Jobs

LONDON: Head of Advertising and Marketing Projects
10-month maternity cover
Circa £30K pro rata, DOE

Starting in late April, Mr & Mrs Smith has an opening for a driven and organised project manager to join our London team and take control of all Smith’s advertising marketing projects – online, offline and in-house. Reporting to the Global Director of Product, the successful candidate will have sole responsibility for the advertising revenue stream, managing Smith’s primary agency, as well as direct sales and regional sub-agencies. This varied, challenging role encompasses budget setting, cost monitoring, project specification and scheduling, quality control and relationship-building, and will suit a dyed-in-the-wool organiser with a creative streak and finely honed diplomatic skills.

There are four main areas of responsibility:
 

Agency relationship advertising management

  • Agreeing and monitoring revenue targets
  • Regular review meetings on confirmed and pipeline revenues
  • Assessing and managing campaign feasibility
  • Competitor benchmarking of CPMs and ensuring we’re monetising our content and traffic as effectively as possible
  • Overseeing relationships between regional offices and regional sub-agencies


Project management

  • In-house direct mail campaigns
  • Advertising projects across online and offline platforms
  • Campaign collateral, eg printed inserts and mini-guides
     

Product management

  • Membership packs
  • Renewal gifts
  • Gift-with-purchase promotions
     

Global fulfilment

  • Books
  • Vouchers
  • Memberships
  • Branded product
  • Mailings

The ideal candidate will be a natural project manager and the consummate negotiator, able to mobilise others, both internally and externally, with a winning combination of charm and coercion. You will also have an unwavering dedication to delivering maximum value for minimum cost, an understanding of how design and print works and an intuitive appreciation of what works for the Smith brand.

To apply, please send your CV and covering letter to: laura.mizon@smithhotels.com.

No agencies please.

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LONDON: Senior Travel Consultant

Our highly successful global Travel Team is seeking a boutique hotel expert to join us in our Chiswick office.

You'll have a passion for hotels, as well as the skills and experience to provide an exceptional level of service in relation to high-value bookings, including honeymoons, long-haul trips, multi-stop itineraries and family holidays involving Smith hotels, DMCs, flights and other ancillary travel products.

The successful candidate will have:

  • 5 years' sales experience within the travel industry, ideally from a high-end travel agent
  • Experience tailor-making long-haul itineraries
  • A passion for boutique and luxury hotels
  • Administration skills and meticulous attention to detail
  • The ability to work under pressure, to tight deadlines
  • Reservation experience
  • The personality to be a strong team player


This is an excellent opportunity for an energetic, service-driven, self-motivated individual to join a successful team at a senior level and help mentor younger members.

To apply please send your CV, covering letter and salary requirements to jonathan.tindal@smithhotels.com

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LONDON: Customer Service Consultants
Up to £25K DOE

Mr & Mrs Smith is looking for experienced customer service and support professionals to fill positions on our Travel Team, helping to ensure Smith customers have the best experience possible.

The role will require the successful candidate to work a 38-hour week, including weekend cover on approximately three out of four weekends a month.

Responsibilities
• Providing a high standard of after-sales care
• Responding to enquiries via email, live chat and social media
• Answering incoming customer-care calls
• Processing boutique hotel bookings
• Working closely with our hotel partners
• Working closely with our marketing team on customer campaigns

Skills
• Mature outlook, with a professional attitude and a team-orientated approach
• Ability to analyse and resolve difficult situations diplomatically
• Excellent attention to detail, with great written and spoken communication skills
• Confidence with learning new systems
• Passion for travel (experience in the industry is a benefit)

In short: if you're a confident, problem-solving people person, please send a covering letter explaining why you’re the perfect addition to Smith, along with your CV, to victoria.wulf@smithhotels.com before Thursday 10 April.

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LONDON: Senior/mid-level Front-end/Javascript Developer

Boutique hotel booking specialist Mr & Mrs Smith is looking for a senior Front-end/Javascript Developer to join a team of eight in­house developers in Chiswick, West London to help us maintain and improve our growing portfolio of high-quality websites.

This is the ideal role for a smart interactive front-end web developer with strong javascript capabilities and expert HTML 5 or CSS 3 skills to join a growing company with excellent opportunities for career growth.

The successful candiate will be responsible for front end development on the responsive Smith sites (smithcollections.com, smithandfamily.co.uk, www.mrandmrssmith.com and smithhotels.com) as well as internal tools, creating compelling interfaces for our customers, staff and hoteliers alike. We welcome creative input to the designs created by our talented in­house design team.

To be considered for this role, you must have:

• At least three years’ proven ability in a commercial JavaScript application environment
• A natural ability and expertise developing HTML 5, JavaScript, CSS, Less (or SASS)
• Experience of working in an OO MVC environment
• Some exposure to Symfony, Git and Twig, or similar
• Great jQuery­foo, Backbone of iron or serious nodules of node.js
• A thorough understanding of accessibility guidelines and SEO best practice
• A demonstrable interest in intuitive UI and UX design
• Permission to work in the EU


The following experience would also be beneficial:

• Mobile/responsive design experience
• Experience of Backbone, jQuery and/or jQuery Mobile
• Experience of working with Symfony (2) and an understanding of any other PHP framework

 


Additionally, you must have a compelling portfolio and be keen to try new things, as well as the ability to describe what you did and the thinking behind it. Excellent communication skills, the ability to perform effectively under pressure, as well as the capacity to work independently or as part of a team will be needed.

To apply for this role, please send a copy of your CV, together with a cover letter and examples of your work to dev.job@smithhotels.com. NO AGENCIES PLEASE


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LONDON: Internships at Mr & Mrs Smith

Mr & Mrs Smith has ongoing internship programmes for UK residents in a number of departments at our London office, and we’re always interested in hearing from bright, motivated and travel-savvy students and graduates eager to dip their toes in the boutique-hotel world.

