Testimonials

'Suzy,
Thanks so much for being so helpful and professional – look forward to receiving confirmation and will toast you with our complimentary champagne!'
Norrie

'Just to say we had a great time at Can Simoneta – totally relaxing, which is just what I needed. Thanks for the recommendation.'
Linda, BlackSmith

'Thanks for your help and can I say what a superb service you offer – your hotels are fantastic. I hope you do another TV show, which my wife and I thoroughly enjoyed and booked our hotels in Florence and Tuscany on the recommendations of the show.'
Paul

'I was very impressed by the efficient service in securing this booking this morning. Many thanks...'
Tarquin

'Dear Suzy,
Thanks for all your help today. It really is great to speak to someone who knows what they are talking about and who genuinely wants to help.'
Terry

'Soooooo excited about child-friendly hotels that are not Center Parcs!'
Trelawny Wingate, Marks & Spencer

'My partner Mary and I wanted to drop you a line to thank you for the lovely Bank Holiday weekend we spent at Llety Bodfor, despite the fluctuating weather. We regularly stay at hotels recommended by Mr & Mrs Smith, and we both agreed that our experience this weekend was the best we have encountered yet. We stayed in the ‘Dau’ room, with great views of the estuary, and I can honestly say the bed was the most comfortable I have ever slept in. The service afforded us by your staff was excellent; nothing was too much trouble, and all our requests were handled perfectly, with a smile. We enjoyed top-notch breakfasts in your lovely lounge. So, many thanks to everyone, and we look forward to staying with you again later this summer.'
Andy Forrester

'Just wanted to say what a great website – finally somewhere to find a range of beautiful hotels. The inside information regarding which room to ask for, etc, is great. This site is well and truly stored in my favourites!'
Mrs R Hilditch

'I had the chance to stay in Caravanserai (Morocco) last August and it was just the best hotel experience in my whole life (and I have travelled a lot). I discovered it on this website and I got an amazing upgrade thanks to the membership card. The entire process was easy and simple. I could not believe how lucky we were, being in that astonishing hotel with the card in our pocket. This website is a gem.'
Ana Vázquez

'I'm very pleased to discover this website. I found it by accident when i was booking a car with Hertz (through the Gold Membership site). So far, I have been very impressed with the service I have received from the team. The weekend in Florence is a surprise for my boyfriend, as it is his birthday. Thanks again.'
Joanne Wall, Executive Director, Goldman Sachs

'I am emailing with a commendation to one of your team. I called your company to book a weekend break for our five-year anniversary. I have your UK book and have taken a long time in choosing a number of hotels of most of which were showing booked on your website for the weekend I wanted. I was undecided on Barnsley House or Cowley Manor. I called your number and Urvi answered. I asked her some questions about Barnsley House and Urvi was extremely helpful and answered the queries she could but took my number to call back. Within 15 minutes I had a call with exactly the right information. I want everything right for this weekend so I did want to query Cowley Manor. Urvi was fantastic and with no trouble told me she would check and call me back again. A short while later I had the call with all the information promised. I had the choice of two rooms and because of the pleasant experience with Urvi I decided to go for the more expensive option –  who said the hard sell was always best, eh?

I have my own Web design business and I am dealing with clients who have customer service issues via their sites. Also, I don't like booking holidays without talking to someone. I wish all my clients were as professional and switched on as Urvi is. She made the whole experience a breeze and I am now really looking forward to the break. Let's just hope the hotel lives up to the standard you have set in customer service. Urvi is a credit to you and in this day and age of constant poor customer service I always commend the individuals that are pro and really make an effort – your books and hotels are top class anyway, but I can confirm now that Urvi has made me value your company even more. I will certainly use you again and have already recommended you to my sister-in-law. Keep up the good work. You make a difference and that is something to be proud of.'
Elliott Porter,  Weblake Interactive Ltd

'I will definitely be in touch with the concierge as I need lots of help with travel between locations and restaurants. Thanks so much! I've done nothing but rave about your website to everyone I know – it is a real find.'
Sylena

To Rob Wood, mixer of our Something for the Weekend albums: 'After nearly two years the Vol 1 and Vol 2 collections are still great to listen to... I can't think of much else in my collection of rare, soul, rock and new wave grooves and mp3s from the last 30-odd years that is that satisfying. You really picked some great grooves that I never tire of hearing again.'
Adam, Amsterdam

'My wife and I recently stayed at the Hotel du Vin in Henley-on-Thames and in Bristol. The quality of food, service, and suites in both hotels was exceptional and the standard of accommodation was everything we needed to enjoy a wonderful relaxing weekend away together. The twin tubs in Henley were superb and the rooftop terrace in Bristol was the perfect place to enjoy a peaceful nightcap before retiring to the comfort of the fabulous bed. We look forward to enjoying another weekend of bliss in one of your lovely hotels next spring.'
D B Thomas

