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Jobs

LONDON: Commercial Assistant (nine-month maternity cover)

If you’re looking for an in-depth grounding in travel and hospitality at one of the world’s most trusted boutique hotel booking specialists, we’d like to hear from you.

Mr & Mrs Smith has a nine-month opening for a sharp and systems-minded assistant to join its commercial team in Shepherd’s Bush. It’s a role for a highly organised and fast-thinking individual who can build and maintain excellent relationships with the team, other departments and the hoteliers we work with.

Reporting to the regional manager and working with our partnerships and hotel support managers, you’ll be helping hotels make the most of our in-house availability-management system (SAMS), ensuring all prices and offers featuring on mrandmrssmith.com and smithandfamily.com are competitive, and making sure our content stays accurate and up-to-date.

Responsibilities

  • Ensuring Smith hotels have the best rates and availability
  • Resolving any competitiveness issues
  • Helping hotels set up exclusive offers and promotions and assisting them with passwords, etc
  • Managing hotels’ deposit and cancellation policies
  • Ensuring all non-exclusive offers are accurately presented
  • Monitoring hotel rates of other providers to sustain Smith’s best-rate guarantee and ensure we represent all offers, packages and inclusions publicly available
  • Resolving any eNett payment issues that arise
  • Updating room descriptions and images
  • Liaising with editorial and picture editors to ensure our content is up to date
  • Assisting the member relations and customer service teams with customer feedback issues
  • Supporting the Travel Team and third-party booking agents with hotel and booking queries

 

Skills

  • Exemplary organisational skills
  • Excellent written and spoken English
  • A technical mindset that adapts quickly to new systems and software (these would include SalesForce, Visokio and our in-house booking system)
  • Expertise in spreadsheet software such as Excel
  • A quick, focused mind and a grafter’s approach
  • Travel industry experience and/or language skills (beneficial)


If this sounds like you, please submit your CV and a cover letter explaining why you’d be perfect to georgia.lee@smithhotels.com.

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LONDON: Hotel Support Manager

Boutique hotel specialists Mr & Mrs Smith have an opening for a bright, organised and systems-minded Hotel Support Manager to join the London team.

The successful candidate will be responsible for making and maintaining excellent relationships with the hotels featured on both Smith sites – Mr & Mrs Smith and Smith & Family – and will be working closely with the Hotel Partnerships team and Smith’s in-house travel consultants.

As well as meticulous organisation and prioritisation skills, you’ll need an in-depth understanding of the hospitality industry as well as knowledge and experience in hotel distribution. Ideally, you’ll have at least two years’ experience working either in a hotel environment or in the online travel sector.

Main responsibilities

  • Supporting Smith’s portfolio of hotels by dealing promptly with queries and inquiries
  • Training partners on the use of the Smith Availability Management System (SAMS)
  • Adding new EMEA properties to Smith and affiliate sites
  • Contributing to the refinement of Smith’s in-house systems and back-end development
  • Assisting the Smith Travel Team with booking queries
  • Building and maintaining a network of strong hotel, channel-manager and distribution-partner relationships
  • Supporting the Hotel Partnerships team to ensure up-to-the-minute availability and competitiveness

 

Skills

  • Ability to remain calm under pressure and in the face of deadlines
  • Clear and persuasive phone and email manner
  • Good written and spoken English
  • Knowledge and experience of online-distribution applications and platforms
  • Hotel or OTA experience
  • Familiarity with office software (Google, MS etc)
  • Ability to adapt quickly to new technologies and systems
  • Fluency in other languages (highly beneficial)


If this sounds like you, and you’d like to join our close-knit team of hotel experts working with one of the most trusted names in boutique travel, we’d love to hear from you: please email your CV and a cover letter explaining why you’d be great for the role to nick.jacobs@smithhotels.com before Friday 8 August.

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LONDON: Senior Digital Designer
£38–42K (dependent on experience)

Mr & Mrs Smith is on the hunt for a creative and versatile digital designer to join our 80-strong team in Shepherd’s Bush.

It's a diverse and challenging role – you'll be joining Smith at a time when we're growing fast and have big ambitions for its digital customer experience. That' why we're looking for a crafter, someone who can create high-fidelity, pixel-perfect designs and who understands the importance of making visual design and UX work together seamlessly.

You'll be at the head of a small but growing design team, so you'll need to be as comfortable talking to the CEO about designing brand stories as you are discussing frameworks, grids and interactions with our core team of front-end developers and freelance specialists. Working with our directors and other departments, you'll help us design seamless and effective customer experiences. (For example, we're looking to overhaul search and membership later this year).

Ideally, you'll have had experience in taking customer needs and user requirements from initial brainstorming to iterative user-testing to pixel-perfect designs for developers to launch. You'll need an excellent understanding of UI and how it influences ecommerce. And, most importantly, you'll understand the bottom-line impact of effectively fusing editorial, photography and ecommerce.

