The travel club for hotel lovers

Ts & Cs

To qualify for our best-price guarantee and Get a Room! voucher, the competitor’s rate must:

  • Be quoted in the hotel’s local currency, including fees and taxes. The rate must exclude any card fees and must not have been calculated using a currency converter. 
  • Apply to the same hotel, dates, room type (including the same number and size of beds), number of guests and inclusions. 
  • Be subject to the same booking and cancellation policies. 

The following do not qualify for our best-price guarantee and Get a Room! voucher:

  • Prices within a three per cent fluctuation of the total cost on the Mr & Mrs Smith site, due to exchange rate fluctuations.
  • Rooms booked through unauthorised travel agents or bought through a resale site (for example, eBay), or promotional rates offered through a third party.
  • Cancelled bookings.
  • Special rates as part of a package.
  • Rates quoted on websites that can’t confirm the booking and accept payments (for example, websites that link to a third party's website).
  • Specially negotiated rates, such as travel agent, staff, corporate or membership rates, rates that are only available to subscribers to or members of a website, or any other rate that is not available to the general public.
  • Redemption-programme bookings or bookings made using vouchers or coupons.
  • Lower rates resulting from a hotel error.
  • Rates that Mr & Mrs Smith is unable to verify using reasonable means.