'The new book (European Coast and Country) is the best ever – best-ever hotel guide that is, not just best-ever Mr & Mrs Smith. It's stunning to look at, photos superb, hotels enticing, and it has a sense of humour; love the 'phrase book' at the back, and Giles Coren on wrinkly (or not quite yet wrinkly) owners – not in your face but just a light touch running throughout. And I've only had the time to look at a few entries.'
Chris

'One of my best memories of a hotel is very local, Drakes Hotel in Brighton. There is no swimming pool, spa or huge estate to walk here. But this hotel is dear to me maybe because the occasion was special: my 40th birthday. Huge bunch of flowers on the bed, Costes CD is on... I remember watching the pier while sipping my champagne in the bath. Cocktail in the bar. The dinner in the Gingerman was a dream. Nothing was a problem and we had a very special service that night. What else could someone wish for?
We love the Hotel du Vin hotels as well. We stayed in their Bristol and Winchester hotels and they were excellent. You cannot beat the ambience of a unique building! And not to mention the food! Since its opening HDV in Brighton has kept its exceptional values: imaginative food and spotless service. My favourite Brighton restaurant of all time.'
Kati Horvath

'Just a quick line to say what a great service you provide – love the books, and the website is superb. I'm not given to contacting companies and dishing out praise generally, but as a hotel addict and aspirant travel guide writer I thought I'd just say that I really like your product. The site presented me with exactly the sort of stuff I usually go out of my way to find out before my trips. Keep us drooling!'
Jane Robins 

'Have just returned for a week in England – three days at Cotswold House in Chipping Campden. I have to say: what an experience and thank you for finding such amazing hotels. I am off to the Josef in Prague next year. We have also stayed at Rick's in Edinburgh, Blanch House in Brighton, and we are staying at Drakes in December. We will hopefully work our way right through the book!'
Dena Barnes

'We have had some fantastic weekends away at hotels as recommended in your UK and Europe books, notably the Royal Crescent in Bath and Hotel Neri in Barcelona. Any plans for a USA book?'
Alison Wood

'I must say that I think the Mr & Mrs Smith books are superb. A friend first introduced me to them when she gave me the UK/Ireland edition as a gift – and it's useful in my line of work when I get asked to recommend somewhere to stay. Great stuff.'
Jules Kulpinski, Essex

'I bought the Europe guide for my partner, Carlos, as a Valentine's present, hoping that the contents would inspire him! Wow... it's an incredible book. I only wish I had thought of the concept first! We are looking forward to our first experience with the Smiths, just got to make a decision on which location we should try first. I am now going to rush out to buy the UK/Ireland  version. Will keep you posted when we get back.'
Lisa
 
'What a fantastic Valentine’s present from my very special partner. We are both looking forward to staying at one of the many gorgeous hotels featured in Europe. But which one? My money’s on Venice! Can’t wait for you to publish the rest of the world...'
Carlos Miguens

'I really liked our review particularly since it read as a story which incorporated our house with lots of great things to do in Edinburgh, which we guide people to in our in-room information pack. Our dog Lola is such a large part of our ‘brand’ and it was really great to read a review which used this very personal feature as part of the story as well as relating it to great Edinburgh institution (Greyfriar’s Bobby). I think this type of review is one of the things which sets the Smith brand apart from the hundreds of other travel websites out there!'
Robin, owner of Ardmor House

'I love the layout, design and photography. It was also great to see beautiful places included that I could actually afford. My sister spent the whole of last night curled up on the sofa oohing and aahing about the places she wanted to stay from the book (as her boyfriend just shuffled around quietly trying to look invisible but clearly worried about Valentine's Day).'
C Archer, London

'I bought your lovely UK/Ireland book in Wimbledon Village last weekend and compliment you on a great product. I have booked two nights each at three of the hotels in April.'
Duncan Wilkinson

'We have had your book for a year or more sitting on our shelf but never really used it. I was searching the web for a nice place to stay for Christmas when i rediscovered you. We looked at your website and fell in love with it and the book now as well. We have stayed in a few hotels you recommend and your words are pretty much what our impressions were. Great style of writing, quality places. Congratulations and thank you for helping us finding the best places to stay.'
Kati Horvath

'As a member, I would like to congratulate you on two fantastic books. It’s about time someone took the bull by the horns and actually designed a book with real quality hotels.'
Nick, London

