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Jobs

LONDON: Social Media Manager

Salary: DOE

Mr & Mrs Smith is looking for a razor-sharp writer and social media expert to create an innovative, results-focused strategy for all our platforms.

The social media manager will create high-quality, original content relevant to our global audience of boutique travellers. They’ll manage social channels including Facebook, Twitter, Google+, Pinterest and Instagram and generate inspiring content to help build followers, engagement and make these the must-visit hubs for boutique hotel advice and inspiration. It will be a varied and stimulating role, working with our editorial team in Shepherd’s Bush, as well as with other Smith departments and our offices in New York and Melbourne.

 

You will have:

  • Proven experience of helping to develop a brand's social media strategy.
  • An instinctive understanding of the Mr & Mrs Smith tone of voice.
  • A great knowledge of travel and what makes a boutique hotel worthy of the Smith collection.
  • A detailed understanding of Smith’s competitive landscape.
  • A sharp writing style.
  • A bottomless well of engaging social media ideas.
  • Proven SEO experience and familiarity with all relevant social media platforms and apps.
  • An excellent grasp of current social media best practice.
  • Detailed understanding of current thinking and trends on UGC/community content and, preferably, experience of building a community.
  • Sub-editing experience (print and/or online) and a fastidiousness about grammar, spelling, syntax and rhythm that borders on antisocial.
  • An ability to multi-task, self-manage and work as part of a team.

 

Responsibilities:

  • Respond to requests for social media promotion of Smith commercial campaigns.
  • Maintain a visible day-to-day presence in online communities, including leading conversations where appropriate.
  • Act as a focal point for social media within Smith, maintaining a calendar of activity, leading critical relationships with online journalism, bloggers, marketing and content contacts.
  • Write, photograph and picture-edit across all our social channels.
  • Analyse, interpret and share social media metrics to inform tactical activity against a set strategy.
  • Help define and implement Smith’s social media strategy.

If you fit the above, then please email hannah.jones@smithhotels.com with your CV and a 140-character summary of why you’d be perfect for the job, by Sunday, 30 November.

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LONDON: EMEA Marketing Manager
£35–£40K, DOE


Mr & Mrs Smith has a rare opportunity for a creative and experienced senior marketing specialist to join the team in Shepherd’s Bush. We’re looking for someone with the perfect balance of commercial rigour and creative flair to take charge of campaign-based marketing in EMEA, our home region and biggest global market. The successful candidate will be accustomed to data-driven decision-making and have extensive experience of end-to-end campaign management.

Working within a dynamic and collaborative marketing team, the full-time role will be focused on devising and executing multi-channel marketing campaigns that resonate with new and existing audiences, boosting Smith bookings, but never compromising the integrity of the brand. As marketing manager, you’ll be responsible for managing agency relationships and representing Mr & Mrs Smith and Smith & Family at all levels – so brand guardianship is a key responsibility.

RESPONSIBILITIES

Campaign planning

  • Schedule, plan and execute integrated lead-market campaigns
  • Communicate regularly with marketing teams in other regions and facilitate the simultaneous roll-out of lead-market campaigns in other regions
  • Coordinate the amplification of campaigns across all marketing channels, as well as across the editorial and sales teams where relevant
  • Chair the weekly marketing team meeting
  • Represent marketing internally via weekly trading meetings and compelling briefing sessions

Agency liaison

  • Collaborate with the head of biddable media to work closely with our media and creative agencies on key campaigns and initiatives

Reporting

  • Set recordable benchmarks and objectives for each campaign
  • Document and share campaign plans and results in a timely way with team members and other stakeholders
  • Manage and track marketing spend

Strategic partnerships

  • Maintain and build on existing partnerships (British Airways, American Express, Avis, Prudential) to maximise commercial potential and underpin the strategic aims of the business
  • Identify and assess key brand partners to enhance campaign amplification and revenue growth

Special projects

  • Collaborate with our PR manager to manage the annual Smith Awards, including planning and setting objectives, securing tastemaker judges and revenue-generating partners, and drive traffic and voting
  • Negotiate and manage an annual media promotion with a broadsheet media partner to boost brand awareness and bookings

REQUIREMENTS

  • At least three years’ experience in a marketing-management role within a multi-channel or e-commerce organisation
  • Strong commercial aptitude, and a results-focused approach
  • Excellent numeracy, with the ability to make data-driven decisions
  • Experience in managing agencies and brand partners and working with internal stakeholders in a fast-paced environment
  • Hands-on approach
  • Initiative, proactivity and a collaborative attitude
  • Ruthless ability to prioritise
  • Confident and articulate communication skills

If you’d relish the opportunity to play a key role in marketing one of the world’s most trusted boutique travel brands, then please contact hannah.jones@smithhotels.com, with your CV and a cover letter explaining what you’d bring to the role, before Friday, 24 October (deadline now extended to end of this week).