And (we know we are asking a lot here) an understanding of print design will definitely be a bonus.

We need someone who:
• Is a creative evangelist whose enthusiasm is contagious
• Can think and work conceptually, exhibiting originality and creativity
• Has advanced skills in Adobe Creative Suite
• Has a thorough and practical understanding of new and emerging digital trends
• Has experience working in agile teams and who strives for design perfection, but can build iteratively over time
• Takes a collaborative approach to creative challenges
• Is always motivated to find the best outcome, whatever the constraints

You should have:
• An excellent portfolio, demonstrating concepts and completed work across a range of channels
• Experience of responsive/adaptive design
• Experience of prototyping (low and high fidelity)
• A thorough knowledge of typography, layout and interaction design
• Experience in sketching out storyboards and user journeys and developing concepts for review
• Experience in interaction design and IA
• Experience delivering research (scamps), design and strategy/user flow
• Experience of working in ecommerce
• An understanidng of CMS-based websites
• Excellent time management, attention to detail and the ability to work under pressure

Bonus points for:

• Flat illustration in the Smith style
• Picture editing
• Proven experience of working on large-scale print jobs

To apply, please send a CV, cover letter and links to your portfolio to laura.mizon@smithhotels.com before 25 July.

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LONDON: Internships at Mr & Mrs Smith

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Commercial
We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry.

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR
We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR team and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, high-profile promotions, membership schemes and the sales of our hotel guidebooks.

Accounts
We have a seasonal intern placement available from October 2013 for an ambitious Excel whizz at the beginning of their accounts career. The placement lasts a minimum of six weeks (possibly more) and may include raising and distributing invoices, allocating payments, data input and a variety of adhoc admin tasks. It’s the ideal opportunity for someone with a little financial experience who’s eager to learn more about invoicing and credit control in a fast-paced travel business.

Online marketing
Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Travel Team
This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Editorial
We're interested in hearing from bright, web-savvy would-be wordsmiths with an interest in travel and ambitions to work in journalism and web and print publishing. Interns will be with our  editorial team full-time for two–four weeks (depending on their availability), assisting with the creation of insider travel content for our website and travel blog, and learning about all aspects of writing and editing. An English degree would be highly beneficial, and any experience subbing or proofreading would be useful – as would familiarity with WordPress or similar software.

Administration
We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to assist other departments.

If you’re interested in any of the opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are interested in the subject line.

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MELBOURNE: Internships at Mr & Mrs Smith

Mr & Mrs Smith Asia Pacific is on the hunt for switched-on interns to assist our small yet dynamic team in Melbourne. We’re always keen to hear from enthusiastic students and graduates who have an interest in travel and are looking to break into the fields of marketing, PR, journalism and publishing.

Placements are currently available in the following departments:

PR & marketing
We’re looking for a motivated intern to work with us on a full-time placement for a minimum of two months. This exciting role will involve working closely with our marketing and PR departments and would best suit someone with stellar written and verbal communication skills. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing projects involving our brand partnerships, including our prestigious events, high-profile promotions, membership schemes and the sales of our hotel guidebooks.

Strategy
We're keen to find a business analayst with training wheels on to assist our MD and Management Accountant. The role could be part-time over an extended period, or full-time for a shorter time. Key tasks include: analysis of customer purchase data to establish clearer patterns of behavior – inputting to marketing strategy; analysis of external market dynamics in new and emerging markets for Mr & Mrs Smith in Asia Pacific – inputting to market development strategy; analysis of internal processes and productivity with a view to find better and more cost-effective ways of working – inputting to operational strategy; analysis of opportunities within the hotel channel for new services and marketing extensions – inputting to b2b strategy. Candidates will likely be MBA or Commerce students or graduates with a predilection for all the things that excite us: boutique travel, style, great customer service, brand passion and working with smart, generous, driven fellow professionals. They will be literate in business-case modelling, clear strategic thinkers and all-round clever people. 

Editorial
The search is on for a savvy intern with a flair for writing and web-based publishing to assist our editorial department. This placement is available ideally for five days a week, over two to three months, and will offer a great introduction to the world of boutique hotels, travel writing and both print and online editing. You’ll assist our team with a variety of tasks, including researching and fact-checking insider travel content, providing administrative support and writing short pieces for press and our award-winning website. An English, journalism or communications degree would be highly beneficial, as would familiarity with InDesign and WordPress or similar software.

Hotel partnerships
We are on the hunt for a motivated applicant for the newly created Hotel Partnerships intern position on a part-time placement for a minimum of two months. This exciting role will involve working closely with our Hotel Relations department and would best suit someone who is detail-focused, tech-confident, and interested in gaining insight into the travel industry. Tasks will include destination and hotel research, trip planning and administrative support. You will also have the chance to assist the team with marketing/PR communications, data analysis and reporting.

If you’re interested in any of the opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are interested in the subject line. Please note that although these are not paid internships, we will cover daily expenses up to $20.