Testimonials
Feedback is of the utmost importance to Mr & Mrs Smith, and we love to hear from our members. Here’s a small selection of recent comments…
'Absolutely fantastic – many, many thanks. First-time holiday with Mr & Mrs Smith and we are impressed before we have even left.'
BlackSmith, August 2011
'Wonderful service! We were recommended Mr & Mrs Smith by some friends and I can see why!'
BlackSmith, August 2011
'I have to say joining Mr & Mrs Smith has been one of the best experiences for me: the high level of personal services, excellent communication and lovely people to deal with make it a complete delight to book travel with you. Every property we have been to has been superb and these two in Thailand will continue that trend.'
GoldSmith, August, 2011
'Mr & Mrs Smith organised a holiday to Italy for me and I wanted to let you know it was fantastic – not only due to the places booked but also the ease with which it was all done. I will definitely be using Smith again.'
GoldSmith, August 2011
'Thank you very much for all the hard work and friendship you put into our trip. The combination of your professionalism and the superb places on the Mr & Mrs Smith list made us very comfortable wherever we went.'
GoldSmith, July 2011
'The single stand-out, hands-down triumph was Singita Boulders. I have not for years and years felt as relaxed, and as refreshed, and as enchanted as I was at the end of my visit to that marvellous place.'
GoldSmith, July 2011
'I was just saying to my husband last week how fantastic Mr & Mrs Smith customer service is. You absolutely have it nailed. And you only served to reinforce my comments with this booking. Thank you. I’ve already told many of our friends about how brilliantly our booking was handled, and how consistent and responsive Mr & Mrs Smith have been to date.'
BlackSmith, July 2011
'Thanks so much for all of your help with this! I really appreciate it and think that your customer service and the Mr & Mrs Smith concept is just fantastic! I will definitely be perusing your website frequently and will recommend it to all of my friends and family!'
BlackSmith, July 2011
'I've only recently discovered Mr & Mrs Smith and I have to say that the service has been excellent!'
BlackSmith, June 2011
'Thanks very much for your efforts on our behalf. Many thanks again for arranging such a memorable stay. Our only complaint concerns the weather – very disappointed that you didn’t sort this out for us!'
GoldSmith, June 2011
'After travelling with Mr & Mrs Smith three times now, its great to know there is someone looking out for me'
GoldSmith, June 2011
'I am @Smithhotels' new and biggest fan. Amazing service over the phone today.'
BlackSmith, June 2011, via Twitter
'Thanks for all your assistance over the last few months – you and your colleagues have been really great at keeping me up-to-date with things!'
BlackSmith, June 2011
'It's like quickly asking for a friend's advice. The team really deserves our highest recommendation.'
BlackSmith, June 2011
'Excellent service the Mr & Mrs Smith team. My husband is very impressed with the service and attention to detail and is recommending "the Smiths" to our friends. We look forward to a long, happy association.'
GoldSmith, June 2011