‘Just got the European Cities book (already have the UK/Ireland one) – fantastic! The UK /Ireland version has been very helpful as well as instrumental in my ever-burgeoning relationship with my very own Mrs Smith. In fact, the new European Cities version has already helped me choose somewhere to go... to propose.'
Marcus Orchard, West Sussex

'I’ve just added the European Cities book to my well-used version, so just a thanks really – I think your work is great.'
K Moore, commercial director, Hazlewood Foods

'It's not often that something is so consistently spot-on, but all I can say is: hats off to all at Mr & Mrs Smith. We have just received the European book and CD. Fabulous – on all counts.'
David Eccles, director, Fudge Studios Limited

'What a truly special and delicious book this is. I have already bought copies for all of my friends, as I can't help but feel that everyone should be let in on the secrets contained within it, and it makes an ideal gift. As visually seductive as the places it so passionately describes.'
Lucy Fox-Bohan, fashion bookings editor, Condé Nast

'The UK/Ireland book is excellent and in an absolute league of its own. I've already booked Babington House for my partner and myself, and Hurst House… I was browsing in Waterstone's and saw this book and was captivated. The pictures and the summary of each place, not just of the hotel itself but of the surrounding area was fantastic. We're now looking at booking a number of the places over the next few months. I've recommended this book to a number of my friends and I know two have bought it and have also raved about how helpful it is. As a group, we're always looking for special places to do something different but without a flight, and this captures it all. You need look no further.'
Nicky Mackrell, senior marketing manager, Vodafone

'The book caught my eye on the shelf and after one quick flick through it I knew I had to buy it. A fantastic book with great stories and photos. I have since booked a trip as a surprise for my husband. I will eventually make sure I get through and stay at all the hotels!'
Melanie Seet-Agnew, associate, MS Interiors, London

'A stunning publication. Being a designer and publisher I got rather excited when I first picked it up, sad I know. Luckily I've been to a couple of the hotels featured and I’m now working my way through the rest. It may take some time however as I’m averaging one a year.'
Jason Gill, Peter Gill & Associates, Cardiff

'I just got your book today and already see that I will enjoy it enormously. I do appreciate a good hotel, and from what I have seen, a lot of my favourite places are featured in your book. No doubt you’ll sell lots of copies.'
Ana Nolan

'Congratulations on your book. My surname really is Smith so I just had to purchase a copy. The detailed photographs are an excellent bonus and, as a designer, I find them a great inspiration. I shall be visiting many of the hotels in the coming months.'
Jenny Smith, Art 1 Designs, London

'I bought a copy for my boyfriend and he absolutely loves it: no doubt there are girlfriends up and down the country singing your praises as we speak! Congratulations.'
Louise Stoddard, PR executive, Red Consultancy, London

'I have just bought your fabulous and informative book and have managed to book one night at Babington House for tomorrow. I’m already looking forward to the complimentary bottle of Horny Cow Seductive Bath and Massage Oil.'
Heide Eyles, freelance event organiser

‘Quick note to say thank you and well done for producing such a wonderful book. I have a thing about collecting hotel guides and when I came across your book last week, I was thrilled. It is brilliantly presented and gives exactly the information that I would always want to have. I have already bought eight copies and am looking forward to your next book when you hit the continent.'
Melanie Gore-Grimes, agency producer, RSA Films Ltd, London

‘Everyone I have shown the book to has immediately ordered one: I even got my Dad one for his birthday!'
Mark Whittaker, Bournemouth

‘You’ve done a spectacular job with the book. I think you should be very proud of the achievement to date and I am sure it will sell like hot cakes.'
John Bohil, London

‘More than enjoying the book, I’ve just bought six copies for friends!'
Alexander Vince, chief executive officer, The House Party Ltd

‘Had a great week away thanks to Mr & Mrs Smith. We drove along the south coast and into Gloucestershire in my old classic car staying at three hotels from the book – Westover Hall was wonderful, Barcelona in Exeter was quirky and had a great bar, Cowley Manor was just great. We are slowly working our way through the book!'
Simon, TV strategist, Starcom

‘My wife and I purchased your book last year, absolutely love it! We have visited nine hotels out of it so far and hope to do three more this year.'
Paul Jenkins, freelance hairdresser

‘Working in the meetings/events business, I am constantly looking for new ideas, and your book will form a great source of inspiration. Aside from the actual content, it is presented beautifully. I do hope to see more from you covering other destinations around the world.'
Matthew Pomfret, product development director, Ironbark Events

‘Received your book yesterday. Thanks for such a speedy service. Fab book. Great photos.'
Amanda Harris, director, Straight Six

