The travel club for hotel lovers

Jobs

Looking for an opportunity to work with one of the travel industry's most stylish and well-loved brands? Here's a list of current vacancies at Mr & Mrs Smith.

 
Job Description  Partnerships Support Executive
Location  Singapore
Reporting to  Regional Manager, Hotel & Villa Partnerships
 
The Partnerships Support Executive (PSE) will report to the Regional Manager, Hotel & Villa Partnerships (RM), and be primarily concerned with providing first-class support to an assigned portfolio of new and existing Mr & Mrs Smith partners: hotels, villas and b2b partners. The PSE will be expected to contribute to the wider partnerships team globally, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business, both culturally and commercially.
 
Responsibilities
  • Serve as the first point of contact for all hotel & villa partners, assisting and responding to queries and requests in a timely manner
  • Serve as the first point of contact for b2b booking partner support (including but not limited to British Airways Holidays, DialAFlight, Vitality and Discovery)
  • Handle multiple queries simultaneously via phone and email with flair and personality
  • Work alongside our hotel and villa partners to ensure their properties are represented to a high standard, including offer loading, training on Mr & Mrs Smith systems, connecting them with third-party channel management systems and ensuring all properties on the site comply with the Mr & Mrs Smith terms and conditions
  • Onboarding new hotel and villa launches, including the management of setup data and systems training
  • Ensure competitiveness by improving and maintaining product quality, including rates, offer depth and inventory availability
  • Deal with all extranet-related queries both externally and internally
  • Work closely with our expert team of travel specialists to resolve any barriers to booking
  • Contribute to the wider Partnerships team, meeting and exceeding KPIs
Requirements
  • Travel industry experience, preferably within an online travel agent or other online environment
  • Ability to remain calm and positive under pressure, and to analyse and diplomatically resolve difficult situations
  • Commercial acumen and an analytical mindset
  • Ability to work in a fast-paced team, prioritising a busy workload
  • Understanding of hotel distribution, rates and inventory management
  • Love of boutique travel and a keen eye for style and design
  • Exceptional communication skills and an innate ability to engage people from all walks of life
  • Attention to detail and exemplary follow up
  • Familiarity with Google Drive, Microsoft Office (Excel proficiency is a must), and quick adoption of new databases and systems
  • Fluency in a second language to business standard (preferred but not essential)
  • Legal eligibility to work in the relevant regional office 

We will only consider applicants with Singapore nationality, PR or DP. If you're interested in applying, please send your CV and a covering letter to [email protected]