The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith. We are proud to provide equal opportunities at Mr & Mrs Smith. Some of our roles may require experience but every role will be open to all individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity status, race, religion or belief and marital status.

To apply for any of these jobs, please send your CV and a covering letter to [email protected]

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Job Description Hotel & Villa Curator
Location Various
Reporting to Global Acquisition Project Lead 
Status Temporary - six months with possibility to extend a further 12 months. 
Project Hotels at scale
 
The Hotel & Villa Curator (HVC) will be primarily concerned with the curation and contracting of a portfolio of hotels and villas globally. Working as part of a team solely focusing on acquiring hotels and villas for our collection, we’re looking for an individual with a keen eye for style and design, robust contracting experience, and an open-minded approach to constantly reviewing and adapting our process, alongside the commercial needs of the role.
 
Following strict curation standards, the HVC will be responsible for proactively sourcing multiple properties in different destinations at once, leading numerous commercial discussions and launching hotels and villas within the Mr & Mrs Smith collection. The HVC will work closely with our entire project team to ensure that we meet deadlines, hit our targets and prioritise hotel and villa launches based on commercial importance. 
 
The HVC will approach the project with agility and drive, questioning our processes, performance and focus, influencing changes to any of these elements to ensure the best commercial gain for the business, and working towards the project outcomes at every turn. The project team will be supported in the delivery through coaching by external agile coaches. 
 
Responsibilities
 
  • Product acquisition, through commercially driven decision making – demand analysis, seasonal relevance, price sensitivity, protecting the existing collection performance, and more.
  • Contracting hotels and villas to keep up with high demand, negotiating the strongest commercials and additional advantages, such as exclusivity, preferential inventory access and what Smith Extra the property can offer to guests. Plus competitiveness for all launched products, including rates, offers and inventory availability.
  • Researching and proactively reaching out to hotel and villa owners, selling our story, leading all commercial discussions and starting the onboarding process. 
  • Prioritising your workload based on scrum priorities in a fast-paced environment.
  • Constantly analysing, questioning and suggesting improvements to the curation and contracting process.
  • Handling multiple queries simultaneously via phone and email, with flair and personality.
  • Working closely with the other disciplines within the project to ensure we are achieving our sprint and project targets.
 
Requirements
 
  • A high level of commercial acumen, and an analytical and commercial mindset. 
  • At least three years of experience in senior-level negotiation and hotel-contracting experience, preferably within boutique or luxury travel.
  • An established network of boutique or luxury hotelier and industry contacts.
  • An open mind and willingness to try new things (we are trying a new agile way of working for this project). 
  • The ability to work in a fast-paced team, prioritising a busy workload.
  • An understanding of hotel distribution, rates and inventory management.
  • The ability to balance a busy workload efficiently and professionally.
  • A can-do attitude, team player, collaborative individual with an adaptive mindset. 
  • Attention to detail and exemplary follow-up.
  • Strong communication skills. You’ll need to be able to adjust your communication style as needed and clearly communicate with all teams within the project and wider business.
  • Familiarity with Salesforce, Google Drive, Microsoft Office (Excel proficiency is a must), Asana and quick adoption of new databases and systems.
  • Fluency in a second language preferred.

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Hotel & Villa Partnerships Executive

Location Flexible - EMEA time zone

Reporting to Regional Manager, Hotel & Villa Partnerships

Status Temporary - 6 months

The Hotel & Villa Partnerships Executive (HPE) will report to the Regional Manager, Hotel & Villa Partnerships (RM) and be primarily concerned with the account management of a portfolio of hotels in Europe, Middle East & Africa (EMEA)

The HPE will be accountable for the product quality and financial and commercial performance of their portfolio. They will be expected to contribute to the wider partnerships team globally, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business, both culturally and commercially.

Responsibilities

  • Increasing commercial performance of existing hotel and villa partnerships through robust account management, nurturing relationships in a style that is consistent with the Smith brand
  • Ensuring competitiveness by improving and maintaining product quality, including rates, offer depth and inventory availability
  • Increasing profit margin and conversion rate of the assigned portfolio 
  • Establishing and proactively engaging with key internal departments to positively influence the portfolio’s performance 
  • Driving a trading culture in the business by analysing and understanding customer demand and maximising availability to satisfy that demand

Requirements

  • High level of commercial acumen, and an analytical and commercial mindset 
  • At least two years of account management experience, preferably within boutique or luxury travel
  • Preferred - established network of boutique or luxury hotelier and industry contacts in Europe
  • Ability to work in a fast-paced team, prioritising a busy workload, multiple projects, hotelier meetings and travel 
  • Understanding of hotel distribution, rates and inventory management
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life 
  • Attention to detail and exemplary follow up
  • Analytical, data-driven decision making
  • Familiarity with Google Drive or Microsoft Office (spreadsheet proficiency is a must), Salesforce, and quick adoption of new databases and systems

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PHP DEVELOPER

Fully remote – Company based London, UK 

Mr & Mrs Smith is an award-winning hotel website and booking service specialising in finding the world’s most inspiring boutique hotels. Founded in 2003, Smith maintains a hand-picked and anonymously reviewed collection of 1,500 of the world’s most stylish stays at mrandmrssmith.com. Book online or by calling Smith24 for a price-match guarantee, 24/7 service and a free Smith Extra on arrival. 

