As well as going above and beyond expectations (a drink on the house, the best table for your birthday, a snack for the journey home), the winner of this award knows exactly how to provide the feel-good factor – they're natural hosts.
Perched on scrub-covered dunes above the sea in Australia’s answer to the Galapagos, Southern Ocean Lodge is spectacular – and spectacularly spoiling. Everything is taken care of, by refreshingly relaxed staff: bountiful food, drinks and activities are all included in your stay. Every space feels generous, too, from the airy rooms with private terraces to the lobby with its walk-in wine cellar.
‘This hotel punches well above its weight, with super-friendly staff, thoughtful turndown service and a great little cocktail bar– attention has been paid to every detail’
James Lohan, Mr & Mrs Smith co-founder
‘In a destination known for its super-sized approach to, well, everything, this is a privileged haven’
Tamara Heber-Percy, Mr & Mrs Smith co-founder
‘Immaculate and serene’ Serena Cook, Deliciously Sorted
Consistently exceeding expectations, the winner of Above and Beyond has a dedicated staff who love what they do and who excel at enhancing your stay, whether it's a one-man band or a crack team of assistants. You're among friends.
Sometimes, it's one individual who makes the biggest impact. The sommelier who helps you discover a new favourite wine; the concierge with an unbeatable book of contacts; the chef who keeps the kitchen open a little longer because your flight was delayed.
Does this hotel go above and beyond in terms of products or services – full-size bathroom products, free laundry, transfers by speedboat? Flexible and helpful whenever possible? Was your every need anticipated, your trip improved beyond measure?
When you vote in this category, tell us how your best-loved hotel went Above and Beyond to make its mark – we'd love to hear your anecdotes.
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