Winners announced

Above & Beyond

Among our favourite Smith stays are those made even more special by seamless service and generosity of spirit – where going the extra mile is the rule, not the exception. Is there nothing this hotel won't do?

As well as going above and beyond expectations (a drink on the house, the best table for your birthday, a snack for the journey home), the winner of this award knows exactly how to provide the feel-good factor – they're natural hosts.

And the winner is...

Previous winners

Winner

Huka Lodge

This popular award-winner for outstanding service was a frontrunner from the start, with enthusiastic former guests lining up to relate their tales of personal attention from its friendly and exceptionally able team of staff. There’s an intimacy that other retreats don’t match, with a tailored but unobtrusive service culture and a focus on making each return after an active day a real pleasure.

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Runner-up

Aenaon Villas

‘Aenaon’s my winner, for making guests feel more like family friends. It’s such a difficult balance to achieve without being intrusive, but Aenaon manages perfectly’

– Henrietta Thompson, Wallpaper*

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Runner-up

Southern Ocean Lodge

‘Impressive: eco-friendly and built into the environment, taking architecture into account. High service levels and all-inclusive food and activities make for relaxing stays’

– Amanda Shadforth, Oracle Fox

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Winner

Southern Ocean Lodge

Perched on scrub-covered dunes above the sea in Australia’s answer to the Galapagos, Southern Ocean Lodge is spectacular – and spectacularly spoiling. Everything is taken care of, by refreshingly relaxed staff: bountiful food, drinks and activities are all included in your stay. Every space feels generous, too, from the airy rooms with private terraces to the lobby with its walk-in wine cellar.

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Runner-up

No 131

‘This hotel punches well above its weight, with super-friendly staff, thoughtful turndown service and a great little cocktail bar– attention has been paid to every detail’
James Lohan, Mr & Mrs Smith co-founder  

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Runner-up

One&Only The Palm

‘In a destination known for its super-sized approach to, well, everything, this is a privileged haven’
Tamara Heber-Percy, Mr & Mrs Smith co-founder
‘Immaculate and serene’ Serena Cook, Deliciously Sorted

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Winner

The Upper House

The Upper House may be in the heart of the city, but you'll feel a tranquil world away from the moment you’re met in the lobby by your personal 'guest experience manager'. This hotel prides itself on making stays simple, sedate and hassle-free. There’s no queuing at reception (you’re taken straight to your room), no extortion by minibar (most of the snacks and drinks are free), no fussy formality (staff balance warmth and sincerity with near-breathtaking efficiency). Want room service? Just tap the in-room iPod Touch. Have obscure taste in cocktails? You won’t faze these bar staff.

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Runner-up

Riad Farnatchi

'The standards achieved here will be maintained because of the proprietorial presence. It is comfortable, honest and achieves great authority through its desire to accommodate and please without fanfare or gimmick – my sort of hotel' 
Jeremy King, Rex Restaurant Associates

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Runner-up

Southern Ocean Lodge

'When smart Aussie service is right, it's truly world-class: relaxed, friendly, genuine'
Simon Westcott, Mr & Mrs Smith Asia-Pacific MD
'Discreet, yet always there to provide anything you might need' 
Juliet Kinsman, Editor-in-chief, Mr & Mrs Smith

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Above & Beyond award criteria