About you 

You are enthusiastic, bursting with ideas for ways to improve systems you work with and are always looking to improve your skills. You are ready to collaborate with your team and come up with more and more awesome solutions. You have experience in writing backend services in PHP and want to join a growing team, developing our website and contributing to our re-engineering to a modern microservice based architecture using technologies, including Symfony, RabbitMQ, MySQL and ElasticSearch. You want to work with a great team who care that they are doing the right thing in the right way. 

Role 

This role is a backend developer role in a Linux/Symfony environment. You will be contributing to the development an API-driven architecture, moving to a microservice pattern. 

Key technical skills 

  • PHP7 
  • Frameworks e.g. Laravel, Symfony, Zend 
  • JIRA - Agile, Scrum experience (sprints, retrospectives) 
  • Excellent development principles such as DRY and SOLID 
  • TDD/Unit testing (PhpUnit/ PhpSpec) 
  • Relational databases ideally MySQL 
  • Knowledge of design patterns 

Nice-to-have skills 

  • Excellent knowledge of SymfonyBDD 
  • DDD 
  • Microservice experience 
  • Experience with queuing technology, ideally RabbitMQ 
  • Experience working in the travel industry. Understanding how rates and availability work would be a major plus. 
  • Experience working with high-traffic websites 
  • Experience of ElasticSearch 
  • Experience with GoLang
  • Experience with NodeJS + GraphQL 

About our team 

The Mr & Mrs Smith technology team takes responsibility for creating and updating a large variety of global systems. Comprising complex databases, highly functional back-end microservices, customer-facing APIs and websites, we apply many of the same principles across the board – our obsession with detail, our desire to share knowledge, and our belief in building quality in.

We are a growing team, with back-end and front-end developers, QAs, designers/UX, DevOps engineers and product owners, organised into cross-functional scrum teams. We look to remain ahead of the curve and adopt leading edge technologies where these can help us achieve our goals and targets.

While the company is London based, our teams now operate full remotely, with members across Europe, Asia and Americas.

We hold regular knowledge-sharing sessions, often go to the same industry meet-ups, and maintain a presence on the conference scene. 

Technology 

Our technology stack is primarily built around PHP7 and Symfony framework, all running with MySQL, Cassandra, Redis, RabbitMQ, ElasticSearch, Nginx & other technologies on AWS. We use Jenkins, PHPUnit, PHPSpec, Cypress and Selenium to contribute to our quality management. Our code base is managed via Git and Gitlab. Recently we added GoLang and NodeJs + GraphQL to the technology stack.

Our front-end technologies include HTML5 (Twig templating in Symfony), CSS3, Sass and JavaScript (es6), including in-house and third-party libraries managed via NPM. Across our sites we use jQuery, Lodash, React/JSX/Redux, some AngularJS and Backbone and plenty of native JS. 

Team working 

You will be working as a member of an amazing team developing our technology. It is important that you support the company's highly agile development environment by applying creative and independent thinking to complete project objectives.

As a member of the development team you will contribute to the development effort by developing high quality software components using the company's architectural stack. 

We share all our ideas about architectural design issues within the development team.

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DEVOPS ENGINEER

Fully remote – Company based London, UK 

Mr & Mrs Smith is an award-winning hotel website and booking service specialising in finding the world’s most inspiring boutique hotels. Founded in 2003, Smith maintains a hand-picked and anonymously reviewed collection of 1,500 of the world’s most stylish stays at mrandmrssmith.com. Book online or by calling Smith24 for a price-match guarantee, 24/7 service and a free Smith Extra on arrival. 

About you 

You are ambitious, bursting with ideas about the ways to improve the systems you work with and are always looking to improve your skills. You are ready to pool your ideas with your team and come up with more and more awesome solutions. You love cloud based infrastructure and automated methods of creating, operating and maintaining infrastructure as code. You want to work with a great team who care that they are doing the right thing in the right way. 

