People Operations Administrator, Maternity Cover (12 months)

Location: Remote

Salary: Based on experience 

Hours: 15-20 hours per week

Reporting to: Managing Director/Director of Knowledge Management

In less than two decades Mr & Mrs Smith has grown from a cult guidebook to the travel club for hotel lovers with more than 1.3 million members and a hand-picked collection of more than 1,500 hotels. The role of People Operations Admin is key to the next phase of Mr & Mrs Smith’s chapter in a distributed workplace. The ideal candidate will be passionate about all things people and culture, have a good working knowledge or appreciation of the luxury lifestyle sector, and understand what inspires and motivates the workplace culture of today.

In short, you will be responsible for the day to day People Operations administration. You will have a completer - finisher mindset, be confident in creating and handling processes and systems, a strong communicator, and a keen eye for attention to detail.

Key responsibilities

Training & Development:

• Management and coordination of all-business trainings like GDPR and security policies

• Develop and deliver training sessions to managers on HR policies and procedures

• Take part in team relation issues (including disciplinary, grievance, attendance, probations) through to an effective resolution

• Continuous research on workplace culture and evolution

•Focus on employee wellbeing and support

Administrative Duties:

• Creating team vouchers

• Keeping the HR database up to date 

• Maintaining up to date documentation (policies and contracts)

• Paperwork organisation and filing

• Manage team hotel stay requests

• Assist with the maintenance of HR systems, procedures and policies, and liaise with managers to ensure these are communicated and implemented effectively

• Ensuring all HR policies are updated in accordance with changes in employment law and company's guidelines

• General office duties e.g. helping organise company events

Payroll duties:

• Liaising with our payroll department for general queries with the internal payroll team

Recruitment and onboarding / offboarding:

• Recruitment support to hiring managers and Onboarding/Offboarding Project and Processes

• New staff onboarding process including paperwork, welcome call, presentations

• Assist with the maintenance of HR systems, procedures and policies, and liaise with managers to ensure these are communicated and implemented effectively

• Ensuring all HR policies are updated in accordance with changes in employment law and company's guidelines

•Handling the onboarding  process from start to finish

About you: skills / experience

• At least 1 years experience – ideally in the luxury or travel space  (if applicable)

• Experience with GoogleDocs and Asana, CharlieHR is a bonus

• Experience working with all levels of management within a business

• Enjoys working in an entrepreneurial, fast-paced environment

• Ability to prioritise, work flexibly, with a problem-solving attitude

• Excellent communication, organisational and project management skills 

• A natural collaborator: ability and willingness to work between teams, functions and geographies

• Growth mindset