Ts & Cs
To qualify for our best-price guarantee and Get a Room! voucher, the competitor’s rate must:
- Be quoted in the hotel’s local currency, including fees and taxes. The rate must exclude any card fees and must not have been calculated using a currency converter.
- Apply to the same hotel, dates, room type (including the same number and size of beds), number of guests and inclusions.
- Be subject to the same booking and cancellation policies.
The following do not qualify for our best-price guarantee and Get a Room! voucher:
- Prices within a three per cent fluctuation of the total cost on the Mr & Mrs Smith site, due to exchange rate fluctuations.
- Rooms booked through unauthorised travel agents or bought through a resale site (for example, eBay), or promotional rates offered through a third party.
- Cancelled bookings.
- Special rates as part of a package.
- Rates quoted on websites that can’t confirm the booking and accept payments (for example, websites that link to a third party's website).
- Specially negotiated rates, such as travel agent, staff, corporate or membership rates, rates that are only available to subscribers to or members of a website, or any other rate that is not available to the general public.
- Redemption-programme bookings or bookings made using vouchers or coupons.
- Lower rates resulting from a hotel error.
- Rates that Mr & Mrs Smith is unable to verify using reasonable means.