Role 

This role is a DevOps engineer in an AWS hosted environment. You will be contributing to the development and operation of all online e-commerce systems, back-end system and API integrations with 3rd Parties 

Key skills 

  • AWS (EC2, ELB, VPC, AutoScaling, etc) 
  • RDS - MySQL/Aurora 
  • Linux 
  • Kubernetes 
  • Elasticsearch 
  • Jenkins 
  • Git/Gitlab 
  • Docker 
  • Nginx 
  • Scripting in either of Python or Bash 

Nice-to-have skills 

  • Ansible 
  • RedShift 
  • HAProxy

About our team 

The Mr & Mrs Smith technology team takes responsibility for creating and updating a large variety of global systems. Comprising complex databases, highly functional back-end microservices, customer-facing APIs and websites, we apply many of the same principles across the board – our obsession with detail, our desire to share knowledge, and our belief in building quality in.

We are a growing team, with back-end and front-end developers, QAs, designers/UX, DevOps engineers and product owners, organised into cross-functional scrum teams. We look to remain ahead of the curve and adopt leading edge technologies where these can help us achieve our goals and targets.

While the company is London based, our teams now operate fully remotely, with members across Europe, Asia and Americas.

We hold regular knowledge-sharing sessions, often go to the same industry meet-ups, and maintain a presence on the conference scene.

Technology 

Our technology stack is primarily built around PHP 7 and Symfony framework, all running with MySQL, Cassandra, Redis, RabbitMQ, ElasticSearch, Nginx & other technologies on AWS. We use Jenkins, PHPUnit, PHPSpec Cypress and Selenium to contribute to our quality management. Our code base is managed via Git and Gitlab. Recently we added GoLang and NodeJs + GraphQL to the technology stack.

Our infrastructure is all in the AWS cloud and managed through Docker, Ansible and Kubernetes. Our data is stored in Aurora MySQL and Elasticsearch clusters with websites and microserves hosted on EC2 auto scaling groups.

Team working 

You will be working as a member of an amazing team developing and operating our website, APIs and back end systems. It is important that you support the company's highly agile development environment by applying creative and independent thinking to complete project objectives.

We share all our ideas about architectural design issues within the tech team.

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SENIOR PRODUCT OWNER

Location: Anywhere 

Reporting to: CTO 

Working closely with: Tech Lead / Scrum team / Member Director / Partnerships 
The role of Senior Product Owner is to lead our product team across both streams of our business, both CORE, focussed on our hotel collection and B2B partners and B2C focussed on our Members. The responsibilities include developing product strategies and roadmaps that align to the business objectives and to create value in our products and discipline in product delivery. Working in an agile environment to ensure that we establish our products through using data and insights for the key customers of our product, align and inspire the wider team to deliver this. The role needs to be a pivotal part of our agile squads, where you will be the link between our business partners and the development team. 

Key Responsibilities 

  • Develop, own and ensure execution of the product vision which encompasses generating maximum business value in the shortest time with the highest return on investment. 
  • Working with cross-functional squads and various partners to define, recommend and implement solutions aligned to strategic vision and goals. 
  • Working in an Agile environment and continuously reviews the business needs, refines priorities, outlines landmarks and deliverables, and finds opportunities and risks. 
  • Partnering with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization. 
  • Translating product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria. 
  • Assess value, develop cases, and prioritise stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy. 
  • Develop and maintain an appropriately prioritised backlog of user stories for implementation. 
  • Lead sprint planning. Collaborate with the scrum team to define acceptance criteria. Accept/Reject completed work throughout the sprint. 
  • Negotiating business priorities and makes trade-off decisions across multiple stakeholders 
  • Serve as the voice of the customer 
  • Work with internal and external customers to analyse the needs and align product roadmap to strategic goals. 
  • Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments. 
  • Possess a fundamental understanding of end-to-end customer experience integration and dependencies. 
  • Act as an ambassador for the product and as the primary contact for queries related to the product.

About you: skills / experience 

  • 3+ years of proven experience operating as a product owner in a similar environment 
  • Strong understanding of technologies used to build and deploy software products 
  • Strong knowledge of Agile principles and process 
  • Experience of both a customer facing B2C products and B2B API driven products with strong experience of the latter 
  • Product experience in an e-commerce environment 
  • Bring experience as a Scrum Product Owner working with Agile Delivery Teams 
  • Brings a balance of technical knowledge and business acumen 
  • Is organized, self-motivated, highly adaptable, and has a strong desire to adopt change. 
  • Leadership skills with the ability to set and prioritize goals and inspire teams 
  • Understanding of the luxury market and key industry trends, events and communications 
  • Enjoys working in an entrepreneurial, fast-paced environment 
  • Analytical mind 
  • Experience in managing, mentoring or leading others in a small team environment 
  • Customer centric- putting the customer at the heart of everything you do 
  • Excellent technical, analytical, and project management skills