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LONDON: Internships at Mr & Mrs Smith

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Design
Our small but versatile design department has a 2–3-month internship available for a bright, organised and visually orientated intern interested in gaining experience of working with large-scale image libraries. The role may involve assisting our picture editor requesting, selecting and uploading images of the world's most spectacular hotels for Smith's assorted websites. If you've a great eye, good written and communication skills, an organised approach and some experience of Photoshop, please email your CV to sevrin.morris@smithhotels.com.

Commercial
We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry.

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR
We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR team and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, high-profile promotions, membership schemes and the sales of our hotel guidebooks.

Online marketing
Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Travel Team
This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Editorial
We're interested in hearing from bright, web-savvy would-be wordsmiths with an interest in travel and ambitions to work in journalism and web and print publishing. Interns will be with our  editorial team full-time for two–four weeks (depending on their availability), assisting with the creation of insider travel content for our website and travel blog, and learning about all aspects of writing and editing. An English degree would be highly beneficial, and any experience subbing or proofreading would be useful – as would familiarity with WordPress or similar software.

Administration
We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to assist other departments.

If you’re interested in any of the opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are interested in the subject line.

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MELBOURNE: Internships at Mr & Mrs Smith

Mr & Mrs Smith Asia Pacific is on the hunt for switched-on interns to assist our small yet dynamic team in Melbourne. We’re always keen to hear from enthusiastic students and graduates who have an interest in travel and are looking to break into the fields of marketing, PR, journalism and publishing.

Placements are currently available in the following departments:

PR & marketing
We’re looking for a motivated intern to work with us on a full-time placement for a minimum of two months. This exciting role will involve working closely with our marketing and PR departments and would best suit someone with stellar written and verbal communication skills. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing projects involving our brand partnerships, including our prestigious events, high-profile promotions, membership schemes and the sales of our hotel guidebooks.

Strategy
We're keen to find a business analayst with training wheels on to assist our MD and Management Accountant. The role could be part-time over an extended period, or full-time for a shorter time. Key tasks include: analysis of customer purchase data to establish clearer patterns of behavior – inputting to marketing strategy; analysis of external market dynamics in new and emerging markets for Mr & Mrs Smith in Asia Pacific – inputting to market development strategy; analysis of internal processes and productivity with a view to find better and more cost-effective ways of working – inputting to operational strategy; analysis of opportunities within the hotel channel for new services and marketing extensions – inputting to b2b strategy. Candidates will likely be MBA or Commerce students or graduates with a predilection for all the things that excite us: boutique travel, style, great customer service, brand passion and working with smart, generous, driven fellow professionals. They will be literate in business-case modelling, clear strategic thinkers and all-round clever people. 

Editorial
The search is on for a savvy intern with a flair for writing and web-based publishing to assist our editorial department. This placement is available ideally for five days a week, over two to three months, and will offer a great introduction to the world of boutique hotels, travel writing and both print and online editing. You’ll assist our team with a variety of tasks, including researching and fact-checking insider travel content, providing administrative support and writing short pieces for press and our award-winning website. An English, journalism or communications degree would be highly beneficial, as would familiarity with InDesign and WordPress or similar software.

Hotel partnerships
We are on the hunt for a motivated applicant for the newly created Hotel Partnerships intern position on a part-time placement for a minimum of two months. This exciting role will involve working closely with our Hotel Relations department and would best suit someone who is detail-focused, tech-confident, and interested in gaining insight into the travel industry. Tasks will include destination and hotel research, trip planning and administrative support. You will also have the chance to assist the team with marketing/PR communications, data analysis and reporting.

If you’re interested in any of the opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are interested in the subject line. Please note that although these are not paid internships, we will cover daily expenses up to $20.