Hotel & Villa Partnerships Manager

Remote - EMEA time zone

Reporting to Regional Manager, Hotel & Villa Partnerships

The Hotel & Villa Partnerships Manager (HPM) will report to the Regional Manager, Hotel & Villa Partnerships (RM) and be primarily concerned with the account management of a portfolio of hotels within the relevant region - Europe, Middle East & Africa (EMEA).

The HPM will be accountable for the product quality and commercial performance of their portfolio. They will be expected to contribute to the wider partnerships team globally, ensuring the business continues to invest in the areas of largest return, and contribute beyond their day-to-day role to the commercial team and broader business.


• Increasing commercial performance of existing hotel and villa partnerships through robust account management, nurturing relationships in a style that is consistent with the Smith brand

• Managing contracts of existing hotel and villa partnerships, negotiating additional advantage such as exclusivity, preferential inventory access and Smith Extras

• Ensuring competitiveness by improving and maintaining product quality, including rates, offer depth and inventory availability

• Increasing profit margin and conversion rate of the assigned portfolio 

• Leading all commercial discussions with hotel and villa partners, including their contribution to ancillary programmes, fees and commission levels

• Establishing and proactively engaging with key internal departments to positively influence the portfolio’s performance 

• Driving a trading culture in the business by analysing and understanding customer demand and maximising availability to satisfy that demand

• As required, curating & contracting hotels within the assigned portfolio through commercially driven decision making and on the most compelling commercial terms


• High level of commercial acumen, and an analytical and commercial mindset 

• At least three years of account management experience, preferably within boutique or luxury travel

• Established network of boutique or luxury hotelier and industry contacts

• Ability to work in a fast-paced team, prioritising a busy workload, multiple projects, hotelier meetings and travel 

• Understanding of hotel distribution, rates and inventory management

• Love of boutique travel and a keen eye for style and design

• Exceptional communication skills and an innate ability to engage people from all walks of life 

• Attention to detail and exemplary follow up

• Analytical, data-driven decision making

• Familiarity with Google Drive or Microsoft Office (spreadsheet proficiency is a must), Salesforce and quick adoption of new databases and systems

• Fluency in a second language to business standard (preferred but not essential)

• The ability to work flexible hours and occasionally travel internationally 

• Must hold a full driving license