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Testimonials

Feedback is of the utmost importance to Mr & Mrs Smith, and we love to hear from our members. Here’s a small selection of comments from the last couple of months… 

‘Thanks, as ever, for all of your work and the service you provide – you're a fine bunch over at Smith Towers.’
Matt, Goldsmith (June 2014)

‘I just wanted to thank you and the rest of the team who have dealt with my recent booking. It's such a pleasure dealing with everyone at Mr & Mrs Smith, every time, all the time!’
Rick, Blacksmith (April 2014)

‘Professional, friendly and very responsive service. My interactions with Mr & Mrs Smith gave me the impression I could count on them to do their best for me. Extraordinary service.’
Jody, Silversmith (April 2014)

‘It is brilliant when someone on the other end of the phone is so well spoken and clearly had my interests at heart.’
Kota, BlackSmith (April 2014)

‘I would just like to say how massively impressed I have been with Mr & Mrs Smith – accommodating, helpful and just lovely. I've been really impressed and will definitely let all my friends know what a fantastic service you provide. Great company.’
Emmie, Goldsmith (January 2014)

‘You've been such a dream. Thanks for all your help... I feel like I might pop from happiness.’
Megan, Goldsmith (March 2014)

‘I really appreciate this travel agency as the quality of the service you give is truly wonderful, elegant and reliable!’
Margaret, Blacksmith (April 2014)

‘This will actually be our first stay in a Mr & Mrs Smith hotel, after lusting after lots of them for years! Hopefully, it'll be our first stay of many.’
Sam, Blacksmith (March 2014)

‘Thank you so much for all your help and I'm glad that we were able to resolve the glitch amicably. I have been really impressed with your handling of the situation.’
Jennifer, Blacksmith (March 2014)

‘It was the friendliest booking I have ever made! You were extremely efficient and helpful.’
(February, 2014)

‘The extra touches of a complimentary bottle of prosecco and late check-out offered from booking through Mr & Mrs Smith really made our stay extra special! Thank you again for your help in booking our stay and I will definitely be recommending Mr & Mrs Smith to friends and family!’
Shelley, Blacksmith (February 2014)

‘Thank you for making that so quick and easy. I am very impressed with the level of service you gave me. I will certainly be recommending Mr & Mrs Smith to more people based on the good level of customer service you have delivered. Thanks again for your help.’
James, Blacksmith (February 2014)

‘Companies all too often get justifiably bad press when dealing with disruptions to bookings whether in their control or not. I would like to commend the service we recently received from Mr & Mrs Smith in perhaps a familiar situation... We had a great break thanks to their action, will book with them again and would have no hesitation in recommending them far and wide.’
Mark, Blacksmith (February 2014)

‘Thank you so much for helping me on Saturday – you saved me! Thanks again. As ever, I’ll be singing the praises of the Smith team to anyone that will listen!’
Billie, Blacksmith (February 2014)

‘Thank you very much for that. I'm very impressed in the speed with which you sorted that out for me.’                                                                                                                  Gregory, BlackSmith (February 2014)

‘Just wanted to say a big thanks for helping with my booking to Paris. The hotel was amazing and in a great part of Paris. Really enjoyed the hotel. This was our third booking with Mr & Mrs Smith… I think I have found the best site for fab hotels.’
Richard, BlackSmith (February 2014)

‘I just wanted to pass on my thanks to you for your awesome recommendation. It was perfect. I doubt I would have found this place if I did not know about Mr & Mrs Smith, so thank you for another wonderful experience.’
Jenni, Silversmith (March 2014)

‘Thanks again for all your amazingly swift and fab work, I cannot thank you enough!’
Debbie, Goldsmith (February 2014)

‘Thank you from us both for your advice: it has been spot-on. We look forward to dealing with you in the future. And we will pass on great comments to our busy friends and work colleagues about Mr & Mrs Smith.’
Alan, Goldsmith (January 2014)

‘Once again many thanks for your assistance, Mr & Mrs Smith have always been excellent and we will no doubt be seeking your advice again soon.’
Charles, Silversmith (January 2014)