Testimonials

Feedback is of the utmost importance to Mr & Mrs Smith, and we love to hear from our members. Here’s a small selection of comments from the last couple of months… 

'Thank you for handling my query and booking so efficiently. It was a real pleasure.'
BlackSmith, October 2013

'Booking with you is a true pleasure, reminding me of past times when people were polite, helpful and made sure all details were well addressed. Thank you for putting the enjoyment back into every step of travel booking and travel itself!'
BlackSmith, October 2013

'You were extremely helpful and courteous when dealing with my request and enquiry. Very efficient indeed!'
BlackSmith, October 2013

'You gave absolutely outstanding service in every respect – quick, helpful, knowledgeable and proactive.'
BlackSmith, September 2013

'As always, the Mr & Mrs Smith team were excellent – extremely efficient and very helpful. Thank you.'
BlackSmith, September 2013

'All the Mr & Mrs Smith staff I have spoken to have a lovely, friendly and professional phone manner and it's a pleasure to book through you. You're always concerned with what the customer really wants and never try to 'sell'.'
BlackSmith, September 2013

'You were wonderful and very sweet. I'm sure I'll talk to the Smith team again when I book my next trip. You were very informative and enthusiastic for our upcoming holiday!'
BlackSmith, July 2013

'This was the first time I've booked with Mr & Mrs Smith and you looked after me; you were absolutely fab! Initially I had enquired about another hotel but it was fully booked. However, you spent time with me choosing somewhere else – not an easy job as I was looking for last-minute bookings and many hotels were booked up, the remaining dates were inconvenient for us, or they were out of my price range. You knew exactly what we were looking for and with your help, we found the perfect alternative! We'll be staying somewhere nicer than the first hotel I chose for our three-year anniversary! You really went that extra mile for us so we could celebrate our special day. Thank you!'
BlackSmith, July 2013

'I couldn't fault the Smith team - I had the type of experience you dream of encountering when you lift the phone – and the e-mails I received were spot-on too. A wonderful experience and I'll be using Mr & Mrs Smith again – a delightful surprise all round.'
BlackSmith, June 2013

'Thanks so much for your help! The team have gone above and beyond to sort something out. I was already a big fan of Mr & Mrs Smith, but this has totally exceeded my expectations in terms of customer service…many thanks.'
BlackSmith, October 2013

'I really appreciate you sorting this out for us so quickly. It is sometimes inevitable that mistakes happen, but to me what's important is how they're put right. You have done that.'
BlackSmith, October 2013

'Thank you for your kind concern and diligent follow-up, to ensure the quality and service standards of your recommended hotels has been met.'
BlackSmith, September 2013

'Thank you so much for handling this matter in such a professional manner. I greatly appreciate your hard work. I have used Mr & Mrs Smith in the past and thanks to your efforts I will continue to do so.'
BlackSmith, August 2013