Placements are available in the following departments:

Commercial
We are on the hunt for a motivated applicant to join Smith's commercial department for a two-month full-time placement. The role would best suit someone who is detail-focused, tech-confident and interested in gaining insight into the travel industry.

The succesful applicant will help contribute to the smooth operation of the commercial team, with particular focus on maintaining Mr & Mrs Smith's competitiveness in price and availability online. For this, excellent communication by email and phone and strong interpersonal skills are required. Other tasks may include assistance in research of curation trips, which entails mapping prospective hotels as well as gaining information on their suitability for the collection.

PR
We’re looking for a proactive and motivated intern to work with us on a full-time placement for up to two months. This exciting role will support our PR team and would best suit someone with stellar written and spoken communication skills and first-class attention to detail. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing marketing projects involving our brand partnerships, including our prestigious events, high-profile promotions, membership schemes and the sales of our hotel guidebooks.

Accounts
We have a seasonal intern placement available from October 2013 for an ambitious Excel whizz at the beginning of their accounts career. The placement lasts a minimum of six weeks (possibly more) and may include raising and distributing invoices, allocating payments, data input and a variety of adhoc admin tasks. It’s the ideal opportunity for someone with a little financial experience who’s eager to learn more about invoicing and credit control in a fast-paced travel business.

Online marketing
Our busy online marketing department is looking for interns who can commit to a minimum of two months, either full-time or part-time. Working at the vangard of marketing technology, you'll be assisting with our global paid-search accounts, as well as undertaking research and competitor analysis. This internship will give you a broad understanding of key online marketing channels and insight into how successful campaigns are built. We need someone who isn't afraid of spreadsheets and working with data, and the internship would be perfect for someone looking to forge a career in this exciting and rapidly growing area.

Travel Team
This internship, lasting two to three months, gives you the chance to work alongside our boutique hotel experts, at the frontline of Mr & Mrs Smith. You will be representing our brand to our members, assisting with taking calls, be actively involved with our online booking service, delivering our highly regarded after-sales service, and making sure every detail is taken care of so that our members are guaranteed the perfect Smith stay.

Editorial
We're interested in hearing from bright, web-savvy would-be wordsmiths with an interest in travel and ambitions to work in journalism and web and print publishing. Interns will be with our  editorial team full-time for two–four weeks (depending on their availability), assisting with the creation of insider travel content for our website and travel blog, and learning about all aspects of writing and editing. An English degree would be highly beneficial, and any experience subbing or proofreading would be useful – as would familiarity with WordPress or similar software.

Administration
We’re on the prowl for someone who’s enthusiastic, friendly and looking for all-round office experience. Duties will include helping with picture editing, answering and redirecting calls, arranging meetings and general office administration: updating databases, keeping track of stock and ensuring the day-to-day maintenance of the Smith office. There’ll also be plenty of opportunities to assist other departments.

If you’re interested in any of the opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are interested in the subject line.

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MELBOURNE: Internships at Mr & Mrs Smith

Mr & Mrs Smith Asia Pacific is on the hunt for switched-on interns to assist our small yet dynamic team in Melbourne. We’re always keen to hear from enthusiastic students and graduates who have an interest in travel and are looking to break into the fields of marketing, PR, journalism and publishing.

Placements are currently available in the following departments:

PR & marketing
We’re looking for a motivated intern to work with us on a full-time placement for a minimum of two months. This exciting role will involve working closely with our marketing and PR departments and would best suit someone with stellar written and verbal communication skills. Tasks will include updating press contacts, compiling press clippings, sourcing images for the web and print features, and general travel industry research. You will also assist with ongoing projects involving our brand partnerships, including our prestigious events, high-profile promotions, membership schemes and the sales of our hotel guidebooks.

Strategy
We're keen to find a business analayst with training wheels on to assist our MD and Management Accountant. The role could be part-time over an extended period, or full-time for a shorter time. Key tasks include: analysis of customer purchase data to establish clearer patterns of behavior – inputting to marketing strategy; analysis of external market dynamics in new and emerging markets for Mr & Mrs Smith in Asia Pacific – inputting to market development strategy; analysis of internal processes and productivity with a view to find better and more cost-effective ways of working – inputting to operational strategy; analysis of opportunities within the hotel channel for new services and marketing extensions – inputting to b2b strategy. Candidates will likely be MBA or Commerce students or graduates with a predilection for all the things that excite us: boutique travel, style, great customer service, brand passion and working with smart, generous, driven fellow professionals. They will be literate in business-case modelling, clear strategic thinkers and all-round clever people. 

Editorial
The search is on for a savvy intern with a flair for writing and web-based publishing to assist our editorial department. This placement is available ideally for five days a week, over two to three months, and will offer a great introduction to the world of boutique hotels, travel writing and both print and online editing. You’ll assist our team with a variety of tasks, including researching and fact-checking insider travel content, providing administrative support and writing short pieces for press and our award-winning website. An English, journalism or communications degree would be highly beneficial, as would familiarity with InDesign and WordPress or similar software.

Hotel partnerships
We are on the hunt for a motivated applicant for the newly created Hotel Partnerships intern position on a part-time placement for a minimum of two months. This exciting role will involve working closely with our Hotel Relations department and would best suit someone who is detail-focussed, tech-confident, and interested in gaining insight into the travel industry. Tasks will include destination and hotel research, trip planning and administrative support. You will also have the chance to assist the team with marketing/PR communications, data analysis and reporting.

If you’re interested in any of the opportunities above, please send your CV and a cover letter outlining your skills and availability to enquiries@smithhotels.com, specifying which role you are interested in the subject line. Please note that although these are not paid internships, we will cover daily expenses up to $20.