‘I just wanted to send a quick email to congratulate you on putting together a brilliant book. When I picked it up it was such a relief that I no longer had to spend hours on the internet looking for that just-right hotel. Well done, and thank you.’
Emma Langdon, project manager, BT
 
'Just want to let you know that we stayed at the Hôtel Bourg Tibourg in Paris the weekend before last for our ruby wedding anniversary. It was really terrific – great position, very stylish, and nice people. Also they managed lovely weather for us as well – not bad going! Highly recommended. Thanks!’
Michael and Stephanie Reeves

'Many thanks for introducing me to Hôtel Bourg Tibourg in Paris. My daughter and I spent a lovely weekend there and enjoyed the benefits of my 10 per cent discount. Looking forward to trying another.'
Heather Bowcott

'I went out and purchased both the UK and European guides last week, and I am about to book one of your European Cities hotels for my husband as a gift for his 30th. I am also planning a trip to the Samling in the Lake District, with the kids in tow. Thanks for being so very helpful, and thank you for the wonderful books (I love them, even if only to daydream with). I want to tell all of my friends about them but am also tempted to keep them a secret as I don't want everyone to catch on!'
Vanessa Matthews

'We had a really good weekend and everything could not have been done better. The service you guys provide looks good on paper, but is even better in reality... so thanks a lot.'
GoldSmith member

‘I'd like to thank you and your team for taking me on at the very last minute and still coming up with a solution for me – where others were unable to!’
GoldSmith member

‘Just a quick note to say I really appreciate your company's services and in particular, the company staff's professionalism and expediency. The team have been really great and have constantly handled new tasks and bookings for us. With my fiancé's schedule, I never know when I will need a last-minute ticket somewhere so I really appreciate having your excellent service. We don't know what we would do without you guys!’
GoldSmith member

'We have so far booked seven hotels from London, Edinburgh, Morocco and France and every single one has been spot on. The assistance and guidance that you have provided has been second to none, and we sing your praises and those of Mr & Mrs Smith to everyone we know.'
GoldSmith member

‘I am a GoldSmith member and I just wanted to write you a note to make you aware of the well appreciated, excellent and expedient services I have experienced from you. My partner and I average about two weekends a month around Europe and, without you, I was pulling my hair out for no reason by myself trying to search high and low for the 'right' kind of places for my partner and I to stay and all of the related logistics.’
GoldSmith member

‘We are back and just wanted to drop you a line to say thank you very much!! We had a wonderful time and the hotels you recommended were all so unusual and wonderful in so many ways! You were such a great help! Thanks again for all your help, time and dedication to putting together such a fab trip for us.’
GoldSmith member

‘I have been a GoldSmith member for a year now, and I strongly recommend the service. It makes planning trips very easy and the team are extremely flexible. The perks are also really great!’
GoldSmith member

‘I just wanted to say a huge thank you for organising the travel, etc. for my holiday to France and then on to the truly, truly wonderful Capri Palace. All the arrangements were perfect – so thank you again. I'm looking forward to my next Mr and Mrs Smith trip – maybe one of your gorgeous self catering cottages…’
GoldSmith member

‘Thanks for your assistance in organising this trip. I am very impressed at the level of service and efficiency that you provided. We'll certainly be using your services again.’
GoldSmith member

‘Carolyn is doing a GREAT JOB helping me!  She has absolutely been wonderful on the Japan requests.’
GoldSmith member

‘All of the hotels were absolutely fantastic – we had such a brilliant time. So thanks so much for all your help.’
GoldSmith member

‘I have to say my stay at the Dylan earlier in the year was worth joining GoldSmith on its own. I know I won’t always get room upgrades like that but it was truly memorable’
GoldSmith member

‘Wow! thanks for the speedy reply! I'm really impressed with all this!’
SilverSmith member

'The service was great and the hotel you booked for us was ideal.’
SilverSmith member

‘Just wanted to drop you a line to say thank you so so much for all your help in sorting out our honeymoon… we had a magical stay and it was everything we hoped for, and more. Really impressed by the Smith service and it all ran like clockwork. Thanks once again – look forward to consulting with you guys plenty more in the future...’
SilverSmith member

‘I must mention (and please forward this on to your superiors) the level of service I have received from yourself has been nothing short of outstanding. Good service is something that tends to be in short supply these days, especially over the telephone, but it is something that I certainly appreciate and feel should be encouraged. Not only are you very courteous, friendly and very helpful, your professional approach has been second to none and is a benchmark for the rest of the organisation. My sincere thanks to you…’
BlackSmith member

