who’s looking for a new challenge at a ground-breaking travel and luxury pure-play brand. This is a newly created role, but you’ll be partnered with the product, content, marketing and website teams, working together to drive trading and merchandising roadmaps and conversion-optimization strategies – all while delivering a great experience for our customers. You’ll be the hub of all day-to-day trading and merchandising activity, and report to the global head of marketing and content.

Responsibilities

  • Delivering trading targets across all destinations and product types
  • Defining strategic plans by product type to deliver growth targets
  • Managing use of key trading levers to optimise performance
  • Ensuring performance is delivered in line with targets
  • Owning performance of product lines to P&L trading targets in accordance with budget
  • Executing onsite product merchandising across all regional sites (UK, US, AU, HK/SG) in collaboration with the marketing and content teams, and monitoring KPIs to make continuous adjustments to optimise them
  • Ensuring that merchandising content activity is informed by an accurate understanding of the customer perspective (needs and behaviour) as well as the wider competitive context and developments in web delivery and technology
  • Defining and delivering the content calendar and ensuring all activity is consistent with the brand strategy
  • Formulating merchandising plans that identify key products and ensure they support the wider commercial objectives in partnership with the product team and are consistent with and co-ordinated with the wider ecommerce and marketing plan
  • Innovating and testing new content and merchandising treatments to optimise performance
  • Creating weekly sales reports and site behavioral dashboards in partnership with analytics colleagues
  • Working closely with the hotel-partnerships team to coordinate exclusive offers, fill gaps in our inventory, and provide a perspective on customer demand
  • Partner closely with the marketing team to provide site insights on performance to influence their marketing-channel spend and keyword priorities
  • Contribute to improvement in processes to drive a strong trading focus and mindset

Requirements

  • At least five years’ ecommerce-site trading and merchandising experience
  • Strong commercial knowledge
  • Experience managing tactical- and strategic-trading plans to deliver sales, margin, income and profit targets and growth
  • Knowledge and understanding of digital marketing and the ability to communicate with web-literate and non-literate audiences
  • Experience managing and implementing projects and processes
  • On- and off-line merchandising experience
  • Experience managing and influencing a wide range of stakeholders at various levels to align on deliverables and deliver key targets
  • Experience in using Excel for data manipulation
  • History working with analytics platforms, such as Google Analytics, to make site merchandising decisions and quantifying ROI
  • Experience using AB testing tools such as maxymiser, and personalisation solutions
  • Solid experience in identification and presentation of KPIs
  • Knowledge of SEO, UX and mobile- and digital-marketing best practices
  • Experience presenting recommendations in a clear and concise way to tell a story with data
  • Ability to be a self-starter who is willing to ask critical questions and disseminate knowledge to the team
  • B2C online-retailing experience
  • Fluency in English
  • A valid US work permit (for applicants to the LA office)
  • A valid UK work permit (for applicants to the London office)

And it'd be nice if you have…

  • Experience building and implementing statistical or data-mining models, including regression, clustering, decision trees, text mining and similar methods
  • Experience with innovation tools and processes
  • Travel- and/or luxury-brand experience
  • Experience engaging and managing external vendors

To apply, please send a cover letter and CV to rodrigo.calvo@smithhotels.com. (We can only respond to applications with the requested experience.)

 

---------------------------------------------------------------------------------------------------- 


LONDON: Internships at Mr & Mrs Smith

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design
Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please get in touch.

Commercial
We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry.

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR and marketing
We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR and marketing teams and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, creation of marketing collateral, high-profile promotions and membership schemes.

Online marketing
Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Smith24
This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Administration
We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to meaningfully assist other departments.

If you’re interested in any of the interning opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are applying for in the subject line.