2015 Awards

Launching 1 Aug

Coming soon

The Smith Hotel awards:Showcasing the world's
most stylish stays

Above and Beyond

Above and Beyond

Among our favourite Smith stays are those made even more special by seamless service and generosity of spirit – where going the extra mile is the rule, not the exception. Is there nothing this hotel won't do?

As well as going above and beyond expectations (a drink on the house, the best table for your birthday, a snack for the journey home), the winner of this award knows exactly how to provide the feel-good factor – they're natural hosts.

Winner Southern Ocean Lodge

Kangaroo Island, Australia

Above and Beyond - Smith Hotel Awards 2014 Southern Ocean Lodge

Perched on scrub-covered dunes above the sea in Australia’s answer to the Galapagos, Southern Ocean Lodge is spectacular – and spectacularly spoiling. Everything is taken care of, by refreshingly relaxed staff: bountiful food, drinks and activities are all included in your stay. Every space feels generous, too, from the airy rooms with private terraces to the lobby with its walk-in wine cellar.

Runner-up No 131

Cheltenham, United Kingdom

 Runner up Smith Hotel Awards 2013 No 131

‘This hotel punches well above its weight, with super-friendly staff, thoughtful turndown service and a great little cocktail bar– attention has been paid to every detail’
James Lohan, Mr & Mrs Smith co-founder  

Runner-up One&Only The Palm

Dubai, United Arab Emirates

 Runner up Smith Hotel Awards 2013 One&Only The Palm

‘In a destination known for its super-sized approach to, well, everything, this is a privileged haven’
Tamara Heber-Percy, Mr & Mrs Smith co-founder
‘Immaculate and serene’ Serena Cook, Deliciously Sorted

TOP 10 HOTELS FOR SERVICE

Above and Beyond Award Criteria

Team effort

Consistently exceeding expectations, the winner of Above and Beyond has a dedicated staff who love what they do and who excel at enhancing your stay, whether it's a one-man band or a crack team of assistants. You're among friends.

Superstar staff

Sometimes, it's one individual who makes the biggest impact. The sommelier who helps you discover a new favourite wine; the concierge with an unbeatable book of contacts; the chef who keeps the kitchen open a little longer because your flight was delayed.

Beyond good

Does this hotel go above and beyond in terms of products or services – full-size bathroom products, free laundry, transfers by speedboat? Flexible and helpful whenever possible? Was your every need anticipated, your trip improved beyond measure?

The Extra Mile

When you vote in this category, tell us how your best-loved hotel went Above and Beyond to make its mark – we'd love to hear your anecdotes.

Previous winners


Above and Beyond 2013

WINNER THE UPPER HOUSE, Hong Kong, China

RUNNERS-UP Riad Farnatchi, Marrakech, Morocco Southern Ocean Lodge, Kangaroo Island, Australia

BEST OF THE REST Chewton Glen, Hampshire, United Kingdom Coworth Park, Berkshire, United Kingdom Finca Cortesin, Marbella, Spain Luna2 Private Hotel, Bali, Indonesia Paradise Island Villas, Crete, Greece Fusion Maia Resort, Hoi An, Viet Nam Hotel Esencia, Riviera Maya, Mexico


Our judges

View all our Judges
  • Jeremy King

    Jeremy King

  • Serena Cook

    Serena Cook

  • Susan Kurosawa

    Susan Kurosawa