‘I really want to let you know how incredibly impressed I have been with you and with your team at Mr & Mrs Smith – you have made the process so simple that it has really been a pleasure dealing with you (not to mention the great prices that you have arranged for us). I have already been singing the praises of Mr & Mrs Smith and have no doubt that we will be using you guys again soon.’
BlackSmith member

‘Firstly your service on the telephone was brilliant. When someone like myself phones and wants some advice on a holiday you want someone on the other end who is prepared to give their opinion and come up with a few ideas not just try to tell me what a brochure says. You did this perfectly… Once again thanks for your help organising the holiday myself and my friends will definately use the service again. It was a very positive experience and in fact we are thinking of going to Mallorca soon.’
BlackSmith member

‘…the customer service from you and Mr & Mrs Smith in general was truly excellent and among the best I have received in a long time.’
BlackSmith member

‘I can not recommend Mr and Mrs Smith highly enough. I have been using their website and services for some years now. Their hotel listings are superb and we have enjoyed some of the finest boutique hotels in the UK that I would have never found on my own. I took my fiancé to Blakes for our engagement celebration a month ago…’
BlackSmith member

'Dear Sasha,
I wanted to say a big thanks for finding the George and showing me various other options. You took all the stress out of it which helped me out immensely. In future I will definitely recommend Mr and Mrs Smith and your service in particular to friends and colleagues and have no hesitation in using you for future trips.'
Bradley Morrish

'Hi Stevie,
Just to let you know that John and I are just back from Riad 12, and well we both had a truly AMAZING time! Morocco is an amazing and magical place, with mysteries around every corner... and we managed to find them! We crammed so much into our five days, it was non-stop... Anyway, I wanted to say a huge thanks to Mr & Mrs Smith because I was a little anxious about picking the right location for a first holiday together, but this was definitely the right place. I am so pleased that we went for a small riad as opposed to a large hotel: the staff spoiled us, we were pampered – they even waited up for us when we stayed out late and checked we were okay. You could not have asked for a more comfortable and cosy setting. On the first night, the manager arranged for the room to be decorated with rose petals, candles and champagne was on ice when we came back from dinner at a restaurant – WOW! I did not want to open my eyes the next morning as I was scared it would have been a dream... Once again, a HUGE thank you from both of us for the very special memories that you made possible in Marrakech!'
Lynda & John

'Just thought I would drop you a quick mail to say thanks so much for helping me organise this weekend [at Barnsley House]. The day was perfect; I proposed by the temple in the gardens and I now have a fiancée!  The staff were great, the room was amazing and it ended up being the most amazing weekend of my life. Now getting used to the new title of fiancé rather than boyfriend! Thanks once again.'
Chris

'Hi Suzy, 
Just to let you know I had a fantastic time in Rome. Il Palazetto was amazing we even sat on the terrace and had lunch overlooking the Steps which was amazing.We had a seven-course dinner in the restaurant which was amazing and the prosecco went down a treat. It was a great trip, as Il Palazetto was contemporary and the Hassler was very opulent so we had the best of both worlds.'
Toni

'Hi Stevie,
I've been impressed with your efficiency and excellent customer service and I look forward to making future bookings with you.'
Chris

'I just wanted to congratulate you guys on developing such a fab site, I adore it! Whenever I'm having a grey day, I always go onto the site and look at all the hotels I would eventually like to spend ALL of my time visiting! The photography is also really beautiful, your photographer is a credit to you! I look forward to booking my next holiday through you…'
Hannah

'I would just like to say thank you for the brand. Not only is it an excellent source of destination information but always my first port of call for getting ideas on where to stay when travelling, so far I haven't been disappointed!'
Dean

'I just wanted to thank you for the wonderful service. Robbie was super efficient and he made booking a weekend away a real easy thing to do. Please pass on my thanks to him.'
Vanessa

'Full marks to the Morrison and Mr & Mrs Smith for organising another great weekend break.'
Susanne

'Just to let you know my stay at Noir D' Ivoire was fantastic was really glad I chose this riad. Jill and Oliver were charming and fantastic with all their knowledge. The staff were really lovely too. They also have a driver that they use to do transfers and trips out – he was also very good. No hesitation – I would stay there again!'
Jane

'Dear Suzy,
Thank you for recommending the Samling; it was out of this world! My sister and I had an absolutely wonderful time (so did the two labradors, I think they thought they owned the place!) It simply was out of this world with breathtaking views, especially from the outdoor hot tub with a glass of champagne! The evening meal was to die for and, to top it all off, we had the complimentary breakfast in our room the next day What a wonderful way to start a Sunday morning. Every every single member of staff made us feel so welcome (including Teal and Millie) and made the whole stay very special.'
Olivia